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An Effective Interface With The Customer

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Questions:

1.Discuss what Brown and BWNS did well in this Situation and what could have been done better.

2.What Factors Outside Brown’s control Interfered with his Efforts to work with the Utility, NLP Green Meadow?

3.Describe and Discuss what skills does it take to be an Effective Interface with the customer. Discuss if the Project has been Successful for BWNS?

 

Answers:

Scenario:

In the given case study we are able to analyse that the working project can get into trouble by changing the policies, procedures, and the responsibilities of the stakeholders. The major cause of the failure of the project is the delay in delivery of outage on the site. Reggie brown is the project manager of BWNS and he is working hard to overcome the problem of delay in outage, expanded scope plan, and increasing cost of the project. In this paper we will highlight the steps taken by him to manage the given scenario.

Project Objectives:

The objective of the project is to analyse the current situation of the nuclear service company of Reggie Brown. The purpose of this paper is to indulge new procedures for overcoming the problem of delay, increasing the work scope, scheduling, and budgeting. The badging processes is the new proposal for testing the situation, security of the site, heath related issues, checking of the background, screen testing, fingerprinting, and checking of drugs. The new proposal works on creating new budget for the organization and including more staffs for carrying out the operational curriculum of the firm.

Stakeholders:

 The stakeholders who are associated with the project are contract administrative group, SPIS, NLP, BNWS, Reggie Brown, Green meadow, Doyle, Robert, Lou Mayheu, and customers.

Resources:

The resources are made available with in the period of 60 days. The proposal for adding new staffs members has been passed. “The major reason for the delay of the project is the relinquishment of the resources utilized by the steam generator” (Perkins, 2013).

Cost:

The cost of the project is increasing over the budget due to the delay in turning the steam generator. The bill was overrunning from the cost of $ 500,000 which is mentioned in the budget to the original cost of 1,500,000. “The inspection should be arranged for reducing the overrunning of the cost” (Lasune, 2013). The cost of the project is raising high due to the underutilization of the labour and personals.

Time and Quality:

The outage was expected to complete in 22 days but it was originally completed in 44 days. The scope related with scope management plan exists such as delays should be handled by the people working on the site, informal method of purchasing process, and others.

Description:

The Brown has taken numerous steps to resolve the problem of delay and the cost associated with it such as made a request to SPIS personnel, write a letter to the representatives of the NLP order purchase, on-time delivery of the raw material, and etc. Under the new procedures, the new bill of 1,600,000 has been passed under which the utility will be provided within 60 days to overcome the problem of outage delay, proposal of adding more staffs helps in completing the productivity on time, and others. “The green meadow is working hard to replace all its older technique with new policies and procedures for the on-time delivery of the purchasing order” (Buhalis, 2013). “The centralized database of purchasing order is replaced de-centralized to accomplish the fast delivery of the project” (Brown, 2014). The chaos and conflicts should be resolved by indulging informal communication between people working on site. The communication between technical member and the business manager should continuously take place to discuss the effectiveness of the new policies and procedure. With the application of the new procedures, the outage is delivered eight hours before the expected time of delivery. This helps in enhancing the performance of the organization which in turn maximize the profit of the generating power plant.

 


1.The current situation of the company can be made effective by replacing centralized program with decentralized program. The Reggie brown should focus on identifying the progress and deviation from the project proposal. “The step should be taken to reduce or minimize the paper work to its full extent” (Tollens, 2014). The long term relationship with customers can be possible by optimizing the profit of the firm.

The situation can be made better by making good relationship with customers, by performing inspection on the regular basis, providing utility within the period of 60 days, adding more staff to carry out the functional activities of the project, and others, the communication should be undertaken between different stakeholders to develop fruitful plan to complete the project on time. The matter of invoices should be discussed between technical individual of site and the commercial people. “The authorised agent should be identified who is responsible for the delivery of utility on site to overcome the problem of delay” (Dainty, 2016). The good relationship should be developed with the Nita-Light and power.

2.The factors which can affect the working of the NLP green window are the conversion of the purchasing procedures from centralized to decentralized program, negotiation in the contract, and others. The onsite technical individuals are responsible for delay in the scope management plan. The voluminous paper work associated with the bill is not recognized by the Reggie brown. The paperwork is the major factor for the delay of the project.

3.The interface should be developed to communicate with customers in an effective way. The manager should focus on identifying the progress and deviation from the project proposal. The working of the project should not stop in the middle, it should continue till the completion of the project. The good relationship should be developed with the partners. Invoices should be developed on the daily or weekly basis. The responsibilities of the project management are identifying the decision makers of the project, right persons should be selected for collecting answers for the research questions, proper control on the customers, payment should be given for work performed, and persevere.

The success of the new procedures can result into negotiation with contract, no reorganization of procedures, same procedures can be used again, the purchasing process is individually handled by power generating plants, minimise the paper work associated with the billing system, and others. “The chaos and conflicts should be resolved by indulging informal communication between people working on site” (Wang, 2012).

Conclusion:

From the research and analysis, it has been concluded that the continuity of the business depends on time delivery of the outage, reduction in the cost, optimize use of labour and resources, good communication between stakeholders, and others. The purpose of this paper is to indulge new procedures for overcoming the problem of delay, increasing the work scope, scheduling, and budgeting. The manager should focus on identifying the progress and deviation from the project proposal.

 

References:

Brown, K. (2014). Management of delayed nuclear power plant projects. 1st ed. [ebook] Available at: https://www-pub.iaea.org/MTCD/Publications/PDF/te_1110_prn.pdf [Accessed 30 Mar. 2017].

Buhalis, P. (2013). Study of project schedule and cost overruns. 1st ed. [ebook] Available at: https://www.pmi.org.in/downloads/PMI_KPMG_2013.pdf [Accessed 30 Mar. 2017].

Dainty, A. (2016). Improving material management practices on fast track construction projects. 1st ed. [ebook] Available at: https://www.researchgate.net/publication/228964010_Improving_materials_management_practices_on_fast-track_construction_projects [Accessed 30 Mar. 2017].

Lasune, S. (2013). Project management in nuclear power: Guidelines and experience. 1st ed. [ebook] Available at: https://www.abhinavjournal.com/images/Commerce_&_Management/Apr12/4.pdf [Accessed 30 Mar. 2017].

Perkins, T. (2010). Construction technologies for nuclear power plant. 1st ed. [ebook] Available at: https://www-pub.iaea.org/MTCD/Publications/PDF/P1526_Web.pdf [Accessed 30 Mar. 2017].

Tollens, T. (2014). Managing risks in the global supply chain. 1st ed. [ebook] Available at: https://globalsupplychaininstitute.utk.edu/publications/documents/Risk.pdf [Accessed 30 Mar. 2017].

Wang, L. (2012). Emerging opportunities and challenges. 1st ed. [ebook] Available at: https://www.pwc.in/assets/pdfs/power-mining/energing_opportunities_and_challenges.pdf [Accessed 30 Mar. 2017]

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