Analyzing Organizational Leadership Effectiveness: A Case Study Of Waste Management

The Assignment 2 is a continuation from the Assignment 1. The purpose of this assignment (Assignment 2) is to develop learners’ ability to:

1. identify effective leaders and ineffective leaders from their own organisation (or any other organisation of their choice), and provide justifications for the classification made.
2. identify  and analyse the personal characteristics that distinguish effective leaders from ineffective leaders.
3. evaluate the usefulness of the Competency Perspective of Leadership in analysing organisational leadership effectiveness.  

Use your own organisation or an organisation that you are familiar with to complete the tasks in this assignment.  Identify the real organisational leaders that fit your definition of effective leaders and ineffective leaders (as defined from your Assignment 1) to answer the Assignment 2 questions.  The discussion should be clear and of graduate standard.   Use appropriate references to support your viewsand discussion.

1. Identify two (2) effective leaders and two (2) ineffective leaders from your own organisation or any other organisation that you are familiar with. Give justifications why do you classify those leaders as effective or ineffective. There is no need to name the leaders, however their designations and job functions can be discussed.
2. Identify  and analyse the personal characteristics of the two (2) effective leaders and the two (2) ineffective Leaders that you have selected in (1) above, based on the Competency Perspective of Leadership that you have discussed in Assignment 1.  
3. Based on your analysis in (2) above, do you think the Competency Perspective of Leadership is useful for analysing organisational leadership effectiveness? Support your argument with the actual leaders that you have selected in (2) above.

Assignment format:

1. Use double spacing and 12 point of Times New Roman font.
2. The assignment should contain about 5000 words (20 pages).
3. Provide references using the American Psychological Association (APA) format.
4. References should be of current publication.

Notes

• Assignment should be submitted according to the due date.
• You have to submit a softcopy of your assignment online through myINSPIRE and a hard copy to your  facilitator.
• Plagiarism is not acceptable.  If you are not sure what is meant by plagiarism, refer to the various websites which discuss this matter, eg, owl.english,purdue. Edu/handouts.

This very specific study has provided detailed overview about the importance of effective leadership in leading a business organization towards right goal. The primary mission of an efficient business leader is to direct the team towards right path that can ultimately reach the peak of success. The study has provided in-depth knowledge on how Waste Management, Malaysia controls their organizational behaviour and discipline by appointing responsible leaders towards the services. The primary role that a business leader has to play within services includes making good rapport with the employees, directing the team members towards achieving the business goals, maintaining effective communication at the workplace and delivering productive work to meet organizational goals and objectives.

While evaluating data of past five years on the overall business performances of Waste Management it has been observed that the organization is constituted with both two categories of leaders. Both effective and ineffective leaders are associated with the organization that is inseparably related to business profitability and image. By highlighting the features and personal characteristics of effective and ineffective leaders, Waste Management has evaluated different leadership qualities to become successful in the current market scenario.

As per the point of view of Miner (2015), an effective leader is always efficient in motivating the employees towards reaching the business goal. Effective leader always likes to maintain integrity, honesty and trustworthiness. After maintaining an effective communication among the employees, the business experts would be able to deliver the services within stipulated time. Therefore, the role of an efficient business leader is to provide equal respect and dignity to all the team members to become a productive team (Pinder, 2014). This very specific study has focused to make detailed overview about two effective team leaders and two ineffective team leaders.

Waste Management as per their management policy is constituted with five major departments that include operation, supply chain, finance, marketing and human resource. In every single department is endowed with several executives who are working under team leaders (Holsapple, Lee-Post & Pakath, 2014). The leaders of human resource department and finance department are very much effective and efficient in maintaining the entire operation process properly. The team leader of human resource department is always responsible to manage the performance level of employees. This particular team leader is very much competent in measuring the performance level of employees, maintaining recruitment and selection procedure and identifying the under performers to motivate them towards workflow. The business leader of finance department is also very cooperative fulfilled with soft management skills (Jones, Willness & Madey, 2014). Soft management skill implies that leaders are very much cooperative towards employees along with having emotional intelligence.

