BSB51918 : Diploma Of Leadership And Management

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23-11-2020

Course Code: BSB51918
University: TAFE Queensland

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Country: Australia

Question:

1). Explain each of the five (5) steps in the diagram of the risk management process.

2). Describe each of the following control measures, including an example for each

3). What are some of the methods or communication channels to inform supervisor, higher authority or employer, of a severe breach of Work Health and Safety (WHS) laws / rules at your workplace or any workplace?

4). Explain why ‘Emergency procedures’ are significant to organisations.

Context: Assume you are a restaurant manager and you have to decide on some emergency procedures for the restaurant. List any five (5) emergency procedures necessary for a restaurant.

5).You work as a service manager for big telecom organisation with offices in metro and regional areas. Your boss has identified the following emergency situations as potential threats to your organisation:

6). You work as a service manager for big telecom organisation with offices in metro and regional areas. List what would you do to implement Work Health and Safety (WHS) procedures in your workplace according to Government Law and legislation.

7). Mini Scenario: You work in a busy restaurant as the shift manager. A customer has spilled a drink on the floor of your store, what do you do?

8). Mini Case scenario: You work in a fashion retail store in CBD. An emergency situation has occurred (a customer just collapsed). Which person at your workplace will you seek help from and how?

9). Mini Case scenario: You are being appointed as the site manager for a housing construction for a customer. Describe the reasons for implementing the use of protective clothing (e.g. hard hat, chef uniform or hearing protection) and use an example to explain importance.

10). Assume you are the campus manager of this college. You need to form a Work Health and Safety (WHS) committee. How would you form this committee?

Answer:

1).

Risk is defined as the uncertain and sudden event occurring to any organization has the capability to the affect that organization positively or negatively as well as can hamper the individual goal of people working in that organization (Loan 2012). In this diagram, there are five steps of risk management that has been described. These steps include establishing the context of risk, identifying risks, analyzing and evaluating risks, treating risks and finally monitoring and reviewing risks. While risk management all the organization follows these five steps (Nabi, Al-Ghmlas and Alghathbar 2012).

Establishment of context of risk is the scope for the risk management and it is the criteria against which the organization assesses the risk. There are two type of risk that can affect the organization such as internal risk and external risk. Establishment of context hence can be external and internal and the organization working in these two contexts need to comply with both of them for better performance (Loan 2012). The external context is related to the business, social, legislative competitive and cultural environment such as strength weakness opportunities and threats as well as relationship with external stakeholders. On the other hand, internal context is within the organization such as risk tolerance ability, compliance or change related obligations, capability of system, process and human resources (Nabi, Al-Ghmlas and Alghathbar 2012).

The second step is identification of the risk in which the employees and leadership are responsible to identify the risk that can affect the workers and process. This risk can be physical, mental, chemical, biological and environmental that can affect the employees and the process. Hence, identification is important (Nabi, Al-Ghmlas and Alghathbar 2012). The third step is the analysis of risk, in which the consequences and the chance of occurrence is analyzed. Using the employees are responsible to create an understanding regarding the risk and its potential to affect the organizational goals. Besides analyzing, evaluation is also a part of this stage and using this the risk is classified under ranking depending on the magnitude of the risk. Further it is the duty of the leadership to assess the effectiveness of the risk and provide permission to issue warrant against the risk for accurate treatment (Lavastre, Gunasekaran and Spalanzani 2012).

The fourth step is to treat the risk and in this the highest ranked risk of the organization is treated by a pre-planned intervention. This intervention is not expected to diminish the risk, but reduce the effectiveness to acceptable level. Risk mitigation strategies, preventive plans and contingency plans can be implemented in this step for reduction of the risk impact on the organization and employees (Haimes 2015). The final step of monitoring and reviewing is the step in which, the management or leadership assesses the risk, used intervention and impact of less magnitude risk on the organization. Risk management is a continuous process and each step is reversible to another. Hence, this process is carried out in continuous manner, so that each upcoming risk can be managed and addressed (Pritchard and PMP 2014).

