This essay discusses about formulating Benchmarks within the healthcare organisation.
A standardised set of rules, regulations and guidelines that is used for the evaluation and measurement of quality of work or a policy is called a benchmark. Benchmarks are set by a company by themselves and can be based on performance, experience, goals and law with respect to own experience or experience of other companies (Q, 2012).
Some merits of formulating benchmarks within the healthcare organisations are:
- Benchmarking enables the expression of excellent healthcare standards.
- Provides a way to identify strengths and weaknesses, which makes it easier for the organisation to make efficient plans for solving any problems or make any improvements (Lovaglio, 2012).
- Healthcare constitutes multiple stakeholders and with the help, benchmarking each of them can gain profit from safety and quality projects for positive development.
Some demerits of formulating benchmarks within the healthcare organisations are:
- It might lead to decrease in results because of strict unchangeable guidelines.
- It might result in customer dis satisfaction.
- It might fail to provide adequate amount of information.
A manager must communicate the goals of benchmarking with the decision makers of the organisation in order to get their permission as it essential to carry on with it. It is also essential to obtain necessary advice related to it for better implementation of the benchmark or changing its structure and implementation process for maximum results as these decision makers are more experienced and well informed.
It is essential to share benchmarks with the team because they are the people who will directly participate in following and implementing these benchmarks and for that, it is essential they get thoroughly educated on the same. This is also important to encourage team spirit and unity within a team.
A manager must arrange for a meeting in case his/her team disagrees with the benchmark. In this meeting, he/she must provide detailed information about the benchmarks and convince the team by letting them know about the advantages and development it will bring along. If any team member has a valid and strong point of argument the manager must look into it and if worthy enough include or exclude the point in the benchmark.
This essay concludes that Benchmarking is essential in a healthcare organisation and explains how a manager must formulate it.
Lovaglio, P. G. (2012). Benchmarking Strategies for Measuring the Quality of Healthcare: Problems and Prospects. The Scientific World Journal, 13 Pages.
Q, R. H. (2012). International Benchmarking of Healthcare Quality. Rand health quarterly, 1(4), 6.