Implementation Plan For VOIP System At Home-Away-From-Home

The ‘Home-Away-From- Home’ (HAFH Pty Ltd) chain is a large organisation of approximately 3000 employees. They own and operate a large number of boutique hotels, motels and apartments throughout Australia and New Zealand.

HAFH appreciate the recommendations that you made for IT service support in your recent report. It is intended that an integrated IT Service Desk will be implemented as part of the next range of projects to be undertaken

HAFA is suffering from increased competition from other larger hotel chains. In addition they see an opportunity to expand into markets such as conferences and events. As is usual in this type of industry, regular upgrades need to be undertaken to remain competitive. Recent surveys and customer feedback reveals that patrons are critical of many facilities and services at many of their establishments. Moreover, staff morale is low as customers blame them for the poor service and aging facilities.

HAFH have identified a program of projects that address problem areas in the organisation. A substantial number of these have significant IT components. Given your expertise in the implementation of IT systems particularly development, release and deployment, you have been asked to advise on the implementation element of the project.

You are required to provide advice and develop a plan outlining the direction and requirements for the implementation part of the project. You are not required to develop a project schedule or costings for the implementation. That is to be handled by the project manager. If a work breakdown structure helps you identify key areas within the implementation then use it as tool to support your implementation plan, You do not have to produce one. Again, your role is to advise on implementation not as project manager.

Your group is required to develop an implementation plan for a number of systems.

How many systems do we have to select?

There are a large number of systems identified in the projects above. You are to select a small group of related projects and develop one plan. You may want to concentrate on the network, or the programming and deployment of new computer programs. It is up to you.

So what do we need to do?

You are to work though the implementation requirements for the systems you have developed. Using the template, develop a Systems Implementation Plan

How do we know we are on the right track?

Ask yourself the following questions:

• Have I identified all of the elements of the implementation?

• Have we worked out a systematic, logical order for the implementation?

• Does the plan cover all elements of implementation, that is, development and deployment?

• When the system is used for the first time, will it work error free? Have I checked everything, or at least all those things that are critical for a successful implementation?

Organisation Background

The VOIP services transforms the voice of the user into the digital format/signal. This signal travels through the network or internet. In order to implement the VOIP system, a broadband connection is essential. (Laudon and Laudon 2016). The VOIP system is capable of saving capital for the organization as well as increasing convenience of communication. The VOIP system can allow the organization for conducting videoconference calling for Home Away from Home environment. The management can make use of this feature for communicating more pruriently.

This assignment is consisting of information and analysis on the information regarding the VOIP system implementation at Home-Away-From- Home. The assignment provides detailed description of the VOIP system requirements, as per site also along with VOIP system implementation details. The implementation of the VOIP system in Home-Away-From- Home will be done by connecting the telecommunication medium to the core system. This way the data collection and customer relationship management process can be enhanced.

Outline of VOIP system Components and Deliverables:

Detailed Description of the System: The organization be implementing the VOIP system for connecting various parts of the organization. The communication enhancement will be the primary purpose of this system. Encryption security measures will be implemented into the organizational environment so that data transmitted through the system cannot be read by the cyber criminals even if the data is theft (Enck et al. 2014). The system will be connected to the main database of the organization. An instance will be saved for the recording of data transmitted through the VIOP system path. Not all the data will be saved in the database, only the mail and chat related data will be stored. The hardware firewalls will be used within VOIP system for better protection. The intranet communication medium will be established through the LAN or Local Area Network. The VOIP system will connecting the computers of the hotels so that communication among the devices can be done free of cost.

The components of the System: The VOIP system will be consisting of the following components.