2). Elimination- it is most effective and primary control measure for hazard control at its source is elimination of that source of hazard. The elimination of hazard at the developmental stage helps to manage the process and workplace health and safety of employees working in that. Hence, it is important to assess and control hazards in the development stage. For example: prior to buying any machine, the leadership should consider safety of the machine instead of the cost. Hence, presence of proper safety guards should be focused instead of the amount of productivity.

Substitution In the process of hazard control, substitution should be the second most important aspect and in this, replacement of the most hazardous material or process is done with less or no hazard containing process or matter. For example, many organizations replace the lead based paint and implements titanium paints. It should be noticed that the new product replacing the hazardous material should not be another hazard (Taché and Carpentier 2014).

Isolation In this hazard control process, the hazardous process or material present in the workplace is isolated from other employees. Foer this aspect, the organization can create barriers and making sections indicating towards the hazardous matter. For example, if the risk is excessive noise producing machinery, then the machine is isolated in a chamber so that the risk can be minimized to lower level (Lees 2012).

Engineering based control does not replaces or isolated the risk associated process or machinery, but creates safety equipment’s using which the risk can be nullified. For example, if any organization, washing glass wares is the risk of hazard as it can break and harm the employee washing it, this approach focuses on creating an automatic washing system so that risk can be eliminated (Taché and Carpentier 2014).

The administration based control approach works best when used in combination with one of the abovementioned hazard control aspects. This is controlled by the administration of the organization and requires implementation of the abovementioned control measures to control the hazard. For example, if the organization requires to eliminate the risk related to glassware washing, then it will provide training to its staffs so that they can wash glassware using automatic wash machine (Lees 2012).

3). There are primarily two ways or methods using which any breaching of workplace health and safety policy is communicated to the supervisor or leader of the organization. These steps are informing the supervisor and the entire staff by reporting the incident in public portal, and secondly writing an application to the supervisor by addressing the entire hazardous incidence.

In case the breaching report is posted on the portal, the steps which will be followed with the help of supervisor are generation of hazard event notification, why the hazard is not accepted and the reason for it, further verification, notification and corrective action are done. On the other hand, if the supervisors are notified with application, then with identification and notification, direct corrective actions are taken.

4). Explanation:

Each organization in current WHS context, trains their employees with emergency protocol against those emergency situations that can impact the organization severely. There are several emergency situations such as poisoning, fire, electrocution, injuries, explosion, radioactivity and chemical spills against which maximum organization arranges training or drill sessions so that employees can be trained for any adverse situation (Combes et al. 2014). If I had to apply five emergency procedures within my restaurant, I would be against fire, physical injuries from cutting, boiling, frying or other procedures, electrocution because of higher amount of electric flow for decoration and lightening purpose, food poisoning and explosion. Emergency procedure against explosion will be included as food preparation involves materials that in contact with fire can produce explosion and hamper consumers as well as staff within the restaurant (Roberts and Hedges 2013).

Emergency Procedures for a restaurant:

A) Fire control

B) Physical injuries from cutting

C) Electrocution because of higher amount of electric flow for decoration and lightening

D) Food poisoning and

E) Explosion

5).

serious injury
office fire
bushfire
hazardous substance/chemical spill
bomb threat
armed hold-up, or disturbed intruders/client
loss of services (phones, electricity, water)
traffic/car accident

Pick any one of the events above and, following the WHS code of practice then write a procedure (with at least 8 steps) for workers to follow should the event occur.

While working in a telecom office, if any office fire situation arises in front of the employees then they should follow these eight steps and evaluate the building as soon as possible to limit the damage.

Firstly, the employees need to remain calm and composed and do not panic after discovering the fire.
They should stall their work and in a cue should head towards nearest fire escape route and should never use elevator.
They should follow the instruction of fire warden and follow them without turning back. Further they should never open any door having warm handles and body as chances of fire behind that is higher.
While escape, if smoke is encountered, then the employees should crawl and move ahead.
All the windows and doors should be closed as fresh air increases the risk of fire spread.
The staff should assemble at the assemble point and call the fire brigade regarding the fire.
If anyone having fire injury, they it is the responsibility of the staff to provide them first aid and admit them in hospital.
Employees should never cancel the fire alarm as that can alert the entire society regarding the fire outbreak (Beyler 2016).

