Recently they have received numerous customer complaints which make sales and customer service representative (CSR) department sick of hearing angry customers’ voice. Your manger has asked you to analyze the customer complaints data to find out problems and come up with solutions.
You need to analyze the data with Microsoft Excel software for several sub tasks below:
Count the number of Product Family for PF12 (using COUNTIF formula).
Display the name of the customer who most frequently complained (using INDEX formula with other possible formulas).
List all complaint types raised by the customer identified in the task 1.2 (using VLOOKUP formula with other possible formulas).
Establish four pivot tables in a new sheet called “Executive Summary” for the Customer Complaints Database in terms of:
Total complaints by customer
Total complaint types
Total Customer Complaints Raised by Product Family
Total Complaints Raised by CSR Staffs
Create a bar chart for each pivot table, providing the count of the data in a descending order.
Use of Scholarly Sources
You will need to relate to the Supply Chain Analytics assignment from the contributions of at least eight (8) recent scholarly books/articles/reports (in the past three to five years), in addition to any materials that have already been assigned for the course. These scholarly sources should specify the Supply Chain issues involved with the creation of value to achieve all the benefits of efficient Supply Chain Management.
After completing the assignment, submit the following:
1- Spreadsheets Analysis (Excel file) – Softcopy must be submitted electronically throughUTSOnline.
It should show your excellent analysis skills with excel including formulas, pivot table, linking pivot table to graphs, etc.
2- Report (Word file) – Please see what should be in your report (Report writing) in Assessment Resources in UTSOnline.
You need to submit your softcopy report through Turnitin (UTSOnline). Please note that you should attach UTS Assignment Cover Sheet (you can download from Assessment Resources in UTSOnline) to the first page of your report.
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My Assignment Help. (2021). Value Chain Engineering Systems. Retrieved from https://myassignmenthelp.com/free-samples/49680-value-chain-engineering-systems/brand-management-research-theory-and-practice.html.
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