This is about the skills required in being the successful hospitality manager in the industry of hospitality and tourism. In this industry the main focus is on the customer service which is why it is important the communication skills and the interpersonal skills of the managers are in tune. The article took into account the managers and the employees within the hospitality industry and on what skills they focus on mainly. It has been seen that there are certain levels of competencies that signifies the skills that are mostly being focused by the managers and what are being liked by the employees that attracts them towards the managers. If the employees are taking a liking to the behavior and culture possessed by the manager at workplace, things become easy and they work as a team towards the common goals of the organization.
Running a hotel is not easy; it does come with several responsibilities. If one does possess a professional method, friendly personality and who are capable of thinking on their feet, hospitality manager might be the right place for that individual. In the role of a hotel manager one would be accountable for the day-to-day management of a particular hotel along with its staff. One would have commercial responsibility for the purpose of budgeting along with financial management, organizing along with directing of all the services related to hotel , inclusive of front-house (reception, reservation), operations related to food and beverage and housekeeping.
In the bigger hotels, managers often have specific remit like the services provided to the guests, marketing and accounting along with making up of a general team of management. Whole focusing on the strategic overview along with planning ahead in maximizing the profit, the manager needs to pay bigger attention to the minute details, setting examples for the staff in delivering a service of standard nature along with the presentation that meets the need of the guests and their expectations regarding the same. People management along with business is considered to be equally significant elements.
Certain responsibilities of the hospitality manager varies mainly depending on the sort of hotel and its size but would be taking into account planning and organizing the factor of accommodation and other hotel services. He is also responsible for promoting and marketing of the business, managing the budgets as well as the financial plans along with the controlling expenditure. Managers also need to have analytical skills for evaluating the figure of sales and devising the strategies for marketing and revenue management.
The hospitality manager also helps in recruiting, monitoring and training of the entrants within the hospitality industry along with the existing employees. He is also responsible for carrying out regular inspections of the property along with the services. Hospitality manager even indulges himself in ensuring the observance with the laws of licensing, health and safety along with constitutional regulations.
If one can administer a bigger hotel one may have lesser direct contact with the guests but needs to have regular meetings with the departmental heads in coordinating and monitoring the progression of the strategies of business. In smaller establishments, one would be much more hands-on and are concerned in the regular running of the hotel. This might take into account the reception duties or serving of meals if there is any need. A considerable number of the managers within the hotels are generally self-employed that often results in bigger set of daily responsibilities, inclusive of managing the finances.
If an individual wants to work with a particular segment of a hotel group or hotel like advertising of factor of accounting, one might require an appropriate qualification or accreditation professionally. Some of the programs related to management training are being run by bigger groups of hotels for graduate level entry. It has become possible in entering into hotel management without a degree since the employers have been putting much stress on the related importance. A common customary of education is being expected however one can work his way up to the management through the on-job trainings along with external qualifications.
Moreover, hotel managers need certain skills so that they be successful within the work proceedings of a hotel. Some of the skills that hospitality managers should have are a personality of friendly nature along with an authentic desire in helping and pleasing others. The hospitality managers should have the capability in thinking clearly and making decisions at quick rate. As discussed earlier their skill for logistical planning and numeracy needs to be perfect. Their mentality should always be ‘can do’, a positive vibe that should flow into the whole system. The communication skills and the interpersonal skills of the hospitality manager need to be excellent, mainly for the fact that they have to deal with speakers of the various other languages. The skills of language might be an added advantage, mainly for the hotels that are part of the global chain.
Within this sector employers often search for relevant work understanding, though not all those needs to have been within a hotel, although this can be predominantly cooperative. The hospitality managers get enough opportunities if they are being employed by some bigger hotel groups who are in the habit of operating graduate recruitment programs for the mangers who are old as well as budding, though that is not the only route to the top level management. The training length varies but is usually being kept between one or two years, with the intend of generating the managers for future operations. Graduate programs mainly differ based on the employees, but as the common guide, hotels try and seek in providing the graduates a wider understanding of the operations as much as possible.