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BSBWOR501 Manage Personal Work Priorities And Professional Development

tag 0 Download 0 Pages / 0 Words tag 21-06-2022


1. There are six steps that were used to prioritize competing demand for time on Monday.

First, all tasks were collected and placed together.

Secondly, the orders were identified and categorized as urgent vs. important. There is type of tasks which must be done in the next hours or days so that negative consequences cannot arise.

Then the value was assessed. Among the important work, the one with the highest value to the company was prioritized first like reading the draft to improve customer service charter and highlight changes for the senior executive was more important compared to other tasks that morning, and it was at the convenient time. The tasks should also be assessed by how they affect the people and the company. The work which affects more people should be highly prioritized than that with little impact on people (Gupta, et al., 2010).

Ordering task by estimated effort. When tasks have the same priority, then one which will need much effort to be completed is started with.

In prioritizing tasks, flexibility and adaptability are highly recommended. This is because something can come up and mess with priority. The interview which was to start at 10.00 was to delay for 10 minutes, and there was no remedy for that. The situation of Roxanne who was upset because the customer had verbally abused her could also not be rejected at that time because the customer insisted on speaking to the manager (Bloechl, et al, 2003).

Finally, knowing how to cut some tasks. Not all tasks can be completed at the same time. Some must be dropped like the phone call for the HR can be neglected for some time so that external tasks like customer complaints can be solved before internal (Bloechl, et al, 2003).

2. Form asking for feedback

The following form will be used by the customers, staffs, and shareholders to rate the services of BizOps.



Quality of the product


Delivery time


Employee rating


Customer satisfaction




The form will be provided to those who associate with BizOps so that the feedback can be used to improve the competence of the firm and to achieve the mission.



Current proficiency

Targeted opportunity

Development strategy

Criteria for judging success

Time scale


Priority 1

Communication skill

Good communication skills

Proficient speaker

Attending short courses on communication skills

Can confidently communicate to customers and workmate

6 months

Good rapport with customers

Priority 2


Customer relation skills

Relate relatively well with customers but sometimes pissed off

Should have an excellent relationship with customers

Attending seminars

Number of customers happy about the service

During companies AGM

Customers’ feedback

Priority 3

Self-management skills

Not able to control anger easily

Humble and can control anger

Practicing self-control

Number of customers happy with the service

5 months

Customers feedback

Priority 4

Team working skills

Coordinate relatively well with colleagues

Reliable and confident team member

Become a union member

Help organize unions’ events

3 months

Event organized are successful

Priority 5

Leadership skills

Shows some traits of leadership

Confident leader who can delegate

Volunteer to lead

Group happy with my leadership

After AGM


Personal development plan

Healthy work-health balance

Health life-balance at BizOps is promoted by employees being allowed to share job, have flexible working hours, to do part-time job, defer their salaries, phasing retirement and working from home (Jones, et al, 2013).


Bloechl, P., Stolze, M., & Whittingham, K. (2003). U.S. Patent Application No. 10/713,931.

Groysberg, B., & Abrahams, R. (2014). Manage your work, manage your life. Harvard Business Review, 92(3), 58-66.

Gupta, S., Kapoor, A., Shankar, R., Pati, P., Muthu, S., Hoang, A., & Chandrasekaran, S. (2010). U.S. Patent No. 7,774,742. Washington, DC: U.S. Patent and Trademark Office.

Jones, F., Burke, R. J., & Westman, M. (2013). Work-life balance: A psychological perspective. Psychology Press.

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