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BSBMGT402 Implement Operational Plan

tag 1 Download 7 Pages / 1,710 Words tag 15-04-2021
  • Course Code: BSBMGT402
  • University: Victoria University
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  • Country: Australia

Question:

Question 1: List and explain the three steps in turning operational plan objectives into clear and meaningful KPI’s to measure performance.

Question 2: Describe methods you could use to consult with others on resources requirements and acquisition for an operational plan.

Question 3: Detail the steps to procure physical resources for an operational plan.

Question 4: Outline the steps involved in contingency planning.

Question 5: Describe how you could monitor performance to assess progress.

Question 6:  Explain how you would manage the safe, economic and effective use of resources.

Read the following scenario

You’re the manager of Cafe Maxwell’s you have the main coffee shop that is managed by Jim Stynes and a satellite store that is managed by Sue Dixon.  On a regular basis you monitor operational performance across both outlets by reviewing the financials.

Each outlet has the same financial KPI’s to be in line with organisational plans they are:

  • Combined cost of labour (COL) to be under 22% of sales.
  • Cost of goods (COG) to be within 26% of sales.

Question 1: Analyse the cost of labour figures and comment on overall productivity to sales. Ensure you provide detail on each outlet for each month and the overall quarter.

Question 2: Identify what you would deem as unsatisfactory performance and outline the action you would take.

Question 3: Detail how you will consult with both Jim and Sue.

Question 4: Outline what mentoring and coaching you would provide to each outlet on controlling cost of labour and cost of goods.

Question 5: List the records you would keep regarding performance status and plans for both outlets.

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