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Activity-employee Feedback In An Organization

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Questions:

1.You are the business development manager of a hairdressing franchisor. You have recently redesigned your organisation’s templates to account for a change in the organisation’s branding. You have decided to ask 12 employees to help you with testing of the new templates. You will also discuss the documents produced from the templates with members of the organisation’s board of directors, hairdressing franchisees, suppliers and customers.  Create a plan which you could use to obtain feedback on the changes which have been made. Provide details of the nature of any discussions you will have and specific questions you might ask.
 
2.You work for a five star international hotel. You are responsible for training junior employees about the appropriate style and layout of documents. Create a portfolio of at least five documents which you will use to demonstrate what will, and will not, meet organisational requirements. Make sure you provide a description of each document and your assessment of whether or not the document will meet organisational requirements.  The portfolio should include examples of various types of documents of different standards. That is, it must contain documents which do not enhance readability and appearance as well as those which do.
 
 

Answers:

1.Taking in employee feedback is considered to be an essential aspect of the organization and it is considered to be very crucial because the employees possess the primary knowledge about the behavior of the different customers. Hence, feedback procedure needs to be made detailed and crisp to incorporate maximum information at one time. Employee feedback helps to keep the employees motivating by engaging them effectively. Hence, the given feedback procedure needs to be followed by the hair dressing manager:

Meeting

The manager at the first step should hold a meeting as to make the different clients aware of the particular situation and to make them aware of the contents of the feedback and the kind of response which they are required to give. This serves as an orientation to the different employees and assists them by ensuring that their opinions matter.

Feedback presentation

The next step is to present them with the feedback contents and the manner in which the feedback is to be provided by them. The content of the feedback might also have to be discussed. In the given scenario, the given questions might be asked to the employees:

  • How are you being able to adjust with the new system
  • Are the customers facing any issues with respect to the same
  • Would you like to recommend any changes that need to be made
  • Rate the system on a scale of 1-10
  • What kind of impact will the given change have on the enterprise?

Assisting employees

Very often the employees may not be able to understand the system of the feedback procure and hence they are required to be assisted accordingly.

Analyzing the feedback

The feedback revived needs to be analyzed and actions need to be taken based on the analysis and the results.

2.The different documents required in a hotel are as follows:

Registration forms- The registration forms can be described as forms which take in the different information about the consumer.

Welcome letters- These letters are generally used to ensure that the different customers tend to feel welcomed and are provided a brief information about the hotel and the past.

 


Feedback forms-
 The feedback forms are taken in to gain the valuable customer feedback which will go a long way in making the different managers understand the potential areas where they are required to improve.

Bill memo- This tends to describe the different services taken by the guest during his or her stay. The document is crucial at the end of the stay and related accounts.

Log book- A log book is a document where the customer signs during the check in procedure. It notes the check in and check out time of the guests.

During the training of employees, out of the five different employees, the registration forms, feedback forms and the log book are the most crucial ones. The employees should know how to deal with these documents effectively. The rest two bill memo and welcome letters are not that relevant

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