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BCO2041 Systems Analysis And Design

tag 0 Download 4 Pages / 859 Words tag 16-12-2020
  • Course Code: BCO2041
  • University: Victoria University
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  • Country: Australia

Question:

Unfortunately, despite the owners’ years of experience and expertise, the number of double bookings and other mistakes at YA has been too high. Although the number of bookings is still growing Alice and Paul are worried that the increase in competition might see disgruntled customers go elsewhere. Furthermore, they are not too sure if the growth of their business is on par with what the industry is experiencing in general.The business has grown rapidly over the past years, and the owners want to install a new computer system for managing the booking, staffing and the supply ordering processes. Alice would like the new system to be able to incorporate the following improvements:
 
• Currently sail bookings are made on a pre-printed sheet, cost calculations done by hand and scheduling and staffing availability checked from one master calendar. YA would like to have a computer system to streamline these processes and make checking of details, creating schedules and invoicing much easier.
• At present much information about previous customers and staffing is stored in Alice’s head which is frustrating staff and making the business look unprofessional. They would like to be able to have upto-date details about the yachts, staff and customers.
• The receptionist has raised concerns about the security at the organization with all the backpackers and contracted staff. Although they have passwords for their two computers it is common knowledge that the password is “Alice”.
• They have no idea if the business is growing at the same rate as the industry average. They would therefore like to view market movements in the yachting area and be able to perform ‘what-if’ analysis to help both strategic and operational planning
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