6). Workplace Health and Safety (WHS) is a federal body that helps to develop different laws and policies so that employee’s health and safety while working in an organization can be maintained. However, there are few differences between the acts, laws and regulations created by the WHS to protect the health and safety rights of employees at workplace. Where acts provide a general overview related to the method of the process and the safety process that the organization should implement, the regulations are standards that the organization must meet for certain hazards and risks. Therefore, for a telecom company in a metro city, the implementation of WHS policy will be done using three steps such as risk assessment, intervention implementation and reviewing the process. The employees will be ask to address the risks present in their working process or environment and then will implement strategies to reduce or eliminate the risk using WHS regulations. This step will be chosen for risk management as without that assessment and implementation of intervention become tough (Ismail, Doostdar and Harun 2012).

7). While working in a busy restaurant, if any customer spills drink on the floor, my primary duty will be alerting customers and employees present in the restaurant related to the drink spill. This is because it is a possible source of physical hazard and can affect the individual tremendously. For this purpose, I will indicate the place with some alerting mark, and then will call upon the supporting staff to clean the area. Further, during this process, I will keep observing the place so that I can alert the new customers who are unaware of the spillage from the possible hazardous situation (Ismail, Doostdar and Harun 2012).

8). While working in the CBD of a fashion retail store, If I witness that a customer collapsing, I will first seek help from the supervisor as in the WHS process, it has been mentioned that the supervisors are trained with basic first aid techniques so that while any crucial medical condition they can implement their knowledge to control the situation. Further, they are also aware of the local hospitals and healthcare professionals and through them it will be easier to call upon fast and effective healthcare professionals so that patient assessment and medication can be initiated without any effective delay.

9). While working in a construction site, it is mandatory for all the workers, officials and managers to wear personal protective equipment. This is an important aspect while working in a construction site as there are numerous processes that can lead to hazardous situation such as face or eye injury, head injury from heavy blocks, respiratory infection due to aerosol and dust, hand and skin injury, heat shock and so on (Barro-Torres et al. 2012). Therefore personal protective equipment should be worn by the officials and workers in the construction site. For this purpose, hard hats are worn to protect against head injury, safety goggles and full face shields are used to protect face and eye injury, respirators to protect from fumes, paint spray and dust (Zheng et al. 2012). Further, for heat shock protection, the PPE worn by the workers should be able to withstand the heat and cold shock so that while working in the constructions site, they can be protected against fire and heat. Hearing related protection should also be maintained because more than 30% cases or hearing loss in workers occurs in construction sites only. Therefore, the equipment producing maximum noise should be isolated. Hence, the abovementioned reasons are responsible for wearing PPEs at construction site for worker health and safety (Ismail, Doostdar and Harun 2012).

10). Workplace health and safety committee is a body that permits the organizations to work with the workers and their supervisors in the field of workplace health and safety. It should be noted, that prior to creating a health and safety committee, the organization should ask employees to select a health and safety representative so that their rights can be protected (Salim, Salleh and Zawawi 2016). However, if they refuse to do so, they must form a committee. The primary function of health and safety committee is to facilitate and instigate measures so that employees can ask and demand for health and safety policies within organizations. Hence, while creating safety committee with five or more members of the workplace will be chosen. There workers should have detailed idea of the practice and processes of the workplace as they should be aware of the safety issues of each process to take risk management interventions (Rotich and Kwasira 2015).

List five (5) responsibilities of your Work Health and Safety (WHS) committee.

There are numerous roles and responsibilities, the WHS committee possess while working in an organization. These are:

The primary function of workplace health and safety committee is to create and maintain the collaboration between the person who run business and the workers
With this step, they help in protecting the rights of employees by developing and creating measures for the safety and health related measures of employees (Sorensen et al. 2013).
Their role is to assist in developing standards, rules and procedures related to health and safety at the workplace so that the employee rights can be protected.
Further, their role is very crucial in maintaining and making the organization compliance with the regulations of health and safety (Reese 2015).
Finally, creating functioning and productive relation between the higher authority, and the employees so that all the safety interventions can be implemented timely without any resistance and employees also can increase their production level (Yassi et al. 2013).

