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Content should show that you have implemented the following values, knowledge, skills and/or behaviours:

Basing your advice and decisions on rigorous analysis of evidence

Complying with data protection principles. Accurately reviewing, validating, processing and storing information from a range of sources and accurately using it to meet customers’ needs in a way they find clear and easy to understand. You may be analysing information for discrepancies, potential fraud or non-compliance. This could also support interviews and investigations.

Having sound judgement. This includes making decisions about the relevance, quality and accuracy of the information available to you and using and sharing it appropriately.

Content should show that you have implemented the following values, knowledge, skills and/or behaviours:

Understanding the principles, practices, regulations and law in your own area of operational delivery, and how it is applied and the effect it has, from supporting the needs of the most vulnerable individuals to keeping the UK’s borders secure

Delivering services to a wide range of customers, including those most in need and vulnerable, recognising that some customers will need extra support to access and use services. You will be providing a professional service at the right time and in a non- judgmental way. This includes carrying out calculations based on information received and giving accurate advice and guidance to help citizens understand what they need to do.

Working well with your team, colleagues and others and developing productive working relationships to achieve individual, team and business results.

Identifying problems quickly and using a range of techniques to solve them and stop them happening again. This includes preventing a customer having to contact us a number of times.

Learning and building your own knowledge and skills, and developing the mind-set and ways of working to continually improve

Research: Values

The quality of life refers to the general well-being of individuals and societies that satisfactions experienced by a person or group of people. Physical well-being generally includes good health, physical comfort, nutrition and physical activity. The prevention of pain and illness, as well as the performance of activities related to the individual’s ability to stand alone. The psychological aspects of quality of life are related to mental health, inscriptive states and stress-related anxieties. Now on days we are spending most of our time at our workplace.  Every day we are dealing with different issues, different people and situations and anyone can be affect by mental health problems irrespective of our age, race, gender or social background. Mental health illnesses take many different forms and affect people in different ways. There are solutions that can be built into our lives to help boost our mental wellbeing. Building these solutions into your life can be enjoyable and they can help to defend your wellbeing at times of stress.

Well –being at workplace determines the steady development of a company. The topic is important for experts and managers responsible for managing and developing people in their organizations. Welfare in the workplace is even more important to employees themselves. The time that we spend at our workplace has a great impact on the quality of our lives. The quality of our life formed in the context of the company, depends directly on organizational culture space processes and is in line with the physical, emotional, mental and spiritual people’s needs. When the employer creates an environment in which these needs can be fully managed, they see their importance for results such as productivity and commitment.

The idea of my project is to develop a wellbeing application that everyone can have access. The aim is to provide information and options to staff and students. So will give an information about services in London and nationwide. Prosperity will help you make your life more fulfilled. My plan is to support staff and learners with wellbeing as they can come to me and share any problems that they may have and I will direct them to organizations that may help them.

The objectives are to improve the mental health and wellbeing of the workers so that they feel more secure and safe as well as gain the potential to perform efficiently. It is important to ensure that the rules and regulations are properly followed to maintain the health and safety of workers and enhance their performance to contribute to the business performance. Based on the values and beliefs of the organization, it is important to make decisions, analyze and interpret the evidences for informing the staffs about the legal procedures, legislations, laws, rules, policies and procedures of the organization. The information and data should be provided to the staffs for making them understand about the ways the tasks should be approached, furthermore help in fulfilling the needs and preferences of the customers to ensure successful business functioning.

Gathering and Managing Information

WAES or Westminster Adult Education service, being one of the major adult colleges in United Kingdom, has delivered the best quality part time and full time courses and qualifications for the individuals to make them approach towards a brighter future. The students who are admitted to the college provide necessary information so that the college authorities can access those and make sure to select the right candidates who can avail the courses.

There are various data protection principles needed to be followed for keeping the information and data provided by the students safe and secure, furthermore maintain confidentiality. The principles do support the codes of conduct and practices for processing the data and information along with its validation, storage in databases and retrieval. The personal data and information must be processed only when the authenticity and validity had already been checked. This would also prevent loss and destruction of data and ensure that those are stored in databases and retrieved whenever necessary. The personal information and data of the clients should be processed by a data processor and must not disclose those unless is had been required by law or being based upon the discharge of duty. By not complying with the data protection acts, principles and laws, there might be discrepancies and fraud activities where the data might be lost and it could give rise of unlawful and illegal cases. Decisions should be made by the manager or leader based on the relevance, quality and accuracy of the available information. It is necessary because the right information, when provided to the staffs, can make them understand the goals properly and share their individual opinions, which results in consistent physical and psychological health and wellbeing.  

There are various legislations, laws, policies, practices, rules and regulations followed while delivering the right information to the staffs for the purpose of improving their wellbeing within the workplace. It is important to consider that the needs of the vulnerable individuals are needed to be kept in mind and assessed for maintaining security at UK borders.

