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The case company is Shaver Shop Group Ltd. It’s an Australian leading personal grooming retailer.

Identify stakeholders of Shaver Shop Group Ltd, and describe/discuss about Cultural control of Shaver Shop Group Ltd.

Stakeholders at Shaver Shop Group Ltd.

As time goes, the demand of appealing physical appearances has been increasing and therefore every person wants to get a services which can make his/her appearances to match with what the society terms as good looks. According to (Melek & Semih, 2016) this demand has made various businesses that offer grooming services to occur, with each one of them targeting to be termed as the best in the market. Because grooming is a services which interests, many people, business which venture in these kind of businesses attract different stakeholders who play different roles to the business. Although most of the companies has realized that there is an opportunity for them to operate businesses in this sector, few of them have realized the importance of management control systems and this has been the reason why irrespective of high demand and using huge investments, some of them have been failing.

Shaver shop group limited is an Australian factory dealing with grooming products for both men and women. Services offered in this shop include, body massage, manual shavers, hair removal and styling, oral care, beauty products, hair clipping as well as beard trimming. According to Ondrej (2016), this shop was started in 1986 and as operated in more than 95 cooperate owned and 13 franchised outlets as up to July 2017.  Like any other company, Shavers shop group limited has stakeholders which have helped in its growth and expansion across the country. Stakeholders are not only the shareholders but also employees, customers, investors or business partner whose stake is company’s success and incentive for the succeeding of the products. 

One of the key stakeholders in this grooming retailer shop are the investors. These are people who have committed their money in the company with expectations of financial gains (Samer, 2015). These investors have enabled the shop to provide a wide range of products to its customers and also maintain high level of customer services. From the studies, it is shown that the money invested has also helped the company to expand more than 100 shops fully stocked across Australia. This has also enabled the company to use modernized items like electric shavers, trimmers and many more while giving services to their customers. Since investors are result oriented, they have advised the managers on the products and also how to improve on their services to attract more customers. This is because they make sure that the money invested is used in a correct way. Due to its substantial growth, shavers shop group limited has attracted many investors both locally and internationally. This is because it is a wish for every investor to invest in huge and promising companies for they are always after financial benefits.

Investors

On the other hand, apart from investors who have invested a lot of money in shaver shop, it also has more than two substantial shareholders. Shareholders are the owners of the company or any person who owns at least one share of companies stock. Shareholders are crucial in business operations because they make an organization to strive to its best to ensure their expectations are met. This grooming shop has strong shareholders who have essential skills for a successful business. At shaver shop, Shareholders play a crucial role through overseeing the performance of this company and other factors which may put the business at risk. They then give reports on the performance and also problems thereof to the shareholders. The shareholders therefore give possible solution to the problems hence enhancing quality services. By comparing this company with others which provide similar services, it is clear that creativity and innovation has enabled this company to attain a competitive advantage and also to be viewed as the best solution for those who require grooming services.

According to Alexander (2017), employees in this Australian grooming retailer shop have also contributed in its growth. This therefore makes them important stakeholders of the company. Staffs at this shaver shop offer quality services and right advises to individual needs at a fair price. They also have online customers where both receive equal services the same as traditional ones. Due to good services and customer satisfaction, this shop has attracted many customers and this has helped it to attain a competitive advantage.

Additionally, the shop also has dedicated employees who are able to predict future customers’ needs and advise the employers on the new products and services. For example, if a particular customer come for a massage the staff members ensure the client is given better services using new products in order to make him/her develop loyalty with the business. Another reason why this shop has attracted many customers is because one is given services by a person of different gender. Customers find the services more enjoyable when being offered by a person of a different gender receiving them from a person of same gender. Employees also have good communication skills which enables them talk well with the customers. Because of being able to communicate effectively, employees in this company are able to understand customer needs and address them to their satisfaction.

It is therefore advisable to give customers quality services because they are also key stakeholders of the company (Donatien, 2013). This is because the money paid after service can be used in expanding more branches and also in buying new products. Once a customer receives quality services, it is their wish for that business to keep growing so that they may continue receiving the same services or even better in the future. Since it’s their dream to keep growing, this Australian shaver shop provide high quality services at a fair price as one of the ways of making customers realize the value for their money and also to remain competitive in the industry. They also buy their products from innovative manufactures to ensure they provide better experience to their clients. Customer satisfaction is the main concern in this grooming shop. According to Sara (2013), customer satisfaction is the key factor that helps a company to stand out in a competitive market.

Shareholders

Shaver shop group limited has been having a management structure comprised of various professionals led by Cameron fox, who is the CEO and also the managing director. The company has established proper specifications of who should report to who and also specified each one’s duties and responsibilities to ensure the company attains its goals and objectives. To analyze the progress and also to identify the key areas that require adjustments, the company holds a general annual meetings every year. During these meetings, the shareholders are informed about what the company was able to attain and some of the barriers that it experienced. To ensure proper flow of work, the junior employees are linked with the senior management by supervisors who ensure that all tasks are completed according to the company’s core values.