Reference:

Barro-Torres, S., Fernández-Caramés, T.M., Pérez-Iglesias, H.J. and Escudero, C.J., 2012. Real-time personal protective equipment monitoring system. Computer Communications, 36(1), pp.42-50.

Beyler, C.L., 2016. Fire hazard calculations for large, open hydrocarbon fires. In SFPE handbook of fire protection engineering (pp. 2591-2663). Springer, New York, NY.

Combes, A., Brodie, D., Bartlett, R., Brochard, L., Brower, R., Conrad, S., De Backer, D., Fan, E., Ferguson, N., Fortenberry, J. and Fraser, J., 2014. Position paper for the organization of extracorporeal membrane oxygenation programs for acute respiratory failure in adult patients. American journal of respiratory and critical care medicine, 190(5), pp.488-496.

Haimes, Y.Y., 2015. Risk modeling, assessment, and management. John Wiley & Sons.

Ismail, Z., Doostdar, S. and Harun, Z., 2012. Factors influencing the implementation of a safety management system for construction sites. Safety science, 50(3), pp.418-423.

Lavastre, O., Gunasekaran, A. and Spalanzani, A., 2012. Supply chain risk management in French companies. Decision Support Systems, 52(4), pp.828-838.

Lees, F., 2012. Lees' Loss prevention in the process industries: Hazard identification, assessment and control. Butterworth-Heinemann.

Loan, C., 2012. Risk Management Practices in Six Organizations in the Government of Canada. University of Ottawa (Canada).

Nabi, S.I., Al-Ghmlas, G.S. and Alghathbar, K., 2012. Enterprise Information Security Policies, Standards, and Procedures: A Survey of Available Standards. Strategic and Practical Approaches for Information Security Governance: Technologies and Applied Solutions: Technologies and Applied Solutions, p.67.

Pritchard, C.L. and PMP, P.R., 2014. Risk management: concepts and guidance. CRC Press.

Reese, C.D., 2015. Occupational health and safety management: a practical approach. CRC press.

Roberts, J.R. and Hedges, J.R., 2013. Roberts and Hedges’ Clinical Procedures in Emergency Medicine E-Book. Elsevier Health Sciences.

Rotich, L. and Kwasira, J., 2015. Assessment of success factors in the implementation of occupational health and safety programs in tea firms in Kenya: a case of Kaisugu tea factory. Int J Econ Commer Manag, 3, pp.797-812.

Salim, N.A.A., Salleh, N.M. and Zawawi, Z.A., 2016. Key Element Performance In Occupational Safety And Health Management System In Organization (A Literature). In MATEC Web of Conferences (Vol. 66, p. 00121). EDP Sciences.

Sorensen, G., McLellan, D., Dennerlein, J.T., Pronk, N.P., Allen, J.D., Boden, L.I., Okechukwu, C.A., Hashimoto, D., Stoddard, A. and Wagner, G.R., 2013. Integration of health protection and health promotion: rationale, indicators, and metrics. Journal of occupational and environmental medicine/American College of Occupational and Environmental Medicine, 55(12 0), p.S12.

Taché, J. and Carpentier, B., 2014. Hygiene in the home kitchen: changes in behaviour and impact of key microbiological hazard control measures. Food Control, 35(1), pp.392-400.

Yassi, A., Lockhart, K., Sykes, M., Buck, B., Stime, B. and Spiegel, J.M., 2013. Effectiveness of joint health and safety committees: A realist review. American journal of industrial medicine, 56(4), pp.424-438.

Zheng, G., Zhu, N., Tian, Z., Chen, Y. and Sun, B., 2012. Application of a trapezoidal fuzzy AHP method for work safety evaluation and early warning rating of hot and humid environments. Safety science, 50(2), pp.228-239.