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3194IBA Quality Management

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Question:

Title:

Quality Management in Business

Write a report of about the following criteria choosing one hotel in United Kingdom to illustrate your points.
 
1.Discussion on definitions of quality in terms of business and services provision.Quality has different meanings to different people. Point out the different definitions and quality especially from the point of the customer (minimum of four definitions)
 
Show how the hotels in question use any of the definitions
 
2.Illustrate the processes of inspection and assurance         
 
Explain what inspection and assurance are means in quality control.
 
Explain how accreditation standards such as :
 
3.Discuss a range of approaches to quality management Identify clearly what some of the Quality Management gurus or philosophers have stated in their philosophical approaches to quality. (Take at least 4 of them and then relate their approach)
 
4.Explain the similarities and differences between the different methods
 
Explain similarities and differences between philosophical approaches
 
5. Report on the role of self-assessment in order to determine an organization’s current ‘state of health’Define self-assessment, explain methods of self-assessment such:
 
6.Evaluate the importance of communication and record keeping
 
Explain what is communication in an organisation is.
 
Explain some ways of communication such as formal and informal. Horizontal and vertical and so on. Give reasons why communication is important
 
What is record keeping - the types of records can a company can keep?
 
What are the benefits or the importance of communicating and keeping records
 
7. Follow guidelines on the stages of staff consultation necessary for effective implementation of a quality scheme
 
8.Propose new systems or modifications to existing systems that could improve service quality
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