BSB42415 Certificate IV In Marketing And Communication

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03-01-2020

Question:

1. Draw a diagram to represent the Lewis model of cultural types and explain that diagram in relation with ABC Corporation work culture.

2. How can you consult and review tools to keep track of your workforce and their networking opportunities?

3. List the relevant workplace documents, documentation process and resources?

4. How can you identify conflict in the workplace? Do you have any processes at work to help you manage this conflict? (if not explain what processes could be introduced)

5. What is a milestone and what are the responsibilities surrounding different milestones?

6. How can you build an environment of trust with a team to keep the team work well together and achieving team goals?

7. How can you assess group behaviour and use strategies to guide the team?

8. Why is it important to resolve issues brought to your team?

9. How can you come to group agreements in the team?

10. How can the team understand their roles and have support to reach their goals?

11. Why is it important all members of the team help with decision making and taking responsibility for their role?

12. How can poor performance be addressed in the group and manage according to the organisation’s policies and procedures?

13. Why is important to be a role model for the team?

14. How can the stakeholders be communicated with?

15. How can you act as the first port of call to pass information between the team and management and vice versa?

16. Why is it important that problems raised by stakeholders are investigated?

17. To keep your organization up to date, how do you utilise networking benefits?

18. Participate in a short role play with your colleagues/trainer to demonstrate your knowledge and skills about your findings.

Answer:

Major issue that may arise is being overwhelmed with workload. To solve this, book an appointment with the higher manager and discuss the issue, explain how the increase has come about because some managers may not be in a position to contemplate the issue you might be raising. Another issue is a continued conflict with a coworker. To handle this, talk to your inner self that you don’t have to always win any conversation with your colleague (Green, 2018)

Remedial action;

Issue level	Area	Finings	Remedial action	Timeframe
Critical	Leadership	Workers not taking orders from the supervisors	Employees to respect supervisors	1 month
Time	Working hours	Time management	Workers to be punctual	1 week
Concern	Payment	Employees not receiving dues	The management should ensure employees are paid on time	1 month

Prioritizing is a great virtue in maintaining networking relationships. Keep in touch with those who are in your network through calls, sending emails and even inviting them for coffee. Social media could sometime be dangerous, be very strategic when networking on social media.

The four leadership skills are; communication skills whereby every leader should be in a position to communicate well, strong interpersonal skills, have problem-solving skills, and have delegation skills to be able to assign duties to workers.

Be honest with all your employees, treat people with respect and empathy, Stick to the organizational hieroglyphics and standards, Involve all the employees in achieving the goals set by the organization, and Make decisions that can benefit every employee.

Eisenhower’s urgent vs important principle is a tool that helps you decide on matters that need urgency and are important to the organization. This helps not to concentrate on tasks that are not urgent and have no importance to the organization and can either be deleted if need be (Knight, 2016). This tool help prioritize tasks that are urgent, you can be able to focus on important long-term goals to be achieved within the organization

Use a language that is clear to everyone not just a corporate language that only a few can comprehend. Confidentiality must be guaranteed, use anonymous so that the identity of the participants is not revealed.

Recruit a person who is fit to carry out certain tasks (Nazir, 2014). Recruitment process should be fair to all without any form of discrimination. Employers should toss far and wide to attract many applicants, consider the innate requirements of the position being advertised, and encourage people with disability to apply

The capital is constant, as more labor increases productivity also increases causing the graph to shift from N1Q1 to N2Q2. The payment in the subsistence sector rise, this leads to the rise in wages in the capitalist sector.

Get rid of people who are motivational killers. Motivate employees, this would make employees work even harder since they are appreciated and rewarded for their work (Michael Page team 2015). There is a method called gamification whereby employees are motivated through being ranked, and given budges (Patrick, 2010). The managers should embrace advanced technology, its key to productivity.

Workplace documents include regulations, emails, and websites. Documentation process helps you to comprehend and identify the condition of a process and if it needs improvement how to go about it. Ensure that the digitization program is documented; the resources involved are basically technology.

When individuals are having different objectives, the organization is experiencing unhealthy level of competition, an organization can experience conflicts between employees if their roles are not defined, and a breakdown in communication can result to a conflict. The manager should ensure the roles of employees are defined and each employee knows their role.

