Staff in this type of situation may behave in many different ways, for many different reasons. Apply what you have learned about change to the case study above.
(A) Identify and briefly explain, with reference to appropriate theory, four (4) possible reasons why you think the staff may resist the changes.
(B) Identify and explain, with reference to appropriate theory, two (2) possible approaches you could use to address why the staff are likely to resist thechanges.
(C) Identify and explain, with reference to appropriate theory, one (1) possible drawback for each of the approaches you have explained in Part B (above).
One of the best ways to prepare an organisation for change, especially if you are the manager initiating the change is to put yourself in the position of the person the change is happening to so you can appreciate how they are likely to react.
(A) As the Air New Zealand CEO what, for you, would be the three (3) most important reasons why you want to initiate change in the way the business is run, and why? Justify your reasons with reference to appropriate theory or other secondary evidence.
(B) Using any two (2) motivation theories that you are familiar with from yourstudies, demonstrate how you could motivate your staff in this case study tocontinue providing excellent customer service while these changes to the business are being worked through. Show how you would use each of your two (2) chosen theories to provide ositive motivation for the staff. You may invent any details necessary to support your explanation.
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