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BSB50615 Human Resource Management

tag 0 Download 11 Pages / 2,662 Words tag 30-06-2021


Task 1 - Knowledge

  1. Why should HR Professionals consult line and senior managers about human resources needs in their areas? Provide at least five reasons.
  2. What are the ten HR services that might need to be delivered in accordance with a service agreement or plan?
  3. What skills, knowledge, experience, qualifications, and abilities might be appropriate providers of one HR service (e.g. EAP Services) need to have? 
  4. What is a ROI? Why can calculating ROI be difficult when it comes to the provision of HR services? Why is it important to make an effort to calculate ROI in relation to HR services?
  5. Explain the difference between quantitative and qualitative information that might be gathered to evaluate the organization’s human resource service delivery. 
  6. Identify the key provisions of legal and compliance requirements that apply to managing human resources?
  7. Briefly explain how human resource strategies and planning processes link to business and operational plans.
  8. Briefly describe performance and contract management.
  9. Briefly describe how feedback is used to modify the delivery of human resources. 

Task 2 – Knowledge 

1. In one sentence explain what each of the following is:
a) Self-study
b) On-site training
c) Off-site training
d) One-on-one training
e) Mentoring
f) Action learning sets
g) Job rotation
h) Job shadowing
2. For each value listed, describe three of the behaviors you could display to ensure you reflect the organizational values.
a) Value: Trustworthiness
i. Behaviors might include:
b) Value: Justice and Fairness
i. Behaviors might include:
c) Value: Respect
i. Behaviors might include:
3. You are the HR Manager of an organization that uses an external agency to delivery training modules to employees.

You are concerned that the agency is underperforming. They are not complying with the service agreement governing the delivery of HR Services. You decide to take remedial action.

What action might you take? Provide at least five examples.

4. You are a HR Manager of a large organization. Your department provides HR services to internal and external clients. You have decided to survey the department’s clients to determine their satisfaction levels of the services being provided to them.

Undertake your own research to locate information about:

a) Client satisfaction surveys
b)Service usage surveys
c) One other type of survey which should be used.

Describe each type of survey in one or two sentences. Provide two examples of questions used in each type of survey.

5. Explain each of these analytical methods in one paragraph:
a) The audit method
b)The analytical method
c) The budget method
d) The ratio method
e) The balanced scorecard 

Task 3A - Application

3. You are the new office manager of an accounting firm. The firm operates in your state/ — territory. It is owned by 10 partners. They employ 45 accountants. Another 65 employees are employed to undertake administrative tasks. 

The accounting firm retains an external provider to provide HR services. The contract is due to expire. 

You have been asked to undertake a review of HR services to determine whether it would be m appropriate to: a. Continue utilising the services of the external provider. b. Employ a manager and four people with HR expertise to provide HR services internally. c. Retrain six current administrative employees without HR expertise to provide HR services internally under the supervision of a partner of the accounting firm with an interest in HR. 

Prepare a detailed checklist of legal requirements that HR providers would need to take into account when providing HR services. The checklist should provide details of the actual obligations and details of specific Commonwealth and state/ territory legislation. There is no need to complete the checklist. 

Task 3B - Application

In what way did Bowen breach confidentiality that is required when dealing with all HR information? What would Bowen do differently? 

Task 4 – Summative

  1. Identify 5 key pieces of legislation that apply to managing human resources. Provide 5 examples of what the key provisions of industrial legislation relate to.
  2. Summarize the seven elements that are found in a well-written code of conduct.
  3. Explain how human resource strategies and planning services relate to operational plans, particularly in relation to labor requirements. 
  4. Describe the problems with performance that might be identified when managing contracts. Identify two possible root causes of performance problems. 
  5. Explain how feedback can be used to modify the delivery of human resource se4rvices. Provide at least 10 examples.

Task 5 – Summative Project

You are a HR manager for a bank. You have been asked to manage the development and delivery of HR services in one area. Complete the tasks using information gathered from your own research and knowledge you have obtained during your study.

Outline your ideas in a report to submit to your trainer/assessor via a negotiated method.

  1. Choose either the delivery of HR client services or recruitment services. Provide a description of your chosen service area, including a list of services which can be delivered in that area and the aims or purpose of your chosen service area.
  2. Explain how the bank’s strategic and operational plans would be used to develop and manage human resource services.
  3. Explain how what is happening in the external business environment might affect the development and management of human resource services.
  4. Explain how you would manage diversity.
  5. Develop a client needs assessment form which could be distributed to line managers to identify their needs in your chosen HR service area.
  6. Describe the requirements of legislation which applies in your chosen area and explain how you can ensure those requirements are met.
  7. Develop an action plan/strategic plan that could be used to implement HR services in your chosen area.
  8. Describe the ethical obligations relating to your chosen service area which HR Managers should observe.
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Total 11 pages

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