At Shaver shop group limited, employees are viewed as important components of the company because they make the business to satisfy customer needs through provision of services. The management at this organization use various measures to ensure there is employee behavioral constraints on some matters especially those associated with confidentiality. For instance, it uses locks on some desks, computer passwords, and access to areas that hold valuable inventory and sensitive information.

The company also uses other employee behavioral constraints such as passwords on some Wi-Fi connectivity, and locking important rooms where confidential documents are kept (Khalifa, 2012). The reason for using these measures is to ensure that the staff members are restricted from undertaking activities that can have significant impact on the performance of the organization especially those related to provision of services, finances, decision making, problem solving, among others.

Pre-action reviews is a review of the action plan, which is a multi-level review of planned actions and budgets at successively higher organizational levels.

Action accountable is for employees to be responsible for their own actions. In this company, provision of high quality services is essential because as time goes on, the demand for grooming services and this has made competition to be stiff because more companies have emerged to offer these services. Organizations which provide grooming services can track their operations and monitor them directly or indirectly using various ways (Stede, 2017). For example, they can use undercover mystery customers to evaluate the services provided by their employees, and can also employ the use of reward and punishment systems.

At Shaver shop group limited, the management uses a system which enables the customers to provide feedback concerning the kind of satisfaction which they attain from getting services from this company. The system allows them to provide their reviews which enable the company to identify the areas that require improvements.

Employees

Redundancy, which involves assigning multiple employees to a non-essential task or prepare some alternate employees. But this is generally used in computer equipment, security features and other key operations. Other areas are rarely involved because it is more expensive.

In the following table display each action controls can solve different problems.

At shaver grooming shop, the corporate structure is made up of employees who understand the importance of maintaining culture in the organization. Through the leadership of the managing directors and other managers the company has created cultural controls in which they have developed social norms and shared values within the business (Donatien, 2013). The management provides guidelines to employees on how they should behave during their work and also how to carry out their tasks to ensure they meet customer’s expectations. This include socializing with employees with various beliefs, values and assumptions to learn from each other and also to come up with bet ways of serving customers.

To attain its goal of being the “leader in hair removal,” the company has established a culture of hard work and doing what is expected. This focus has made the company to develop a culture of providing best services in order to remain the leader in the market. According to its management, there company does not have a lot of measures to for employee behavior constraints because it trusts that the company has a culture of engaging in right activities. For instance, the staff members knows they are not required to access documents containing confidential information even when there are no restrictions.

The management at this company use a mission statement which emphasized serving customers to the fullest despite of age, gender and social background is the main business concern. This mission statement has been making shaver shop to develop a culture that customers are important to the business irrespective of the differences which they may have and this has made the employees to trust that better services are crucial for making the company to attain its goals. To make the mission statement attain its purpose, the management use various strategies such as communicating clearly to employee about their responsibilities and this helped in reducing misunderstanding among them hence creating effective and efficient work relation. The managers also does not allow employees from similar background to work in the same department. This improved interactions among employees, trusted one another and also helped them in learning different cultures. It also boosted the morale of employees and assisted them in performing their tasks as expected. With these work controls, the employees work efficiently hence maintaining customer loyalty (Frank, 2010).

Another cultural control which managers use at this shop is role modelling. This applies in case where they hire a new member to join their team (John, 2017). The team leaders show the employee what happens in the shops and what they are expected to do while performing their tasks. They also familiarize them with the products and machine they use to offer services to their customers. They also teach them how they should handle the customers to ensure they are fully satisfied. The managers also explain to the new employee concerning the prices they charge for various services to avoid overcharging or undercharging customers. This also applies to existing employees in case managers have introduced new products and services in which they are not familiar with. This is important because it helps them in winning customer trust and loyalty.

At this shop, action accountability is essential in assisting the company to attain its goals of being the leader in the market (Kalle& varun, 2017). According to its management, words and actions in this company are in alignment, and power lies in the decision of its employees to hold themselves accountable for their actions. This believe has been enabling the staff members to focus on attaining the goals and objectives of the company while avoiding all factors which can lead to dissatisfaction.

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"Identification Of Stakeholders And Discussion Of Cultural Control At Shaver Shop Group Ltd.." My Assignment Help, 2021, https://myassignmenthelp.com/free-samples/accg828-management-control-systems/importance-of-management-control-systems.html.

My Assignment Help (2021) Identification Of Stakeholders And Discussion Of Cultural Control At Shaver Shop Group Ltd. [Online]. Available from: https://myassignmenthelp.com/free-samples/accg828-management-control-systems/importance-of-management-control-systems.html
[Accessed 28 March 2024].

My Assignment Help. 'Identification Of Stakeholders And Discussion Of Cultural Control At Shaver Shop Group Ltd.' (My Assignment Help, 2021) <https://myassignmenthelp.com/free-samples/accg828-management-control-systems/importance-of-management-control-systems.html> accessed 28 March 2024.

My Assignment Help. Identification Of Stakeholders And Discussion Of Cultural Control At Shaver Shop Group Ltd. [Internet]. My Assignment Help. 2021 [cited 28 March 2024]. Available from: https://myassignmenthelp.com/free-samples/accg828-management-control-systems/importance-of-management-control-systems.html.

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