• Gateway:Signaling Gateway Controller and Media Gateway are the two components of VOIP system that are considered as the gateway. The Signaling Gateway Controller can be referred to as the “called agent”. It is also equipped with the media gateway control function. It provides support to the signaling system 7 protocol stack as well as capable of generating call detailed records. The media gateway on the other hand is responsible for voice packet transmission through the use of RTP transmission protocol. It is also known for its support to MGCP.
• Server:In terms of using the features like voice mail and video conference (like the case of Home Away from Home), the media server is required. The media server is responsible for call progress tones transmission of and announcements of special service, functionality maintenance of voicemail, voice activated dialing and many more. Next comes the application server which is very important for the organization. The major responsibility of an Application Server is to provide value-added services to the IP network. Global and customer specific services are provisioned here. Call characteristics and session specifications are influenced by the application server.
• Hardware:The firewall will be installed at the core system. Magnetic tapes will be used for storage (Myamoto et al. 2016). The network printers will be used in each of the hotels. The servers will be hardware based. Wires and routers. Analog telephone adaptor or ATA will be used for connecting the standard phone device to the computer device through the internet connection or internal network. The ATA is referred to as the analog to digital converter. The IP phones will be equipped with RJ 45 Ethernet connector instead of RJ 11 phone connector (used in normal telephone devices). The IP phones will be connected directly to the routers of the WIFI System.
• Software:The VOIP system will be using website and application for communicating with the customers. The security applications will be used in the computer systems. The VOIP system will be using various patches for updating the VOIP system capability. Each and every computer in the organization will be installed with windows 10 operating system. The software will be improved for accessing the data store and retrieval. The bugs in the current application will be recognized and removed.
• Network:The intranet and extranet will be used for connecting the hotel appliances and other hotels respectively. The internet will be established through the use of LAN. The WIFI System of the organization will be improved for making the connection among the internal devices better. Most of the cases the wired connection will be used so that data breach can be prevented (Ferro and Silvello 2017). Two different servers will be used for core VOIP system and database so that data theft can be reduced to less than 1%.
• Data:The data is the primary component of the system. The processes of the VOIP system will be done through the gathered data and generated information.

Figure 1: Architecture of Home-Away-From- Home Hotel VOIP System

(Source: Yu, Sun and Han 2015)

Figure 2: Home-Away-From- Home Hotel VOIP System Communication Map

(Source: Deeti, Manne and Vundavalli 2016)

The deliverables: The deliverable of the VOIP system are as following.

• Allowing better communication among the whole organization
• Connecting various departments of the organization
• Upgrading all the computers with Windows  10 operating system
• The WIFI system modification
• Installation of network printers organization wide
• Modifying the data access and retrieval software

Processes of the System: The VOIP system will be carrying out the following processes.

• Authentication of user login
• Collecting data from various input devices throughout the hotels
• Generating the invoices
• Connecting Windows 10 operating systems with the central VOIP system
• Usage of the WIFI systems to connect the internal devices
• Data access to the users

Gathering Requirements: These requirements are two kinds, such as business and VOIP system requirements. The business analyst is responsible for gathering the business related requirements. The system analyst analyses the business requirements and generate the system requirements for VOIP system (Hsiao et al. 2014). The VOIP system requirements are of two types such as functional and non-functional requirements.

Hardware and Software Requirement: The hardware and software requirements of the   VOIP system will be gathered based on the analysis of the designs. Installation of Windows 10 operations system within the computer systems. Installation of data access and retrieval software in the core system.

Information Requirement: The identification of the data and information, based on which the processes of the VOIP system will be done. The customer data, payment data, legal requirements, hotel rooms, staff and many more.

Implementation Scenario

Facilities Requirement: The business analyst, VOIP system analyst, HR manager, coder, tester, database developer, network engineer, website developer, application developer and many more (Coronel and Morris 2016).

Description of Implementation:

The implementation process will be consisting of VOIP system design, intranet connection implementation, communication medium device implementation. In addition to that, the VOIP system implementation will consisting of testing and deployment.

Major tasks of the VOIP system implementation are requirement gathering, designing, development, testing and deploying. Within the implementation phase, the connection of the computers and network printers with the local server with each hotel will be established first. After that, the local server will be connected to the main system server in the head office.

The VOIP system will be implemented for the first time in the Home-Away-From- Home environment. The deployment will be direct deployment. At first, identification of deployment audience is very crucial. After identification of the end users, operation employee and support employee, the responsible person will recognize the suitable deployment strategy (Ku 2014). After the deployment is done, the VOIP system will be tested.

