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  • Published: 15 Jan 2022
  • 20 Pages, 5038 Words
SDM404 Service And Design Management

Task: Task Summary This assessment task includes the following elements:   1. Part 1: designing a Customer Service Handbook as a go-to handy resource that guides service employees from understanding the hotel’s service concept to implementing service recovery at service encounters, supported by the second part.   2. Part 2: producing a report that justifies the contents in the Handbook. To be successful in delivering this task, you as a group (of 4) must utilise relevant ...

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  • Published: 18 Jan 2022
  • 30 Pages, 7653 Words
HC3141 International Strategic Management

Task Assessment Weight:  50 total marks Instructions: All questionsmust be answered by using the answer boxes provided in this paper. Completed answers must be submitted to Blackboard by the published due date and time. Purpose: This assessment consists of six (6) questions and is designed to assess your level of knowledge of the key topics covered in this unit Question 1 (7 marks) This question relies on the information in Group Assignment submitted in Week 10. In Week 3 Int...

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  • Published: 03 Mar 2022
  • 14 Pages, 3631 Words
CHC52015 Community Services

Question Required Resources You will need to have access to relevant legislation, standards and codes, industry practices. Evidence You must submit the completed assessment cover sheet and your answers to your assessor, either by handing in written responses or by online submission within the allocated time. Ensure you keep a copy of your submitted work. Assessments submitted without a completed cover sheet will not be accepted. When and where will this assessment take place? Your assesso...

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