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BCO2000 Business Process Modelling

tag 0 Download 9 Pages / 2,101 Words tag 24-09-2021

Question:

Read the provided case study. You will be expected to assist with the planning of this project as a junior business analyst. Your role in this project is to undertake the following tasks:

1. Identify the stakeholders in the project
2. Identify the scope boundaries for the project
3. Identify the process that to be considered for the project
4. Develop a current process model for the payment processing system of the project
5. Changes in business processes and information you feel will improve the payment processing system of the project.
6. Develop a new process model for a re-designing payment processing system of the project. 

Case Study: Reliable Finance Company

Background of the Business

The Reliable Finance Company (RFC) started in a small town in the 1990s, lending money to farmers and businessmen. RFC assumed risks that the commercial banks were unwilling to take and charge slightly higher interest rates.

Now, RFC has 178 branches, from Sydney to Brisbane and from Melbourne to Adelaide. The company is committed to making loans to individuals to assist them in making such purchases as automobiles, appliances, and home improvements.

Bryce Clarkson, grandson of its founder, along with a new management team, manages the company. They have decided on a growth plan that would expand the number of RFC branches to 400 within the next three years and to 1,000 branches within another five-year period after that.

These expansion plans will require an enhanced information system to support transaction processing for loans, payments, and settlements. The President has asked the MIS Department to develop recommendations for the re-design of the existing payment processing system.

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