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BSBMGT516 Facilitate Continuous Improvement

tag 0 Download 6 Pages / 1,289 Words tag 14-09-2021
  • Course Code: BSBMGT516
  • University: Victoria University
    icon is not sponsored or endorsed by this college or university

  • Country: Australia


Case Study: Comfort Furniture's Continuous Improvement Implementation

You are the new supervisor at a large furniture store, Comfort Furniture. When the store opened 10 years ago, its procedures and policies were at the forefront of progression. However there has been little investment into improvement since then. Employees rarely shown initiative, there are numerous complaints by customers regarding the low customer service and productivity is 40% less then when the store first opened.

You have recently watched a documentary about implementing continuous improvement, and became inspired. You gain approval from senior management, to implement new systems to improve your workplace.

  1. Brainstorm and provide 3 specific activities or processes you could implement to encourage your employees to commit to continuous improvement.
  1. Discuss 2 effective strategies for communicating a continuous improvement strategy to employees. Ensure you include the benefits and drawbacks of each strategy.
  1. You decide the best way to communicate with your employees is through coaching and mentoring. Discuss why coaching and mentoring is a useful strategy for implementing the organisation's continuous improvement processes.

  2. You want to utilise the organisation's systems and technology to monitor and review your continuous improvement implementation. Research 3 technological applications that might be useful.
  1. Identify 4 rudimentary aspects of customer service that you believe are essential to provide the best customer service possible to customers.

  2. Identify and discuss 3 drawbacks of failing to ensure team members who were involved in the adjustments are informed of the outcome of their endeavours.
  1. Research and discuss a method for using performance data to identify further opportunities for improvement. Explain why it is important to maintain accurate records of the initiatives you have implemented for continuous improvement.
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