Group performance is affected by multiple factors including the leadership of a group, external conditions, group size, group composition, group norms, and group status. Failure to consider the elements during the in the course of operation of a group can significantly hamper the operations of a group. This report documents the resolution of group performance issues for Apparel Brands Pty Ltd.
- Describe how you maintained an open communication process between stakeholders (manager, team).
I maintained a positive communication by ensuring that each partly clearly understood what the group deliberations were all about and why they were necessary. Open communication means that all parties can actively part in the discussion expressing their ideas freely. Secondly, maintaining positivity in communication was also used. Positivity was used to enhance participation and improve rapport between the manager and the team. I also ensured that both the team and the manager were committed to open communication to prevent any challenges associated with its implementation. Thirdly, diversity within the stakeholders was also considered. Stakeholders receive information differently, in such diverse settings, how individuals communicate or receive information is affected by their cultural values and individual attitudes.Consideration of diversity issues was therefore ensured that there was open communication. Finally, clarity and conciseness in the communication promoted open communication between stakeholders.
- Describe how you were able to initiate and maintain this communication process so that input from outside the team could contribute to team performance.
I was able to initiate and maintain this communication process by putting in place some considerations. The first step was an acknowledgment that there was a performance issue within the group that needed to be addressed. Secondly, informing the group that there was a need for advice from a third party to be effectively resolved was also important for the maintenance of the communication process. Acknowledging the existence of a problem prompted the action of consulting the manager for advice purposes. By keeping the team updated, I ensured that the communication process was maintained . By not keeping them in the dark the group members feel to be part of the process and are more likely to accept any corrective actions agreed upon. This was also meant to minimize any unnecessary barriers to the resolution of the group performance issues. Finally, welcoming feedback was also used to maintain the communication process. By welcoming feedback from team members, I was able to ensure that all aspects of the communication were taken into consideration. It also demonstrated that everybody's opinion was valued which promoted better ideas and enhancing the group member’s ability to contribute and offer positive criticism.Being open, concise and straightforward with the manager also facilitated the maintenance of the communication process.
Describe your evaluation of team performance and rationale behind corrective actions in order to provide evidence of your knowledge of
The performance of the team was not at par with the expected performance. It was below the expected performance standards. Corrective actions were, therefore necessary to ensure that the group performance did not deteriorate further .secondly, corrective actions were also necessary to ensure that the group recorded the expected performance to avoid any negative impact on the organization. It was also necessary to ensure that the group members display expected behavior patterns for building rapport within the group. Cohesiveness within a group promotes better performance. Evaluation of team performance was also necessary for ensuring that the appropriate training, mentoring and coaching programs were rolled out to improve individual performances of the group members. Resolution techniques include identification of the behaviors necessary for the poor performance within the group, confronting poor performing members of the group and redirecting their behavior to improve performance. The confrontation should, however, be done privately, without anger and should be clear and concise.
- Describe corrective actions you have actually taken to ensure team goal/s are achieved.
Some of the corrective actions taken include improving group leadership skills and improving communication. With effective communication and leadership, it is much easier to achieve group goals . I have also taken into account personalized feedback for all employees to enhance performance at the individual level which is important for effective performance at the group level . Additionally, training aimed at improving the performance of the group members has also been used.
In conclusion, effective resolution of group performance problems calls for collaboration with a party outside the group such as the manager. In keeping up with an open communication policy, I ensured that all stakeholders were informed about the necessity of the collaboration. I was also able to initiate and maintain communication by informing the stakeholders about the existence of a problem that needed to be resolved and involving them throughout the process.
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