Training Name	Personnel Group
Providing customer detail retrieval	Staff of Home-Away-From- Home
Accessing the reports	Executive Management
Communicating regarding the daily operations	Executive Management
Usage of the website	Customer of Home-Away-From- Home
Usage of the Application	Customer of Home-Away-From- Home
Usage of Windows 10 OS	Staff of Hotel
Usage of network printers	Staff of Hotel

Documentation	Personnel Group
Technical risks	Development team and testing team
Progress Report	Project team members
Risks Reports	Project Manager
Challenges	Project Manager
System Requirements	System Analyst
Business Requirements	Business Analyst
Design specifications	Designers
Computer System Report	Computer Support Expert
Hotel WIFI System Report	Network Administrator

The training and documentation is a very crucial part. These data will be providing broad idea regarding the system specification.

Task Name	Duration	Start	Finish
Home-Away-From- Home System Development	285 days?	Tue 5/2/17	Mon 6/4/18
Planning Phase	39 days	Thu 9/21/17	Tue 11/14/17
Setting Up Project Committee	4 days	Thu 9/21/17	Tue 9/26/17
Setting Up of Goals	5 days	Wed 9/27/17	Tue 10/3/17
Setting Up Strategies	3 days	Wed 10/4/17	Fri 10/6/17
Documentation of project objective and scope	2 days	Mon 10/9/17	Tue 10/10/17
Gathering and Analyzing Stakeholder Requirement	3 days	Wed 10/11/17	Fri 10/13/17
Documentation of Requirement	4 days	Mon 10/16/17	Thu 10/19/17
Project Team Creation	5 days	Fri 10/20/17	Thu 10/26/17
Recognition of Project Deliverable	4 days	Fri 10/27/17	Wed 11/1/17
Recognition and Prioritizing Tasks	3 days	Thu 11/2/17	Mon 11/6/17
Generating Project Charter and Budget	5 days	Tue 11/7/17	Mon 11/13/17
Submission of Project Plan	1 day	Tue 11/14/17	Tue 11/14/17
Design Phase	54 days	Wed 11/15/17	Mon 1/29/18
Design of the Remote Unit Model	3 days	Wed 11/15/17	Fri 11/17/17
Designing Architecture of the Model	7 days	Mon 11/20/17	Tue 11/28/17
Designing the Internal Functions	12 days	Wed 11/29/17	Thu 12/14/17
Designing the Database	10 days	Fri 12/15/17	Thu 12/28/17
Designing the Server	3 days	Fri 12/29/17	Tue 1/2/18
Identification of the System Unit	6 days	Wed 1/3/18	Wed 1/10/18
Analyzing the System Architecture	8 days	Thu 1/11/18	Mon 1/22/18
Generating Design Specification	5 days	Tue 1/23/18	Mon 1/29/18
Implementation Phase	267 days?	Tue 5/2/17	Wed 5/9/18
Coding	37 days	Tue 1/30/18	Wed 3/21/18
Writing Unit Test Regarding Every Single System Unit	12 days	Tue 1/30/18	Wed 2/14/18
Unit Code Testing	15 days	Thu 2/15/18	Wed 3/7/18
Creating Builds	10 days	Thu 3/8/18	Wed 3/21/18
Developing Database	12 days	Thu 3/22/18	Fri 4/6/18
Data Access Software Modification	3 days	Tue 5/2/17	Thu 5/4/17
Implementing Local Server	8 days	Mon 4/9/18	Wed 4/18/18
Implementation of Main Server	1 day?	Thu 4/19/18	Thu 4/19/18
WIFI System Modification	5 days	Mon 4/9/18	Fri 4/13/18
Installing the Windows 10 OS	2 days	Mon 4/16/18	Tue 4/17/18
Installing the Network Printers	2 days	Wed 4/18/18	Thu 4/19/18
Connecting the Computer Systems and Network Printers with WIFI	2 days	Fri 4/20/18	Mon 4/23/18
Application Usability Enhancement	4 days	Tue 4/24/18	Fri 4/27/18
Application Units Integration	4 days	Mon 4/30/18	Thu 5/3/18
Connecting the System with the Database	2 days	Fri 5/4/18	Mon 5/7/18
Connect the System with the Server	2 days	Tue 5/8/18	Wed 5/9/18
Testing Phase	17 days	Thu 5/10/18	Fri 6/1/18
Exploratory Testing	5 days	Thu 5/10/18	Wed 5/16/18
Recognition of Defects	7 days	Thu 5/17/18	Fri 5/25/18
Documentation of the Defect	3 days	Mon 5/28/18	Wed 5/30/18
Sending the Defect Document to the Developers	2 days	Thu 5/31/18	Fri 6/1/18
Deployment	1 day	Mon 6/4/18	Mon 6/4/18
Going Live	1 day	Mon 6/4/18	Mon 6/4/18

The highlighted activities are the main part of the VOIP system development. The whole activity refers to the information system development.

