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1802ICT Software Development

tag 0 Download 22 Pages / 5,447 Words tag 12-07-2021

Question:

Luminscape is a manufacturer and supplier of high quality bespoke outdoor lighting solutions.Traditionally they have focussed on wholesale commercial clients, but they are currently in the process of designing a retail range of customisable luminaires. These luminaires, alongside their existing range, will still be manufactured on demand with little in the way of stock kept on shelves. Luminscape understands that the current system of large quantity quotes and ordering does not cater to the demands of the retail market. Specifically, customers want to be able to search,
configure and purchase one-off products in one user-friendly space. Furthermore, the current system is not set up to field potentially thousands of small individual sales.

As a result a new Retail Configuration and Order System is required to cater to this new target market, enabling Luminscape to be competitive in both the commercial and retail sectors.
System Capabilities
The following lists the proposed system’s capabilities:
Customers are able to make purchases without necessarily having to call or email Luminscape;
Customers should be able to customize products and see a visual/textual representation before they buy;
These customizations should be able to be saved at the customer’s discretion for later modification or purchase;
The chosen configurations of products, those regularly viewed and searched should be collated in analytics for viewing by Luminscape;
Customers should be able to configure and make purchases of products on as many devices as possible; and
 Luminscape should be able to update, remove and add products at will to the system.
Social media integration with ability to like and share on various sites.

Business Benefits
The business benefits of these system capabilities revolve primarily around increasing sales via ease of use. These benefits include:
Increased customer satisfaction with searching and purchasing;
Increased competitiveness against other retail lighting companies who have similar user applications;
Increased product recommendations via social media;
Increased market knowledge through analytics; and
Decreased customer support team load with handling each and every individual order by email or phone.
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Total 22 pages

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[Accessed 28 January 2023].

My Assignment Help. '1802ICT Software Development' (My Assignment Help, 2021) <https://myassignmenthelp.com/free-samples/1802ict-software-development/customer-engagement.html> accessed 28 January 2023.

My Assignment Help. 1802ICT Software Development [Internet]. My Assignment Help. 2021 [cited 28 January 2023]. Available from: https://myassignmenthelp.com/free-samples/1802ict-software-development/customer-engagement.html.


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