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Advances In Developing Human Resources Add in library

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Questions:

Task 1: Qualitative and quantitative survey?
 
Task 2: Steps need to be taking for addressing ethical issues that related to the employees of the Hotel Marriott?
 
 

Answers:

Task 1: Qualitative and quantitative survey questions

Introduction

The survey is conducted to get the information regarding the issues of satisfaction of the customers; thereby, survey will be based on gathering quantitative as well as qualitative information from the customers and employees.

Application of information

  • The identity of the individual responders in survey as well as the opinion providers from the company will not be disclosed due to non-disclosing agreement between the researcher and the responders.

  • In this case, the information gathered from the respondents will be restricted in applying in academic research purpose. The real important information from the survey will not be used in commercial purpose.

  • The research will allow other researcher to use this information for making this research more justifiable in a non-commercial agreement while the same state of usability of information will be applicable on different researchers.

  • It will be a sole idea of the researcher to available this information to the people in analyzed form rather responded form to protect the identities from disclosing in public.

The style of responses

  • The questionnaire in the survey will be based either on the responses in a Lickert scale or dichotomous questions to assess the responses. Lickert scale helps in quantifying the responses easily while dichotomous questions help in direction of the survey.

  • In addition to this, the interview will be conducted on basis of some general questions regarding the query related to the current issues to the managers where no options will be given; rather their opinion will be sought regarding the matter.

  • There will be three questions to the managers to get the information on HR policies, strategic implementation of the HR policies and effectiveness of the applied HR policies in operation of Marriott hotel.

Quantitative Survey

1. “Customer’s choice is needed to be satisfied by the organisation in order to attain the competitive advantages of the market place”- Do you agree with this?

Options

No. of Respondents

Total Respondent

Response (%)

Strongly Disagree

 

60

 

Disagree

 

60

 

Neither Agree nor Disagree

 

60

 

Agree

 

60

 

Strongly Agree

 

60

 


2. How far training and teaching of the HR executives may prove to be motivating for Hotel Marriott?

Options

No. of Respondents

Total Respondent

Response (%)

Very Motivated

 

60

 

Somewhat motivated

 

60

 

Not very motivated

 

60

 

Not at all motivated

 

60

 

Not sure

 

60

 


3. In order to sustain immense development for an organisation managing the stakeholders is a key issue”- Do you agree with this?

Options

No. of Respondents

Total Respondent

Response (%)

Strongly Disagree

 

60

 

Disagree

 

60

 

Neither Agree nor Disagree

 

60

 

Agree

 

60

 

Strongly Agree

 

60

 


4. How far training supports the HR executives of Marriott Hotelin rendering proper communication services?

Options

No. of Respondents

Total Respondent

Response (%)

Satisfactory

 

60

 

Little satisfactory

 

60

 

Neutral

 

60

 

More unsatisfactory

 

60

 

Unsatisfactory

 

60

 


5. “Proving a sophisticated service to the customers, the organisation needs to train its employees to the most so that the customers can be served properly”- Do you agree with this?

Options 

No. of Respondents

Total Respondents

Response (%)

Strongly Agree

 

60

 

Agree

 

60

 

Neutral

 

60

 

Disagree

 

60

 

Strongly Disagree

 

60

 


6. Do you think that with the application of the proper HR policies the organisation will enable itself to achieve the objectives and goals?

Options  

No. of Respondents

Total Respondents

Response (%)

Yes

 

60

 

No

 

60

 

Don’t know

 

60

 


7. Do you think that the HR issues applied and taken up by Marriott Hotel is quite intrinsic and suitable for the development of the organization?

Options  

No. of Respondents

Total Respondents

Response (%)

Yes

 

60

 

No

 

60

 

Don’t know

 

60

 


Qualitative Survey

1. How far the HR services of Hotel Marriott is quite essential for developing a process in the organization?

Response of the manager

2. Do you think that the goals and policies of Hotel Marriott are essentially fulfilled by the application of the strategical HR policies?

Response of the manager

3. Does the HR service help in determining the operational strategies?

Response of the manager

 

Part 2: Steps need to be taking for addressing ethical issues that related to the employees of the Hotel Marriott

This report provides the roles and responsibilities of this agreement are prepared, proper assessment and analysis as necessary. The report will emphasis on ethical issues of the survey.

According to the plan, staffs and employees are to develop with their skills so that they can be enabled for performing well (Cairns-Lee, 2015). Identification of the choice of the customers seems to be the mandatory issue, which helps in letting the people to be developed. As Marriott Hotel needs to satisfy the customers, it is to be guaranteed that the employees have protect the confidentiality of the customers (Tawadros, 2015). The service provided with ethical and moral sense will make the customers a loyal. Therefore, training of the staffs is necessary to maintain the confidentiality of the customers’ personal matters.

Ethical issues like maintaining the humanity in the ground for the customers in serving them is necessary. Therefore, it is mandatory to take action against the unethical behavior from the employees while serving the customers.

Maintaining proper communication with the customers is also essential which engages in maintaining attachment by Hotel Marriott. With the feedback of the visitors, the hotel needs to properly act which enables them to be essentially managed and manifested (Marchese and Smiraglia, 2013).

The role of the employees in this aspect is essentially crucial. Organizing the responsibilities of the employees is a significant issue that needs to be properly managed. Along with the employees, HR managers are also needed to play a quintessence role. The role of the trainer is also quite essential which helps in making the employees satisfied in their approaches. Approach of managing the other stakeholders is also significant (Lin, Zhao and Li, 2014). Suppliers are to be managed providently which helps in attaining better cohesion. However, it is needed to be mentioned that relationship between the senior employees and the other staffs for Marriott Hotel creates a huge gap which is needed to be bridged properly.

In order to provide better opportunity to the employees in order to attain the customer’s satisfaction, proper performance management is needed. Performance indicator of the employees maintained by the HR management is also a significant issue that enables in fetching better performance for the organisation (Kennedy, Bathurst and Carroll, 2015). Further on-job training of the employees with time is also needed that helps in ascertaining better cohesion in the management ethics. Individual performance monitoring is another issue that the organisation is needed to be managed which helps in successful organizational development.

 

Reference List:

Cairns-Lee, H. (2015). Images of Leadership Development From the Inside Out. Advances in Developing Human Resources.

Crown, H. and Jozwiak, G. (2014). Nursery moves into consultancy. Nursery World, 2014(22), pp.38-39.

Kennedy, F., Bathurst, R. and Carroll, B. (2015). Montage: A Method for Developing Leadership Practice. Advances in Developing Human Resources.

Lin, Y., Zhao, S. and Li, N. (2014). A study of network-building HR practices for TMT, strategic flexibility and firm performance. Nankai Business Review International, 5(1), pp.95-114.

Marchese, C. and Smiraglia, R. (2013). Boundary Objects: CWA, an HR Firm, and Emergent Vocabulary. NASKO, 4(1).

Tawadros, T. (2015). Developing the Theater of Leadership: An Exploration of Practice and the Need for Research. Advances in Developing Human Resources.

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