Leaders do not like to impose their own decision on the employees and do not force them to provide works. The finance leader of Waste management is very much professional who is comfortable with both verbal as well as non-verbal communication (Hakansson, 2014). Effective verbal communication implies the fact that both leader and the employees can make direct communication with each other. On the other hand, leaders are comfortable in maintaining proper non-verbal communications as well. Those employees who are not well accustomed in making effective communication due to language barrier can easily interact with the business experts by making written communication or any other non-verbal method. As an effective leader the finance executive has excellent, time management skill and decision making power. Effective time management skill enables the employees in delivering their services within stipulated deadline (McCleskey, 2014). On the other hand, in order to overcome any kind of organizational barrier the financial leader is efficient enough in taking the right decision. For an example, in any kind of sudden financial crisis faced by the organization, the business leaders had decided to make press conference in order to communicate with the external stakeholders directly. In tis way the business leaders have managed the entire situation with efficiency.

Ineffective leaders are those who do not have sufficient contribution towards the success business. An ineffective leader is not very cooperative who can motivate the employees towards performing good (Turró, Urbano & Peris-Ortiz, 2014). That specific individual is not very fulfilled with effective personal trait. The person may have behavioural issue which can highly de-motivates the employees in providing productive work to the business experts. However, while evaluating the business environment of Waste Management it is observed that the business leader of marketing department and logistic department is not very efficient and effective which creates a negative business environment. Market department primarily has to play major responsibility in creating brand awareness and brand identify. In this kind of situation, the business leaders have to play the most effective roles and responsibilities in introducing their brands in different geographical boundaries.

The leader of marketing department does not make collaborative business decision by involving the existing employees. As a result, decision varies sometimes which ultimately hampers in making effective organizational objectives. The business leader is least interested in making participative form of decision-making. The leaders always intend to impose their own decision on the employees. In this kind of situation, employees working under the team lead do not find any motivation in performing well towards the services (May, Luth & Schwoerer, 2014). In addition, the business lead of Waste Management marketing department is not very competent in handling work pressure. The lead tends to impose overburden of pressure on the employees, which ultimately de-motivates them in providing their best endeavour. Moreover, the supply chain head of Waste Management is also considered as in-effective business lead. The supply chain head is not efficient enough in maintaining an effective balance between demand and supply of the products. The business leads do not make effective communication with the organizational employees (Flores, Antonsen & Ekstedt, 2014). In this kind of situation, the employees get immensely hesitated in sharing their concern facing at the workplace. The employees do not get appropriate behavioural approach from the leaders. As a result, the employees feel extremely de-motivated in performing well towards the services, which ultimately reflects on the organizational productivity.

After evaluating the above mentioned scenario of two effective leaders it can be stated that an effective leader leaves immense contribution towards the business services. The role of an effective leader is to perform well having extraordinary personal traits (Grunig & Hung-Baesecke, 2015). The business leader of finance department is also very cooperative fulfilled with soft management skills. Soft management skill implies that leaders are very much cooperative towards employees along with having emotional intelligence (Rauch & Hulsink, 2015). The finance leader of Waste management is very much professional who is comfortable with both verbal as well as non-verbal communication. Those employees who are not well accustomed in making effective communication due to language barrier can easily interact with the business experts by making written communication or any other non-verbal method. The characteristics of two effective leaders that have been identified in the above mentioned scenario are as follows:

• Effective communication skill:

Two effective leaders of Waste Management have effective communication skill along with having multi-lingual competency. Effective communication skill allows the leaders in maintaining both verbal communication and written communication. By maintaining effective communication with the employees in meeting the leaders create a positive environment at the workplace (DiPaola & Tschannen-Moran, 2014). People who have language barrier can use non-verbal communication method as well. As a result, an efficient leader does not create any major communication barrier among the employees. On the other hand, it has also been observed that written communication is also very important in order to distribute significant information at the workplace. Written communication is effective enough in conveying the messages equally to all the employees (Demirtas, 2015). Employees associated with the workplace can raise their major concern by making effective interpersonal communication with the leaders. Leaders on the other hand prefer to make face-to-face communication in order to resolve issues faced by the employees.