There are various policies and procedures implemented within the organization for improving the health and wellbeing at the workplace. There is growing emphasis on the health and wellbeing of individuals within the workplace, which can automatically improve the performance of the business and ensure that huge amounts of revenue are generated. The job satisfaction is somehow dependent upon the health of employees and it affects the labor productivity, quality of output and products or services delivered. The job satisfaction is related to the training, skills development opportunities and the delegation of tasks for the employees. It can not only influence them to make effective decisions, but will also enhance the workforce performance through better management of skills, knowledge and power all throughout. 

The Health and Safety at Work Act enables WAES to provide the staffs with safety policy statement and even provide general information about the health and safety issues that may be experienced at the workplace. This allows for setting health and safety objectives and places the health and safety policies as major responsibility of the line management at WAES. The employees’ health and wellbeing become the topmost priority of the organization because the business performance and profit level to be achieved is dependent on that. One of the most effective procedure of maintaining proper health and wellbeing at workplace is the degree of autonomy and power provided to them, based on which, they will feel much free and gain a level of discretion to make effective business decisions. Employees should be provided with training to become competent and handle their responsibilities accurately. Fair Work Act should be implemented within the workplace for receiving complaints and feedbacks regarding any form of discrimination based on race, religion, ethnicity, etc. It can prevent discrimination and foster development of a healthy workplace culture where bullying and harassment is absent and the wellbeing of staffs is taken care of.

Implementation

The skills of workers should be improved for delivering the right customers’ services and keeping hem satisfied as a whole. It mainly focuses on enhancing the quality of life through improvement of physical and psychological wellbeing along with prevention of illnesses. The skills and knowledge of workers are improved by obtaining their feedbacks and responses, furthermore manage combining the effective induction procedure for managing the terms and conditions and ensure safety and wellbeing at the workplace. The customers’ services are managed with the proper support of the HR manager who makes sure that the staff turnover ratio is reduced and the clients are provided with proper services as expected from the organization’s workers. The employer do hold the roles and responsibilities to of taking care of the needs of people working within the organizations while the manager or leader of the organization strengthens the level of motivation and encouragement. There are many people who suffer from mental health illnesses irrespective of their age, race, gender or social background. It is always important for the staffs to deliver the best services and provide relevant solutions to their queries for improving the quality of their lives and enhance their mental health and wellbeing. Not only do the service users face problems, but also the same happens with the employees of the organization who spend their most of time at the workplace. The customers’ services delivered could result in greater motivation of staffs, higher flexibility and higher retention rate too. This should improve their psychological wellbeing as well as lead to better customer outcomes in terms of healthier, happier and committed staffs. The staffs should be trained for gaining mental, analytical and creative skills for evaluating the business situation and create a logical framework for problem solving. It will define various options for determining the cause and effects of the problem. Based on the analysis and interpretation of information available to the staffs, the most suitable alternative will be selected.

The mental issues are often overcome when worked in teams and in coordination as an unit. The partnership working helps in resolving the mental health problems and facilitates the management of ethical decision making. Working together can be both technical and cultural, which impacts the procedures of promoting good health through early interventions and manage behavioral changes too to connect each other respectively.  Working together at WAES implies forming a team, which can work with the Care Quality Commission’s health and safety wellbeing strategy and pledge to promote welfare of employees at the workplace. It helps in sharing or exchange of information about the things to be kept in mind for managing proper health and at the same time, seek individual views and opinions for making effective business decisions.

There are various problems faced that could affect the business decision making often. There are situations when the customers contact a number of times and ask for solutions to their different queries frequently. This often makes the employees feel stressed and not being able to maintain a proper health and wellbeing, which affects their performance negatively too. The managers need to consult with the employees, obtain their ideas and opinions and make decisions to solve the issues and ensure that the staffs are taken care of properly by providing relevant solutions to the customers’ queries.

Learning and building own knowledge is essential for improving own skills, knowledge and expertise of the staffs and make them accustomed with the ways of accessing information with ease. They will understand the significance of improving continuously through enhanced learning and their development needs will be assessed at regular intervals. This can create a positive mindset among them, facilitate positive behaviors to focus on one task at a time and ensure delivering the right services to the clients based on their needs and preferences. It improves the performances of staffs and business performance, which can ensure higher level of customer satisfaction and gaining competitive advantage in business too.

