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BSBWOR502 Lead And Manage Team Effectiveness

tag 0 Download 10 Pages / 2,495 Words tag 10-02-2021
  • Course Code: BSBWOR502
  • University: Victoria University
    icon is not sponsored or endorsed by this college or university

  • Country: Australia


Task 1: Providing feedback

a. Before you can provide feedback to your team you need to be able to monitor their actual performance. Identify 3 areas of team performance you would monitor and discuss their importance.
b. Identify 2 methods you would use to deliver feedback to team members and discuss why they would be effective

Task 2: Develop processes to address issues or conflict

All teams have issues to resolve, conflicts to manage and problems to solve. Consider a time when you have been working in a team when an issue or conflict between team members arose. Then address the following points:

  • Give a brief description of a performance issue in a workplace.
  • Develop a process to resolve this issue; your process should take into account suitable negotiation and problem solving tools

Task 3: Role modelling effective team behaviour

Discuss how you serve as a role model to your team and other stakeholders?

Task 4: Identifying and communicating unresolved issues

Timat is a national retailing organisation company employing over 15,000 staff members. It has a large management team to oversee its daily operations; including a state manager; regional managers; store managers and team leaders.

You are a regional manager; overseeing 4 store managers and 8 team leaders. You hold one virtual meeting a week to stay in touch with your store managers encouraging then to hold a weekly face to face meeting with their team leaders. You also visit the stores at least once a fortnight.

The staff and management team are responsible for:

  • Sales and enquiries;
  • Billing and payments
  • Service requests and
  • Managing complement and complaints

Over the past month one of the outlets continues to receive a significant number of customer complaints in comparison to all the other outlets. The team appears to be functioning well and working towards their performance plans.

You feel the turnover of staff, lack of formal training or poor communication may be the underlying reason for the increase in complaints. You have attempted to work with the store manager to resolve possible issues; however little improvement has occurred. The State Manager has requested a report.

Write a short report for your manager on resolution of team performance issues:

a. Describe how you will maintain an open communication process between stakeholders (manager, team).
b. Describe how you will initiate and maintain this communication process so that input from outside the team could contribute to team performance.
c. Describe how you will evaluate team performance and the rationale behind corrective actions in order to provide evidence of your knowledge of:
i. group behaviour to build team cohesion
ii. how to support team members to achieve goals through coaching, mentoring, training, etc.
iii. resolution techniques or strategies. .
d. Describe corrective actions you will take to ensure team goal/s are achieved.
e. Evaluate the effectiveness of the proposed corrective action; identify possible concerns and problems that could be raised by internal and external stakeholders.
f. What support mechanisms will you put in place for the team?
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