The vision of Innovative Widgets is to render the best quality and reliable widgets for different machines at reasonable prices to its customers and also to meet customer servicing needs in an effective fashion.
The mission of Innovative Widgets is to render innovative product solutions to the customers and also to provide the right quality of customer services both for its internal and external customer groups. The management focuses on enhancing customer satisfaction and encouraging customers to carry out repeat purchases.
The internal customers of Innovative Widgets encompass employees, staffs, supplier/vendor firms and also the management body of the firm. It also includes the trade union bodies.
The internal customers require effective flow of information regarding changes in operational, employment and business policies of the firm. The internal customers also require an environment based on mutual trust and partnership within the firm and also generation of payment within the stated payment cycle (Toporek 2015).
The external customer groups essentially consist of business-to-business customer groups that focus on purchasing of widgets for different machines needed for manufacturing and other operations.
The external customers require widgets that are high safe, quality proven and are technologically equipped for meeting their emerging and challenging needs in the day-to-day manufacturing environment. The external customers also require that the right types of products are marketed to them for meeting their diverse demands (Toporek 2015).
The widgets manufactured are required to be stateless such that they are required to be free from storage of any data concerning customer/user requests. In that they are required to be stateless, the attributes of the widgets are only required to be incorporated during the time of installation.
The height and width of the widgets would be measured in terms of the cells that are placed both in a horizontal and vertical fashion. In case of incorporation of 20 cells, the available size in terms of dp would be estimated as 70x20-30 or 1370dp (Aft 2018).
Manufacturing tolerances of the widgets are associated with the acceptability of the size of the widget, the number of widgets produced within an effective period and also whether the same meets the budgetary expectations.
The widgets are priced at AUD 10 per piece and on purchases of 7500 units of such widgets; Innovative Widgets tends to offer a discount of 10 percent to the purchaser.
Recyclable materials are used for the manufacturing of the widgets such that they contribute in addressing the cost parameters (Wagner 2015).
Widgets can be effectively marketed and delivered to the customers through the use of the digital platform. Both electronic and mobile commerce applications can be rightly incorporated for helping customers to view, sort and order the products which are then reached through use of logistic support.
Innovative Widgets offers money back guarantee for its widget products. Customers that are not satisfied with the purchase of the widgets are thereby requested to contact the company within 60 days of purchase of the product. The management operates based on a no-question policy and arranges for the return of the widget and in refunding the customer (Lawson 2014).
The customer services policies are based on the incorporation of the RATER Model.
Reliability (R): The firm takes special focus regarding delivering the right merchandise that had been ordered by customers.
Assurance (A): The firm continually informs the customer regarding the movement of ordered products. This enhances assurance of the customers.
Tangibles (T): Innovative Widgets focuses on sustaining high product standards.
Empathy (E): The customer representatives are trained to effectively hear the queries and complaints of the customers and thereby take needed decisions.
Response (R): To take needed response regarding servicing internal and external customers (Webber & Webber 2016).
Customer Services Procedures
Communication Procedures: Innovative Widgets focuses on sustaining a two-way communication model through which it communicates customers regarding product specifications, sales and delivery information and also gains needed feedback and queries from customers. Further, a survey form is used for gaining responses from the customers.
Complaints and Emergency Procedures: Complaints from customers are received based on telephonic communication and also through use of electronic mails. The complaints are addressed with needed urgency by the technical team (Taylor 2016).
This policy applies on customers that have purchased widgets and have shared their personal information with the company.
Use of information technology resources are made for capturing and storing data.
The Privacy Act of 1988 acts as the relevant legislation that protects the personal information of customers (Collins 2016).
-To ask only for information needed for processing orders.
-To treat the information with needed confidentiality.
-Allowing limited access to personal information stored in systems
The purpose of the complaint handling policy is to help generate needed reassurance to customers regarding treatment of their concern in a fair and reasonable fashion and within an effective period.
The policy applies to customers that have faced problems concerning use of widgets purchased and interested in complaining to the company.
Different types of resources both printed and digital are used for gaining of needed complaints from the customers (Baer 2016).
-Australian Consumer Law of 2011
-Competition and Consumer Act of 2010 (Baer 2016).
The Australian Consumer Law is updated as on 28th February 2018.
-Customer support listens to the problem
-Records details concerning the problem
-Discusses options with customer for resolving the problem
-After agreeing on a solution responds quickly for resolving such (Cortés 2017).
Records Management Policy focuses on the identification, classification and also the storage of essential records associated to different stakeholders.
The scope of the policy encompasses the different stakeholders of the firm like suppliers, vendors, employees and management.
Information technology resources and also different log books are used for recordkeeping purposes.
State Records Act of 1998 acts as the relevant legislation in this respect (Smallwood 2013).
The legislation was last updated on 29th June 2018 (Smallwood 2013).
-Identification of the records to be recorded and also the task owners for such
-Identification of the inventory and resources for storage of records
-Decide on the documents needed for gaining support
-Organising and rechecking of records (Lawson 2014).
The Customer Service Plan for Innovative Widgets effectively underlines the different policies required for meeting needs regarding customer support, addressing of customer complaints and also for recordkeeping activities. It also underlies the different process related steps required to be met along the stated categories for addressing the different legislations like Privacy Act, Australian Consumer Law and also the State Record Act. The social media networks like Facebook and Twitter can be effectively employed by Innovative Widgets for sustaining effective relations with the customers and also in promoting the widgets with offers and discounts.
Aft, LS 2018, Fundamentals of Industrial Quality Control, CRC Press, United Kingdom.
Baer, J 2016, Hug Your Haters: How to Embrace Complaints and Keep Your Customers, Penguin, United Kingdom.
