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BSBLDR501 Develop And Use Emotional Intelligence

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Question:

Case study

Your Manager has called you into a meeting. The Manager has set the scene telling you that;

  • the productivity of the business is not as good as expected
  • some customer feedback reports that staff have not been helpful,
  • when the Manager undertook some observations in the workplace they noticed on a few occasions staff raising their voices and arguing with each other.

You have been directed to produce a report in Word format to improve the environment of this workplace by analysing your own Emotional Intelligence and developing the Emotional Intelligence of staff. In this first report you are showing how well you understand the environment.

Everyone will have a workplace, family, sporting club or other relationships that can be used to provide examples from your own experiences as the basis of this report, making use of the Learning Materials to help guide the answers.

Providing references through some additional research to support your ideas in some sections will be highly valued.

Tasks

Task 1 – Recognising yourself

Before you can improve the Emotional Intelligence (EI) of your staff you need to do a detailed evaluation of yourself using an appropriate tool or method to provide examples of your own (EI). Some options to consider include a personal SWOT analysis, a workplace 360 degree evaluation or an online emotional intelligence test. Submit the tool as evidence in your assessment as an appendix to this assessment. This tool is not part of the Word Count.

  1. Identify three examples of your own emotional strengths and weaknesses. Discuss the causes and your response for each of these.

  2. Identify at least one stressor and how awareness of these can help to control your response and create positive results.

  3. Identify at least one emotional state, for example the pressure felt going into to make a presentation or attend an interview, before public speaking, when disciplinary issues are about to be discussed and demonstrate how management of these emotional states can be used as a guide for others when managing their own pressures.

  4. Identify at least one trigger, such as the closing of an office door when you are excluded from a meeting, that might cause a heightened emotional state or response and how you manage this situation.

Describe how you will use feedback from others as you analyse your own Emotional Intelligence for Parts a, b, c and d above.

Task 2 – Recognising others

Consider how well or how poorly you respond to the emotions of others. Consider yourself critically - knowing that we could always manage situations differently or in a better way.

Refer back to the Learning Materials to demonstrate the principles and strategies of EI.

  1. Give personal examples of how well or poorly you read the tell-tale emotional cues given off by others?

  2. Describe how the culture and diversity of your staff can influence their emotions?

  3. Demonstrate and discuss how flexible and adaptable you need to be when making a decision with regard to the emotional cues, the cultural and diversity issues described above?
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My Assignment Help. (2021). Develop And Use Emotional Intelligence. Retrieved from https://myassignmenthelp.com/free-samples/bsbldr501-develop-and-use-emotional-intelligence/emotional-strengths-and-weaknesses.html.

My Assignment Help (2021) Develop And Use Emotional Intelligence [Online]. Available from: https://myassignmenthelp.com/free-samples/bsbldr501-develop-and-use-emotional-intelligence/emotional-strengths-and-weaknesses.html
[Accessed 16 April 2021].

My Assignment Help. 'Develop And Use Emotional Intelligence' (My Assignment Help, 2021) <https://myassignmenthelp.com/free-samples/bsbldr501-develop-and-use-emotional-intelligence/emotional-strengths-and-weaknesses.html> accessed 16 April 2021.

My Assignment Help. Develop And Use Emotional Intelligence [Internet]. My Assignment Help. 2021 [cited 16 April 2021]. Available from: https://myassignmenthelp.com/free-samples/bsbldr501-develop-and-use-emotional-intelligence/emotional-strengths-and-weaknesses.html.


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