• Emotional intelligence skill:

Emotional intelligence skill is highly significant that every leader should perceive in order to run a team properly. Leaders should have sympathetic approach towards the employees with the help of which employees can show their courageous attitude in performing well. The effective leaders of Waste Management is very much cooperative. They can help the employees in giving health facilities and benefits if any of the employees face health issues at the workplace (Sharma, Mithas & Kankanhalli, 2014). In addition, it has also been observed that the leaders never intend to impose their decision on the employees. Every time the business leaders like to make an effective approach towards employees and describe the entire scenario of work elaborative. As a result, employees also like to show their cooperation towards services.

• Technological skill:

The technological skills of effective leaders described above are very high. Leaders associated with Waste Management are very much competent in operating the advancement of technology. As a result, they can maintain effective database properly which ultimately reflects on the organizational productivity (Brannen, Piekkari & Tietze, 2017). Their advancement of technology ultimately makes the entire business operation systematic and faster. As a result, customers do not have to show their dissatisfaction in receiving effective services.

• Skill in meeting productivity:

In order to meet organizational productivity the business leaders have to focus on both quality and quantity of work (Maitlis & Christianson, 2014). Both the two effective leaders of Waste Management believe that employee motivation is one of the most important ways of rendering organizational productivity. In order to get quality of work the business leaders have rendered incentive schemes for motivating the employees (Glavas & Kelley, 2014). On the other hand, in order to get fast services the business leaders have gained time management skill and decision making competency. As a result, employees also tend to deliver the services within proper stipulated time.  

In order to give in-depth characteristics on in-effective leaders it can be stated that The business leader is least interested in making participative form of decision-making. The leaders always intend to impose their own decision on the employees. The lead tends to impose overburden of pressure on the employees, which ultimately de-motivates them in providing their best endeavour (Sciascia, Mazzola & Kellermanns, 2014). The employees do not get appropriate behavioural approach from the leaders. As a result, the employees feel extremely de-motivated in performing well towards the services, which ultimately reflects on the organizational productivity. The business leads do not make effective communication with the organizational employees.

• Lack of communication skill:

By maintaining effective communication with the employees the leaders create a positive environment at the workplace. However, it is observed that the in-effective leaders of Waste management lack proper communication skill (Al-Debei, Akroush & Ashouri, 2015).  As a result, employees having communication barrier face challenges in sharing their views and thoughts (Pfeffer, 2014). People who have language barrier cannot use non-verbal communication method as well. As a result, the entire team performances become very much poor and unproductive.   

• Lack of effective technological competency:

It is undeniable that advancement of technology ultimately makes the entire business operation systematic and faster. As a result, customers do not have to show their dissatisfaction in receiving effective services. In this very specific business scenario, technological skill of the leaders are very poor (Riggio, 2017). Leaders of supply chain department and marketing department are not very advanced in operating new technologies. In this kind of situation, the people have to face challenges in receiving effective customers’ services (Palanski, Avey & Jiraporn, 2014). Due to this reason of technological incompetency, customers have to face challenges in receiving services within proper time. As a result, both the service providers and the service users get equally affected.

• Lack of contribution towards the team members:

Ineffective leaders do not have enough contribution towards the team members. Ineffective business lead of Waste Management marketing department is not very competent in handling work pressure (Wang et al., 2016). The lead tends to impose overburden of pressure on the employees, which ultimately de-motivates them in providing their best endeavour (Podsakoff et al., 2014). Moreover, the supply chain head of Waste Management is also considered as in-effective business lead. The supply chain head is not efficient enough in maintaining an effective balance between demand and supply of the products. As a result, organization fails to reach the peak of success and productivity at the end.