Collins, D 2016, Nursing Policies and Procedures for Long Term Care: Nursing Home Policy and Procedure Manual, LTCS Books, United Kingdom.
Cortés, P 2017, The Law of Consumer Redress in an Evolving Digital Market, Cambridge University Press, United Kingdom.
Lawson, H 2014, Practical Record Keeping: Development and Resource Material for Staff Working with Pupils with Special Educational Needs, Routledge, New York.
Smallwood, RF 2013, Managing Electronic Records: Methods, Best Practices, and Technologies, John Wiley & Sons, United Kingdom.
Taylor, WC 2016, Simply Brilliant: How Great Organizations Do Ordinary Things In Extraordinary Ways, Penguin UK, United Kingdom.
Toporek, A 2015, Be Your Customer's Hero: Real-World Tips and Techniques for the Service Front Lines, AMACOM, United States.
Wagner, R 2015, Widgets: The 12 New Rules for Managing Your Employees as if They're Real People, McGraw Hill Professional, United Kingdom.
Webber, M & Webber, L 2016, It Governance: Policies and Procedures, 2017 Edition, Wolters Kluwer Law & Business, United Kingdom.
To export a reference to this article please select a referencing stye below:
My Assignment Help. (2020). Customer Service Plan Of Innovative Widgets. Retrieved from https://myassignmenthelp.com/free-samples/bsbcus501-customer-service-plan-of-innovative-widgets.
"Customer Service Plan Of Innovative Widgets." My Assignment Help, 2020, https://myassignmenthelp.com/free-samples/bsbcus501-customer-service-plan-of-innovative-widgets.
My Assignment Help (2020) Customer Service Plan Of Innovative Widgets [Online]. Available from: https://myassignmenthelp.com/free-samples/bsbcus501-customer-service-plan-of-innovative-widgets
[Accessed 21 February 2020].
My Assignment Help. 'Customer Service Plan Of Innovative Widgets' (My Assignment Help, 2020) <https://myassignmenthelp.com/free-samples/bsbcus501-customer-service-plan-of-innovative-widgets> accessed 21 February 2020.
My Assignment Help. Customer Service Plan Of Innovative Widgets [Internet]. My Assignment Help. 2020 [cited 21 February 2020]. Available from: https://myassignmenthelp.com/free-samples/bsbcus501-customer-service-plan-of-innovative-widgets.
We understand the struggle of writing perfect essays for academic purposes. When you are a college student, you have to face a lot of things. Instead of getting ambushed by multiple tasks at once, availing essay help from professionals will be the wisest choice to make. MyAssignmenthelp.com has the best essay helpers who have pursued their degree from prestigious universities across the world. You will be amazed to see the quality of the essay assignments after they come from the high skilled writers.
If you have any queries like “who will write my essay for me,” get in touch with the support team at MyAssignmenthelp.com.
Answer: Introduction Today Corporate Social Responsibility (CSR) has become a very popular topic in the global market. With the increase of demand for corporate citizenship and transparency, CSR has been majorly required to embrace ethical, economic, social, and also environmental considerations. Through the current globalization changes and approaches, companies are expected to not only be of commercial value but also good corporate citizens...Read More
Answer: Self-reflection basically deals with the capacity to learn more about the purpose. The main objective of this report and the presentation is to have a critical and an in-depth analysis of the Qantas Airways. Qantas Airways is one of the aviation industry which standout amongst the most known leads in the Airline business. Being the third most seasoned carrier and the third biggest by virtue of fleet size and the joint of the team havin...Read More
Answer: Introduction The Body Shop (TBS) is a London based multinational company. It was established in March 1976 by Dame Anita Roddick in Brighton. With continuously growing it has more than 3, 000 franchise stores in 66 countries. L’Oreal, who owned the company 2006-2017 sold it to Natura, a Brazilian cosmetics brands for £880 million. Its mission is to develop its brand portfolios known for natural and home-based cosmeti...Read More
Answer: 1. An individual entity registered or required to obtain the registration is held liable for GST payable relating to the taxable supplies made by the entity. The entity is also entitled to obtain the input tax credit for the creditable acquisition that is made on carrying on the enterprise. In order to make the acquisition creditable the entity is required to acquire or import the goods entirely for the creditable purpose. When there i...Read More
Answer: Introduction This project is all about the innovation and entrepreneurship and will able to understand the different aspect of the innovation. Innovation is one of the important facts in the business process and also gives rise to the concept of the entrepreneur. An entrepreneur is a man who adopts the innovation in their business to provide the new concept in the market. In this project the interview with Mr John Paul Jones DeJoria ...Read More
Just share your requirements and get customized solutions on time.
Our writers make sure that all orders are submitted, prior to the deadline.
Using reliable plagiarism detection software, Turnitin.com.We only provide customized 100 percent original papers.
Feel free to contact our assignment writing services any time via phone, email or live chat.
Our writers can provide you professional writing assistance on any subject at any level.
Our best price guarantee ensures that the features we offer cannot be matched by any of the competitors.
Get all your documents checked for plagiarism or duplicacy with us.
Get different kinds of essays typed in minutes with clicks.
Calculate your semester grades and cumulative GPa with our GPA Calculator.
Balance any chemical equation in minutes just by entering the formula.
Calculate the number of words and number of pages of all your academic documents.
Our Mission Client Satisfaction
A large proportion of this assignment has been copied from other sources, 34% Turnitin score. Although you use quotation marks to identify this in places you are not referencing correctly. You should only quote direct from the source if you are using...
Thank you for your support. Work is well written all learning outcomes achieved.
Because its not done properly so i am working on it byself. Some of part not explained verg well
very very good outline, helped me to have a clear idea of what i need to do on my first essay ever.