System Analyst: The system analyst will be analyzing the business requirements. Based on the finding, the system analyst will develop the functional and non-functional requirements. The skills of system analyst are such as analytical skills. Toward the start of a task, a frameworks expert needs to comprehend the prerequisites of the customer and concentrate the different routes in which the necessities can be met (Silvius and Schipper 2014). The efficient execution and planning skill refers that a systems analyst is relied upon to have a sharp eye for detail and needs to design the different stages in which the task must be executed. The system analyst must have proper technical knowledge so that the findings can be associated with technical specifications.

Business Analyst: The business analyst will be identifying the business requirements of Home-Away-From- Home. The skills of business analyst are communication skills, problem solving, negotiation skills, critical thinking. As a compelling communicator, association must to ready to encourage work gatherings, ask the correct inquiries, and effectively tune in and take in new data (Too and Weaver 2014). Each task association take a shot at will be, at its center, building up an answer for an issue. A business investigator is the mediator among an assortment of individuals with different sorts of identities: customers, designers, clients, administration, and IT. Business examiners must break down numerous decisions previously driving the group towards an answer.

Database Developer: The database developer will be designing and developing the database of the system. The database developer must have the skills like extremely developed organizational skills, team working, great communication skills, critical problem solving skills, moral strength and many more.

Coder: The coder, programs the system and develops the VOIP system units. The coder must have the skills like coding, system analysis, critical thinking and many more.

System implementation Plan Implementation Requirements

Testing Personnel: The measuring stick for the measure of the capacity of programming testing experts remain his/her experience and preparing in either or every one of the ranges like that of being a client, being developed or testing and so on. Regardless of being our position, our abilities of managing individuals like persuading others, scrutinizing others or accepting feedback, impacting others and making arrangements are vital parts of the part of testing (Silvius and Schipper 2014).

Programming organizations want to have an assortment of identity sorts inside their product testing group. The best mixes might be guaranteed on occasion of enrolling. Regardless of the possibility that that is unrealistic, information of specific examples of conduct can enable us to upgrade the group we are working with.

1) Compare usage endeavors with unique objectives and targets,

2) Determine whether adequate advance is being made toward accomplishing expected outcomes,

3) Determine whether the time plan is watched.

Observing is not an "occasion" that happens toward the finish of an administration cycle, yet rather is a continuous procedure that encourages leaders to better comprehend the adequacy of the activity or framework. A compelling observing and assessment program requires gathering and examining vital information on an intermittent premise all through the administration cycle of an undertaking (Costa et al. 2013). This procedure regularly includes gathering gauge information on existing conditions, providing details regarding progress toward ecological/manageability enhancements, making associations amongst activities and planned results, and rolling out mid-course improvements in program outline.

A successful observing and information administration framework records the execution of all foundations with usage obligations. It gives an arrangement of responsibility to every capable gathering on how well they are accomplishing the objectives and targets built up in the IMS (Angulo et al. 2017). The obligation of proper utilization of the checking framework lies with the dependable people/associations/experts appointed to this action and needs to take after the announcing obligations as illustrated amid the "authoritative setup" stage.

The VOIP system data will be stored in a back-up/restore system.

