In this part of the assignment, you will suggest a new information system for a specific purpose, which can help Amazon Australia overcome those issues identified in part 2, and perform better. This must be a new or modified information system. Answer the following questions with regards to the new information system:
a) Identify a new information system which can clearly add value to the business of Amazon Australia. Is it a primary or secondary activity according to Porter’s value model? Also, list the likely stakeholders of this new information system and define their roles. b) Describe the data and information that the new system involves, explain the types of knowledge that the new information system can create, and describe how it can inform decision-making.
c) Draw a process model using the BPM notation for the new information system you have identified.
d) Classify the new information system within Amazon Australia as either: front-end, back-end, customer- facing, or supplier-facing; and explain why.
e) Describe dimensions of impact of your proposed new information system within Amazon Australia for all stakeholders; identify intended and positive effects (and possible negative effects) and describe the proposed impact of the new system on the organisation, groups, and individuals.
f) Describe measures of success (efficiency, efficacy, and effectiveness) for the proposed new information system.
Part 4) Recommendations and reflection a) Synthesise the outcome of parts 1, 2, and 3 into a report containing a series of recommendations to Amazon Australia’s management.
b) You need to devise recommendations as to how it can make use of a new information system in order to provide better service to customers; and to ensure success of the information system by taking steps to avoid system failure.
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