Competency perspective of leadership leads the management towards selecting the best candidate who is both productive and sympathetic towards organization. In order to maintain organizational sustainability the business experts have to focus on the performance level of the employees (Trevino & Nelson, 2016). Effective performance of employees is highly important based on which the profit level of the organization is highly dependent. After evaluating numerous points of views of scholars it is observed that both the two effective leaders of Waste Management believe that employee motivation is one of the most important ways of rendering organizational productivity. In order to get quality of work the business leaders have rendered incentive schemes for motivating the employees. The leaders always intend to impose their own decision on the employees (Brettel, Chomik & Flatten, 2015). The employees do not get appropriate behavioural approach from the leaders. As a result, the employees feel extremely de-motivated in performing well towards the services, which ultimately reflects on the organizational productivity. The lead tends to impose overburden of pressure on the employees, which ultimately de-motivates them in providing their best endeavour. The employees do not get appropriate behavioural approach from the leaders.

The primary purpose of competency perspective leadership is to identify the efficient employees who are capable enough in providing the best performances towards services. A business leader always searches for effective performances, which can ultimately meet organizational objectives. It has been however observed that large number of employees is there who are not productive enough in meeting the organizational goals. With the help of competency perspective leadership, the business leaders identify and segregate the employees as per their competency level. On the other hand, it has also been observed that large number of employees is there who provide effective performances being active in a team (Demirtas, 2015). Competency perspective leadership enables the employees in identifying those employees who can become efficient support for the organization. The leaders provide immense cooperation and support towards the employees so that they t get motivated in performing well. Most of the business leaders like to initiate effective rewards and recognition policy with the help of which employees tend to show their courageous attitude in providing their best efforts towards the services.

At the same time, competency perspective leadership enables the business leaders in identifying those employees who are underperforming at the current business operation. After identifying the low performers, the leaders intend to take effective session or face to face conversation. As a result, those employees can get the scope to share their views and thoughts what issues they are facing currently in order to perform well. After collecting effective data and information the business leaders tend to provide effective solution to those de-motivated people. Automatically, this employee tries to improve their performance level, which can ultimately render organizational success. The primary purpose of competency form of leadership is to direct the team towards reaching the proper goal. For that reason the business leaders have to achieve competency perspective leadership style.

This very specific study has focused to make detailed overview about two effective team leaders and two ineffective team leaders. The primary role that a business leader has to play within services includes making good rapport with the employees, directing the team members towards achieving the business goals, maintaining effective communication at the workplace and delivering productive work to meet organizational goals and objectives. This particular team leader is very much competent in measuring the performance level of employees, maintaining recruitment and selection procedure and identifying the under performers to motivate them towards workflow. On the other hand, leaders are comfortable in maintaining proper non-verbal communications as well. Those employees who are not well accustomed in making effective communication due to language barrier can easily interact with the business experts by making written communication or any other non-verbal method. However, while evaluating the business environment of Waste Management it is observed that the business leader of marketing department and logistic department is not very efficient and effective which creates a negative business environment.

The finance leader of Waste management is very much professional who is comfortable with both verbal as well as non-verbal communication. Those employees who are not well accustomed in making effective communication due to language barrier can easily interact with the business experts by making written communication or any other non-verbal method. People who have language barrier can use non-verbal communication method as well. As a result, an efficient leader does not create any major communication barrier among the employees. The technological skills of effective leaders described above are very high. Leaders associated with Waste Management are very much competent in operating the advancement of technology. It is observed that the in-effective leaders of Waste management lack proper communication skill.  As a result, employees having communication barrier face challenges in sharing their views and thoughts. The study has concluded by emphasizing the fact that large number of employees is there who are not productive enough in meeting the organizational goals. With the help of competency perspective leadership, the business leaders identify and segregate the employees as per their competency level. On the other hand, it has also been observed that large number of employees is there who provide effective performances being active in a team.

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