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BSBMGT615 Contribute To Organisation Development

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Question:

During its expansion, Bounce Fitness left the Centres to function as independent units. In the interests of increasing customer satisfaction, Bounce Fitness has decided to standardise the way in which the centres operate. Complaints received initiated this change. 

They intend to use the same systems which will be developed and documented in Head Office, the same customer service techniques, and the same fitness class routines which will be changed monthly and again through Head Office.   
The Board and Executive are very keen but expect resistance from the Personal Trainers who all believe that they create better routines than the Head Office could. The Centres, staff and clients have not been informed yet.

You have been charged with the responsibility of developing a detailed organisational development plan for this initiative which clearly addresses what is to be developed and why and how development will occur.
 
1.Conduct a Brainstorming session with six others from your training group for 20 minutes about alternative proposals and negotiate and agree on outcomes for implementation of organisation development activities. From the observation of Brainstorming session assessor will check following:
 
1.The meeting room was comfortable and prepared before the participants arrive
2.Nominated a recorder to write ideas on a flip chart, data projector, or whiteboard as they are called out
3.Defined the problem concisely and clearly. Describe any criteria that must be met. Explain that the purpose is to generate as many ideas as possible.
4.Allowed time for people to develop their own ideas at the commencement of the session
5.Requested that individuals call out their ideas at the commencement of the session.
6.Encouraged everyone to build on the ideas for others or use them as a base to build new ideas.
7.Fostered Enthusiastic, uncritical attitudes among the group. Worked hard to get everyone think of ideas and share-especially the quiet ones.
8.During the session, no one criticizes or evaluates the ideas of anyone or themselves because it will close down the creativity.
9.Encouraged people to have fun. Look for crazy off-the-wall ideas, madly impractical and totally practical.
10.Do not let session bogged down on one idea for too long.
 
2.You need to demonstrate your ability to interact with staff to improve their performance by addressing the team as their leader/Manager. Your trainer & Assessor will act as the Personal Trainer who has displayed resistance to learning new routines supplied by Head office and continues to use to their own. You need to choose a technique to get the personal trainer to support the development and use the routines.

You will be observed by your assessor for following:

1.Aligned team members around organisational strategy and values
2.Built unity in a time of change
3.Explained clearly
4.Answered questions appropriately and accurately
5.Persuasive and influential
6.Encouraged ‘buy-in’
7.Listened carefully and answered accurately
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