1. How does assigning the Agent to a Job differ from assigning to a Position?
2. How does assigning the Agent to an Organisational Unit differ from assigning to a Position or a Job?
3. How is the Business Workplace different from email?
4. Consider: is it possible to use email with the Business Workplace? What may be some of the issues that arise?
5. Look at some of the other menu options in your user menu. What are they for? How can you monitor a workflow?
6. Try running your workflow and observe the workflow log as it is being executed. (You may need to refresh the log occasionally.)