Identify the key elements of knowledge management infrastructure which operate in a firm. You may do this by interviewing a fellow student who works, reviewing a work environment with which you are familiar, or exploring the web site of a large university. Investigate the degree to which knowledge is supported and championed. Which elements are effective in supporting a knowledge environment? What areas of support are weak? How would you change them?
Imagine you are the CEO of a new company. What characteristics would you seek to establish to encourage the development of a knowledge management social infrastructure?
Organisational knowledge is developed differently in various contexts. Consider an accounting firm (knowledge-intensive firm) and a tennis club (socially intensive firm) . Describe the knowledge core, and the potential value of knowledge chains, hubs, networks, objects and processes in these two contexts. You might wish to test this further with other organisations with which you are familiar.
Each of us relies on a number ofknowledge channels to build our expertise. As a student, you will be building many of these while undertaking your studies. Using a framework, identify one each of your current academic-related knowledge chains, hubs and webs. Have you experienced a breakdown or difficulties in establishing or maintaining these channels? What do you think caused these difficulties?
Develop a checklist for evaluating the key features of effective communities of practice. Interview an employee of a company, and identify how many features are evident.
What can you deduce about the knowledge community from that interview?
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