Organisational excellence refers to the ongoing or continuous efforts made by an organisation for establishing an internal framework of processes and standards that are intended for engaging and motivating the employees in order to deliver the products and the services (Araujo & Sampaio, 2014). These products and services have the potential to fulfil the needs and requirements of the customers within the business expectations.
After assessing the questionnaire, I have realised that the hospitality service industry which I considered is getting very positive contribution in terms of stating the organisational goals in clear manner, employee relationship with the supervisor, the prevailing leadership rules and regulations in the organisation as well as the division of the task in between the Labours and the employees. However, there is moderate level of flexibility in the division of labour of the organisation and the level of agreement towards change. With the same, it is also to note that the salaries that the employees receive in this organisation is commensurate with the work that they perform. Something that is very low in the organisation in context to organisational excellence is that this organisation has shortage of mechanisms in order to build itself together. Also, it does not provide for day-care.
“Good is no longer good enough” (Hakkak & Ghodsi, 2015). In order to survive in the current competitive business environment, each and every organisations should excel and to excel, the organisations need to focus on every parts of the company by optimising the effectiveness and use of its resources. The organisation hence need to enhance its organisational excellence by managing and combining the five pillars of organisational excellence- process, project, change, knowledge and resource management.
Araújo, M., & Sampaio, P. (2014). The path to excellence of the Portuguese organisations recognised by the EFQM model. Total Quality Management & Business Excellence, 25(5-6), 427-438.
Hakkak, M., & Ghodsi, M. (2015). Impact of implementing total productive maintenance system on organisational excellence based on EFQM model. International Journal of Business Excellence, 8(2), 197-209.