Database backup:

• On the server that is running SQL Server Management Studio, start up SQL Server Management Studio
• Sign in with a client that approaches the MSCRM_CONFIG and related databases
• Extend the databases  (Muthalagu 2016)
• Right snap and select Tasks - > Backup
• On the screen that shows up, confirm that the chose database is right
• Under goal, it will default to the default reinforcement organizer set amid the introduce of SQL

Restore Database Backup:

• There are numerous approaches to move association's database reinforcement, the most effortless of which is to delineate drives and move the reinforcement starting with one Virtual Machine then onto the next
• Our best practice is to drop the reinforcement in the SQL Backup organizer
• When association have the reinforcement of association's database on association's objective server, startup SQL Server Management Studio (Qiao et al. 2016)
• Right tap on databases and select reestablish database
• Flip the source to gadget and hit the ovals
• This will provoke association to choose association's reinforcement gadget
• The area will default to the Backup area determined amid SQL setup. In the event that this is not where association reserved association's reinforcement, explore to where association put away it and select it

The users will submit reports to the department heads. If any issue occurs then the VOIP system will be analyzed and repaired. If any big issues occurs then the whole VOIP system will be shut down and proper action will be taken (Ram, Corkindale and Wu 2013). The technical head will make a report of the issues faced in post implementation stage. The connection between the network printers and main server is secured. The data access software will be allowing only the authorized users to access the database. This will lead to less data breach. The WIFI system will be efficient to connect the devices even if one router is damaged or disabled.

References:

Angulo, P., Guzman, C.C., Jimenez, G. and Romero, D., 2017. A service-oriented architecture and its ICT-infrastructure to support eco-efficiency performance monitoring in manufacturing enterprises. International Journal of Computer Integrated Manufacturing, 30(1), pp.202-214.

Coronel, C. and Morris, S., 2016. Database systems: design, implementation, & management. Cengage Learning.

Costa, A., Keane, M.M., Torrens, J.I. and Corry, E., 2013. Building operation and energy performance: Monitoring, analysis and optimisation toolkit. Applied Energy, 101, pp.310-316.

Deeti, S., Manne, S. and Vundavalli, V., 2016. Hotel Management System.

Enck, W., Gilbert, P., Han, S., Tendulkar, V., Chun, B.G., Cox, L.P., Jung, J., McDaniel, P. and Sheth, A.N., 2014. TaintDroid: an information-flow tracking VOIP system for realtime privacy monitoring on smartphones. ACM Transactions on Computer Systems (TOCS), 32(2), p.5.

Ferro, N. and Silvello, G., 2017. Toward an anatomy of IR VOIP system component performances. J. Am. Soc. Info. Sci. Technol.(JASIST).

Hsiao, T.Y., Chuang, C.M., Kuo, N.W. and Yu, S.M.F., 2014. Establishing attributes of an environmental management VOIP system for green hotel evaluation. International Journal of Hospitality Management, 36, pp.197-208.

Ku, E.C., 2014. Functional integration and systems implementation of customer relationship management in hotel industry: A multilevel analysis. International Journal of Information Technology & Decision Making, 13(01), pp.175-196.

Laudon, K.C. and Laudon, J.P., 2016. Management information system. Pearson Education India.

Muthalagu, I., 2016. Applying relational database methods to product lifecycle management (PLM) for engineering processes.

Myamoto, D.T., Pidde-Queiroz, G., Gonçalves-de-Andrade, R.M., Pedroso, A., van den Berg, C.W. and Tambourgi, D.V., 2016. Characterization of a Gene Coding for the Complement VOIP system Component FB from Loxosceles laeta Spider Venom Glands. PloS one, 11(1), p.e0146992.

Qiao, S.U.N., Bu-Qiao, D.E.N.G., Lan-Mei, F.U. and Jia-Song, S.U.N., 2016. Adaptive Fault Detection Technology Research Based on Distributed Database Disaster. DEStech Transactions on Computer Science and Engineering, (aice-ncs).

Ram, J., Corkindale, D. and Wu, M.L., 2013. Implementation critical success factors (CSFs) for ERP: Do they contribute to implementation success and post-implementation performance?. International Journal of Production Economics, 144(1), pp.157-174.

Silvius, A.J. and Schipper, R.P., 2014. Sustainability in project management: A literature review and impact analysis. Social Business, 4(1), pp.63-96.

Too, E.G. and Weaver, P., 2014. The management of project management: A conceptual framework for project governance. International Journal of Project Management, 32(8), pp.1382-1394.

Yu, C., Sun, H. and Han, B., 2015. Design and implementation of Chinese high star-level hotel management information system. In 2015 International Conference on Education Technology, Management and Humanities Science (ETMHS 2015). Atlantis Press.