$20 Bonus + 25% OFF
$20 Bonus + 25% OFF
Securing Higher Grades Costing Your Pocket? Book Your Assignment at The Lowest Price Now!
Add File

Error goes here

BSBCUS501 Customer Service Manage Quality

tag 0 Download11 Pages / 2,621 Words tag Add in library Click this icon and make it bookmark in your library to refer it later. GOT IT


How do they like to be treated?

o Telephone courtesy, e.g., what do they think of you using automated answering machines?

o Promotional material, e.g. how would they react to you sending them promotional material on a regular basis?

How do they expect the goods or services to be represented?

o Is your distribution network satisfactory?

o What do they think of your sales people?
o Do your competitors use methods you don't, e.g. a website, free call

Open questions encourage the sharing of information and usually require longer answers, e.g. for what purpose are you purchasing this product?

Closed questions are usually asking for a yes or no answer, and do notencourage any further discussion, e.g. Would you like to purchase this product?

Reflective questions are structured so that the person answers in a particular way, to make their needs clear, e.g. Why does this product interest you?

Employees who are polite, attentive to customer's needs and are able to build rapport

Employees who have good knowledge of the organisation's products or know the correct person to pass an enquiry on to; and actually follow through with enquiries
Having goods and services that are reliable and reasonably priced

• Having complaints dealt with promptly and with understanding

• Being treated with respect and without prejudice

• What are the most important areas in my service improvement plans? Are they:

o Team member service behaviours
o Improving product quality
o Increasing sales
o Improving service timeliness
o Improving service flow
o Reducing customer complaints
o Other?

What would be the impact if the service improvement plan went wrong?

How do these areas support the organisation's service strategy?

Download Sample Now

Earn back the money you have spent on the downloaded sample by uploading a unique assignment/study material/research material you have. After we assess the authenticity of the uploaded content, you will get 100% money back in your wallet within 7 days.

Unique Document

Under Evaluation

Get Money
into Your Wallet

Total 11 pages, 1 USD Per Page

Cite This Work

To export a reference to this article please select a referencing stye below:

My Assignment Help. (2020). Customer Service Manage Quality. Retrieved from https://myassignmenthelp.com/free-samples/bsbcus501-customer-service-manage-quality.

"Customer Service Manage Quality." My Assignment Help, 2020, https://myassignmenthelp.com/free-samples/bsbcus501-customer-service-manage-quality.

My Assignment Help (2020) Customer Service Manage Quality [Online]. Available from: https://myassignmenthelp.com/free-samples/bsbcus501-customer-service-manage-quality
[Accessed 24 October 2021].

My Assignment Help. 'Customer Service Manage Quality' (My Assignment Help, 2020) <https://myassignmenthelp.com/free-samples/bsbcus501-customer-service-manage-quality> accessed 24 October 2021.

My Assignment Help. Customer Service Manage Quality [Internet]. My Assignment Help. 2020 [cited 24 October 2021]. Available from: https://myassignmenthelp.com/free-samples/bsbcus501-customer-service-manage-quality.

Students stuck with complicated research paper outlines and topics are no more required to look around for help frantically. MyAssignmenthelp.com is available with the best team of writers and resources for the finest bibliography, referencing, thesis statements and conclusions. From assisting students with rhetorical analysis to helping them with critical literature analysis; MyAssignmenthelp.com is dedicated to sending across comprehensive solutions on a plethora of research topics.

Latest Management Samples

MGMT20144 Management And Business Context

Download : 0 | Pages : 10

Answer: Introduction: The concept of knowledge management (KM) has been augmented concerning the data management, knowledge and information within the organization along with employing for gaining competitive advantage. Knowledge Management basically encompasses the tools and process to effectively hypnotize and allocate data. In the present scenario where competition is in the rise, Knowledge Management and the connected strategies have beco...

Read More arrow Tags: Australia Melbourne Management Melbourne Institute of Technology 

PROJ6003 Project Execution And Control

Download : 0 | Pages : 11

Answers: Topic- Important factor of global project management:- Module 1 From the first module I have learned about changed management is considered to be important factor of project management. I have learned about the fact that various process or strategies which are essential for managing the various changes of project. In this module various topics like project team acquisition and development, direction and management of project wor...

Read More arrow

SM0380 Doing Business Globally And Internationally

Download : 0 | Pages : 14

Answers: Title: Analysis of the joint venture between Pfizer Inc. and Zhejiang Hisun pharmaceuticals 1. First off we start by analyzing the deal using Michael E. Porter’s model, the reasons for the joint venture and the involvement of the U.S. and Chinese governments in the deal. Competitive Rivalry In this segment we look at the competition in the Active Pharmaceutical Ingredients (API) manufacturing industry. Notably, in china ...

Read More arrow

XICT01 Information And Communication Technology

Download : 0 | Pages : 5

Answer: Introduction In this assignment we have analysed the data on migrant labourers. Migrant labourers form a large part of the labour force. The labour force has different levels of education. They work in different businesses. There is also a difference in businesses organization. According to research done by Näre (2015) there is a significant relationship between gender and migrant workers. Similarly, according to research done by...

Read More arrow Tags: Australia Haverfordwest Management business event management University of New South Wales 

BFA522 Risk Management

Download : 0 | Pages : 2

Answer: Introduction: Companies are likely to have engaged in various sustainable approaches that are more likely to establish the stakeholders for long term agreement. In the view point of Courtney et al. (1997), the risk management practices are no longer adequate to deal with the threats that the companies are facing in the recent time. Factors like intense competition, huge dependency on fossil fuel and others pose a new level of threat t...

Read More arrow Tags: Australia Glenelg Management Cross Culture Management University of Sydney Masters in Business Administration 

5% Cashback

On APP - grab it while it lasts!

Download app now

*Offer eligible for first 3 orders ordered through app!

callback request mobile
Have any Query?