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BSBWOR501 Manage Personal Work Priorities And Professional Development

tag 0 Download 13 Pages / 3,167 Words tag 08-07-2021

Question:

Need a positive attitude and excellent communication skills.

Ability to remain calm whilst under pressure is a must. 

Knowledge of Opera / Fidelio / Other world Class Property Management System is required.

Degree or Diploma in Hospitality Management is required.

  1. Ensure Outstanding customer care at all times.
  2. Maintains a friendly, cheerful and courteous demeanour at all times.
  3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. 
  4. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
  5. Supervise daily shift process ensuring all team members adhere to standard operating procedures.
  6. Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
  7. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
  8. Allocate rooms to expected arrivals after checking the guests preferences and special requests.
  9. Build close relationships and liaise with all other department's especially housekeeping, reservations etc.
  10. Cross Check all billing instructions are correctly updated 
  11. Controls cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
  12. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
  13. Ensure Front office log book and hotel log book is always updated and actioned upon.
  14. Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
  15. As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.
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Total 13 pages

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My Assignment Help. (2021). BSBWOR501 Manage Personal Work Priorities And Professional Development. Retrieved from https://myassignmenthelp.com/free-samples/bsbwor501-manage-personal-work-priorities-and-professional-development/key-interprofessional-competency.html.

"BSBWOR501 Manage Personal Work Priorities And Professional Development." My Assignment Help, 2021, https://myassignmenthelp.com/free-samples/bsbwor501-manage-personal-work-priorities-and-professional-development/key-interprofessional-competency.html.

My Assignment Help (2021) BSBWOR501 Manage Personal Work Priorities And Professional Development [Online]. Available from: https://myassignmenthelp.com/free-samples/bsbwor501-manage-personal-work-priorities-and-professional-development/key-interprofessional-competency.html
[Accessed 08 February 2023].

My Assignment Help. 'BSBWOR501 Manage Personal Work Priorities And Professional Development' (My Assignment Help, 2021) <https://myassignmenthelp.com/free-samples/bsbwor501-manage-personal-work-priorities-and-professional-development/key-interprofessional-competency.html> accessed 08 February 2023.

My Assignment Help. BSBWOR501 Manage Personal Work Priorities And Professional Development [Internet]. My Assignment Help. 2021 [cited 08 February 2023]. Available from: https://myassignmenthelp.com/free-samples/bsbwor501-manage-personal-work-priorities-and-professional-development/key-interprofessional-competency.html.


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