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BSBHRM501 Manage Human Resource Services

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  • Course Code: BSBHRM501
  • University: Canberra Business And Technology College
  • Country: Australia

Question:

Analyse business strategy and operational plans to determine human resource requirements
1.2 Review external business environment and likely impact on organisation's human resource requirements
1.3 Consult line and senior managers to identify human resource needs in their areas
1.4 Review organisation's requirements for diversity in the workforce
1.5 Develop options for delivery of human resource services that comply with legislative requirements, organisational policies and business goals
1.6 Develop and agree on strategies and action plans for delivery of human resource services
1.7 Agree and document roles and responsibilities of human resource team, line managers, and external contractors
1.2 Review external business environment and likely impact on organisation's human resource requirements 
1.3 – Consult line and senior managers to identify human resource needs within their area 
What are the ways in which your HR department obtain feedback from your team?
Do you believe this is sufficient? Why? Why not?
Why is it important for HR professionals to obtain correct information about employee performance?
1.7 – Agree and document roles and responsibilities of human resource team,line managers, and external contractors
What personnel should you consult with in regards to putting together a consensus committee?
Why? 
Brainstorm options with your team in regards to how you can combat the problem. They are three options that can be used to assist in determining the best way in which to deliver a human resource service. In this case, you need to review your brainstorming options and determine whether you should use:
? Cost Benefit Analysis
? Risk Analyses
? Recommendations from Relevant Groups and Individuals.
In your answer explain, why you have chosen this option.

What legislation and organisational policies are relevant in this case? Briefly explain their relevance to the case.
Using the Consensus Decision-Making Flow Chart, develop and agree on strategies and action plans for this case.
Using the consensus decisions your team has made above, list the roles and responsibilities that will be allocated to your HR team.
Develop and communicate information about human resource strategies and services to internal and external stakeholders
2.2 Develop and negotiate service agreements between the human resource team, service providers and client groups
2.3 Document and communicate service specifications, performance standards and timeframes 2.4 Identify and arrange training support if required
2.5 Agree and arrange monitoring of quality assurance processes 2.6 Ensure that services are delivered by appropriate providers, according to service agreements and operational plans
 
2.7 Identify and rectify underperformance of human resource team or service providers
2.8 Identify appropriate return on investment of providing human resource services Develop and negotiate service agreements between the human resource team, service providers and client groups
2.3 Document and communicate service specifications, performance standards and timeframe
You are required to present your SLA agreement to your class. Do not take more than five minutes. W
As a HR professional, you have been assigned responsibility to retrain and upskill team members.
What recommendations would you make in regards to upskilling and retraining the staff?

Two important strategic members of the existing staff are talking about resigning. What steps
could you take to not only build their confidence, but motivate them to stay? Refer to the different training techniques in your answer. Answer the following in regards to this problem:
Identify who is going to use the data and what the purpose of the data being collected is for.

Design tool for data collection. Make a statement identifying what you are specifically going to monitor. Duration and communication of data collection method/s.
Write report.
Analyse and make recommendations.

2.6 – Ensure that services are delivered by appropriate providers, according to service agreements and operational plans
What are the organisation’s needs?
o When hiring external providers what outcomes must they be able to achieve?
o What are the services that the provider must deliver?
o What selection criteria must be met?
o Do you have any concerns? Make sure that you address them What are your needs? (Do not forget to prioritise these needs)

What outcomes do you expect as a result of contracting an external provider? (Make sure that these outcomes relate directly to the needs addressed in Question 1 and that the needs are measureable).
What services should your external provider deliver?
What are your selection criteria? (Quality characteristics, type of assistance you may need and
your values and beliefs)Do you have any concerns in regards to your recommendation? (Include due date, cost, timeline, delivery requirements). Outline how you would terminate an agreement for fraudulent misrepresentation. Outline how you would terminate a HR professional’s position due to wilful misconduction?
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