Conclusion

The management of wellbeing of staffs within the workplace should ensure that the business performance improved and the quality of lives of people had been enhanced. The main motive behind preparing the project was to create a wellbeing application for making the staffs gain access to relevant information about the kinds of services available in London and worldwide, furthermore share own opinions, views, issues and problems while moving in the right direction. It had been necessary for achieving the positive outcomes and facilitated the skills, knowledge and expertise of the staffs within the workplace as well. It was found that by providing them with the right messages and information, it became ease for managing the staffs and this made them informed about the roles and responsibilities assigned to them. This would not only enhance their performances, but could also facilitate group thinking behaviors, better coordination of work and improvement of morale and dedication to work as well. From the report, it was understood that not only delivery of information to the staffs and clients was essential, but also they should be informed about the legislations, laws, rules, regulations, policies and procedures of the organization. By following these rules, regulations, laws and policies, it would be convenient for the staffs to communicate with each other and even maintain a good relationship with the employer and managers. As a responsible leader of the organization, it would be my responsibility to take care of their needs and preferences, furthermore make the lives of people better and enhance the quality too. The staffs would learn to share their problems and make the leader or manager of the organization find out relevant ways to overcome the problems that they might be facing. It is always important for the leader to possess proper interpersonal, creative thinking and decision making skills so that the tasks are completed within the assigned time with much ease and efficiency.

There were various legislations, laws, policies and procedures required to followed by the staffs of WAES for providing the best quality customers’ services, furthermore make them informed about the kinds of products and services delivered. This would make them understand whether their needs and preferences could be met or not as well as influence their buying behaviors largely. Thus, the business performance would improve with the higher level of commitment and dedication of employees and information accessibility should e much easier and convenient. According to the Data Protection Act, the data and information provided to the staffs and clients must be reliable and authentic so that customers were not neglected and provided with wrong information about the products and services. On the other hand, the staffs must be informed about the legislations, policies and procedures so that they could maintain high standards of health, safety and wellbeing at all levels throughout the organization. The Data protection principles ensure keeping the information of clients confidential and secure so that it does not fall in wrong hands and must be kept safe from any unauthorized access. As the leader of the organization, I would like to provide proper training programs to improve their skills, knowledge and expertise so that it could be easy for managing the staffs. The staffs would learn to become more competent, handle their responsibilities responsibly and at the same time, facilitate group thinking behaviors and communicate with each other to promote teamwork, coordination of work and prevention of discrimination within the workplace.

From the wellbeing report, it was also understood that the customer satisfaction level increased with the delivery of better customers’ services, which should be possible once they were provided with relevant information about the organizational values, policies and procedures. This would improve the physical and psychological wellbeing and prioritize on the workplace efficiency through higher level of motivation and encouragement within the workplace. Few of the skills that should be required for promoting positive behaviors include cognitive skills, creative thinking, interpersonal and analytical skills. It could not only solve the problems within the workplace quite easily, but would also maintain a stable and positive work culture within the workplace of WAES.  

References

Andrews, Christina M., et al. "Social work and implementation of the Affordable Care Act." Health & Social Work 38.2 (2013): 67-71.

Bryson, Alex, John Forth, and Lucy Stokes. "Does worker wellbeing affect workplace performance." Department of Business Innovation and Skills, London (2014).

Cooper, Cary, ed. From stress to wellbeing volume 1: the theory and research on occupational stress and wellbeing. Springer, 2013.

De Simone, Stefania. "Conceptualizing wellbeing in the workplace." International Journal of Business and Social Science 5.12 (2014).

Dhar, Rajib Lochan. "Service quality and the training of employees: The mediating role of organizational commitment." Tourism Management 46 (2015): 419-430.

Floridi, Luciano. "Open data, data protection, and group privacy." Philosophy & Technology 27.1 (2014): 1-3.

Freyens, Benoit Pierre, and Paul Oslington. "A first look at incidence and outcomes of unfair dismissal claims under fair work, work choices and the workplace relations act." Australian Journal of Labour Economics 16.2 (2013): 295.

Kaydalova, A. V., and B. M. Kanzh. "Problem solving and decision making." (2014).

Madera, Juan M. "Best practices in diversity management in customer service organizations: an investigation of top companies cited by Diversity Inc." Cornell Hospitality Quarterly 54.2 (2013): 124-135.

Pekarek, Andreas, et al. "Old game, new rules? The dynamics of enterprise bargaining under the Fair Work Act." Journal of Industrial Relations 59.1 (2017): 44-64.

Raichstein, Eran, et al. "Automated and self-adjusting data protection driven by business and data activity events." U.S. Patent No. 9,632,875. 25 Apr. 2017.

Regulation, General Data Protection. "Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46." Official Journal of the European Union (OJ) 59.1-88 (2016): 294.

Spence, Gordon B. "Workplace wellbeing programs: if you build it they may NOT come... because it's not what they really need!." (2015): 109.

Taylor, Philip, et al. "Everyday discrimination in the workplace, job satisfaction and psychological wellbeing: age differences and moderating variables." Ageing & Society 33.7 (2013): 1105-1138.

Walpole, Kurt. "The Fair Work Act: Encouraging collective agreement-making but leaving collective bargaining to choice." Labour & Industry: a journal of the social and economic relations of work 25.3 (2015): 205-218.

Worth, Rodney, and Joan Squelch. "Stop the bullying: The anti-bullying provisions in the fair work act and restoring the employment relationship." UNSWLJ 38 (2015): 1015.

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