Milestone is a signpost in the project that denotes the way you have to go to accomplish that project. It ensures you maintain the path you are on until the goal is achieved. The responsibility of a milestone is not only to show progress but also communicates what is happening with your project.

Let employees know you trust your colleagues, boss, and the team. Communication should be done openly without hiding information from employees; open communication is a great factor in building trust. Employees are encouraged to know each other at personal levels and treat each other as important persons.

Conduct an identification process and know what might be affecting your team. If there is a problem it should be addressed quickly. Build communication with the team, changes and news should be communicated to the team immediately they arise.

It's important to solve them since the issue might result in the organization not achieving the set goals. Solving these issues proves to the team that you care about them. The role of the manager is to ensure the team is running well.

In most organizations having a group come to an agreement is not easy. Every individual is given a chance to air their views concerning a particular issue, the manager or team leader is given a chance to analyze the views and come up with the final decision.

clear objectives for the team, there has to be appropriate leadership, the manager should look for a way to sustain the members in a team, there has to be a commitment to the team by members, and members have to form a supportive team

Members might be having some information that can help the development of the organization. It is important for members to be part of the decision making so that they are not forced into doing what they are not aware of. It is important for the team members to take responsibilities in their role to ensure the goals of the organization are met.

The management team should not wait until the problem affects the organization (Tidey, n.d). Be honest and tell the individual the reality, this is an issue that can cost the whole organization. After the tough conversation with the employee, use a follow through tool as it helps monitor the employee. Without follow up, the same thing might happen again

A positive leader who behaves in a good way impacts good behaviors in members and thus they can behave in a positive way. The employee's morale can be lowered or boosted by the actions of their leader (Moses, 2018). Better communication by the employers is another key thing employee’s look at.

Single out key stakeholders, give an outline of what you are going to talk about, ask the stakeholders about the method of communication they are comfortable with and give updates persistently. It is important to know your audience, also give stakeholders a chance to air their views

Ensure there is regular communication in status reports, invite the management in one of your team's meetings and raise the view concerning the development of the organization's objectives. Ensure open door communication where everyone has a chance to participate.

The aim of addressing issues raised by stakeholders is to earn a profit. Another reason is to get support from the community as a whole (Kokemuller, 2018). All issues raised by stakeholders should be put into consideration as this helps the organization build a positive work culture.

Strengthening of relationships as the main operational technique in networking is sharing. You can develop new ideas that you may not have thought of (Michael Page team 2015). Your profile can be raised by interacting with high profile individuals. Access to opportunities, through expansion of contacts can open doors for better opportunities for your business and personal growth as well.

References

Green, A. (2018). 7 COMMON WORKPLACE PROBLEMS AND HOW TO DEAL WITH THEM. Retrieved from https://www.hermoney.com/earn/work-life-balance/common-workplace-issues/

Knight, R. (2016). How to Maintain Your Professional Network over the Years. Retrieved from https://hbr.org/2016/09/how-to-maintain-your-professional-network-over-the-years

Kokemuller, N. (2018). Why Is It Important to Communicate With & Address the Issues Raised by Stakeholders? Retrieved from https://smallbusiness.chron.com/important-communicate-address-issues-raised-stakeholders-76676.html

Michael Page team. (2015). Top 10 benefits of networking. Retrieved from https://www.michaelpage.com.au/advice/career-advice/career-progression/benefits-networking

Moses, D. (2018). Why is it important to have good leaders/role models? RETRIEVED FROM https://www.quora.com/Why-is-it-important-to-have-good-leaders-role-models

Nazir, B. (2014). Build an effective Team to achieve your goals and objectives. Retrieved from https://www.linkedin.com/pulse/20141014050236-138725871-built-a-team-to-achieve-your-goals-and-objectives

Patrick, H. A. (2010). Organization culture and its impact on diversity openness in the information technology organizational context. Dimensions, 1(1), 67-72.

Tidey, S. (n.d). 5 strategies to manage poor performance at work. Retrieved from https://www.worklogic.com.au/workplace-hr-consulting/5-strategies-successfully-address-poor-performance-work/

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