1.Taking in employee feedback is considered to be an essential aspect of the organization and it is considered to be very crucial because the employees possess the primary knowledge about the behavior of the different customers. Hence, feedback procedure needs to be made detailed and crisp to incorporate maximum information at one time. Employee feedback helps to keep the employees motivating by engaging them effectively. Hence, the given feedback procedure needs to be followed by the hair dressing manager:
The manager at the first step should hold a meeting as to make the different clients aware of the particular situation and to make them aware of the contents of the feedback and the kind of response which they are required to give. This serves as an orientation to the different employees and assists them by ensuring that their opinions matter.
The next step is to present them with the feedback contents and the manner in which the feedback is to be provided by them. The content of the feedback might also have to be discussed. In the given scenario, the given questions might be asked to the employees:
Very often the employees may not be able to understand the system of the feedback procure and hence they are required to be assisted accordingly.
Analyzing the feedback
The feedback revived needs to be analyzed and actions need to be taken based on the analysis and the results.
2.The different documents required in a hotel are as follows:
Registration forms- The registration forms can be described as forms which take in the different information about the consumer.
Welcome letters- These letters are generally used to ensure that the different customers tend to feel welcomed and are provided a brief information about the hotel and the past.
Feedback forms- The feedback forms are taken in to gain the valuable customer feedback which will go a long way in making the different managers understand the potential areas where they are required to improve.
Bill memo- This tends to describe the different services taken by the guest during his or her stay. The document is crucial at the end of the stay and related accounts.
Log book- A log book is a document where the customer signs during the check in procedure. It notes the check in and check out time of the guests.
During the training of employees, out of the five different employees, the registration forms, feedback forms and the log book are the most crucial ones. The employees should know how to deal with these documents effectively. The rest two bill memo and welcome letters are not that relevant
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