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One should acquire a clear aim on the situation. This is because if someone is extremely worried about the job or own performance, it can result to one feeling really overwhelmed and anxious.
One should challenge the negative thoughts and lower absolute feelings like sadness, anxiety and temperament (Goleman, Boyatzis, & McKee, 2013). In order to decrease one emotional issues and consider other feelings of workers, one should utilize the situation as motivation.
One should thus be emotionally aware and increase level of engagement with other worker. It is also important to increase passivity towards employees and avoidance of emotional traps.
Knowledge about employees pays a huge role in understanding the workers and motivating them in order to deliver their level best. Learning styles enables one to identify Clear knowledge about the personality, problems, strengths, weaknesses of workers thus understanding their needs and expectations more (Jung, & Yoon, 2012). Through effective communication, one can get information on ability of workers to make decisions. A manager thus gets to appreciate how employees relate with each other, establish their beliefs, feelings and thinking capacity thus understanding them better.
How to use own feelings to satisfy emotional needs
One should identify the real behaviors that negatively impact the feelings of personal relationship through acknowledging and presenting own personal opinions. One should do personal evaluation in terms of what one is feeling (Lee, & Ok, 2012). This will enable the person to identify the requirement for important changes, understanding ones emotions and the compatibility results. A persona should also address the feelings on a particular change and become extra realistic in personal expectation thus being able to satisfy the emotional needs
Principles of emotional intelligence
In the existing time horizon of change and various uncertainty, having the capability to trap a personal own emotional intelligence becomes critical. It is significant since it enables the employees to offer connection and understanding others on deep manner. Some of the principles important self-awareness, control, empathy matters, being able to adapt to changes and conflict management..
Relationship between emotionally effective people and attainment of business objectives
Various executive managers use Emotional intelligence testing and training programs in order to highly develop those in leadership position shuts realizing the visions and goals of a firm.
EQ is significant since it serves as a merit to the top manager’s interaction with the stakeholders, superiors, employees and customers. This strengthens the management style through increased knowledge.EQ can also be applied in business sales and marketing.EQ training enables marketers to acquire extensive research information. This is through interacting with clients to know about their emotions and behaviors so as to persuade them purchase a brand (Wu, 2011). It’s also useful in service providers and client’s service delivery through using EQ to assess the wants and needs of a customer. Its applicable in HR department where manager understand the emotional needs ,communications and counseling’s of workers to increase their ability to help achieve the firms goals
How emotional impact of decision making can lead to better decision & Process of decision making that takes into account emotional impact
For example, anger can help workers to maximize their existing commitment to a failed goal or plan.
Emotional impacts such as arguments enables workers to get a sense of personal control, decreasing the perceptions of a particular risk in decision making and enables one to make informed decisions that reduce the willingness to commit a mistake. Researchers indicate that fear enables employees to keep in track and be careful or pay attention to the decision they make.
Policies, procedures or legislation that enable managing emotions in workplace
These are used in order to control personal behavior in workplace
How OHS/WHS legislation is important on how managers implement
These area relevant in order to identify how top level managers incorporate business decisions since it request for employee consultation and cordination.It also provides an equally strict risk management skills such as the emotional impacts.
Goleman, D., Boyatzis, R. E., & McKee, A. (2013). Primal leadership: Unleashing the power of emotional intelligence. Harvard Business Press.
Jung, H. S., & Yoon, H. H. (2012). The effects of emotional intelligence on counterproductive work behaviors and organizational citizen behaviors among food and beverage employees in a deluxe hotel. International Journal of Hospitality Management, 31(2), 369-378.
Lee, J. J., & Ok, C. (2012). Reducing burnout and enhancing job satisfaction: Critical role of hotel employees’ emotional intelligence and emotional labor. International Journal of Hospitality Management, 31(4), 1101-1112.
Wu, Y. C. (2011). Job stress and job performance among employees in the Taiwanese finance sector: The role of emotional intelligence. Social Behavior and Personality: an international journal, 39(1), 21-31.
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