Topic 1: Management Skills
Management skills refer to the soft skills of the managers and leaders required for managing the employees as well as the functions of an organization. If the leaders and the managers posses good management skills, then the productivity of the organization increases; and the organization achieves growth. The basic management skills are: Technical, Conceptual, Human skills and Motivation to manage (Rosemann & vom Brocke, 2015). These can be as followed: Technical skills help in the understanding of specific jobs and achieve efficiency in the performance. Conceptual skills refer to the ability to see the relationships among the various sections of the organization as a whole and nurture that. Human skills addresses the challenges of working efficiently with a large employee base and motivation skills refer to the skills of motivating the workers to perform their best and managing all levels of the employees (Divleli & Ergun, 2015).
ESONA started its journey in 1981 in Malaysia as a pest control company. Over the years, it has grown to be a big multinational company with offices in U.S.A., China, Taiwan and has set up Asia Pacific headquarter and manufacturing plant in Malaysia. It has successfully diversified its business into home, personal care, beauty and industrial products (Esonaonline.com, 2017). The management of the company, headed by the founder and president A. H. Kuan, has been successful in establishing the company in South East Asia and in some other countries. The marketing, sales and customer services of the company have been working efficiently to build the trust and confidence among the customers and based on that, expand the business. They have efficient project management and planning system, good communication and negotiation skills, time management of production and delivery system, delegation of responsibilities, and networking and problem solving (Small Business, 2016). ESONA has been able to strike good deals with suppliers, customers, potential investors, and employees. It helped them to build a good relationship among the business and customers to try out their new green products and technology. It promotes sustainable development. The leaders and the management group of ESONA has worked hard to make it a pioneer company in manufacturing of eco-friendly germ free and dirt cleaning products in South East Asia (Esonaonline.com., 2017).
Topic 2: SMART Objectives
S.M.A.R.T. goals refer to the vision and mission of a company and the best way to achieve those. S.M.A.R.T. is the abbreviation for Specific, Measurable, Attainable, Relevant and Time bound (Credit et al., 2014). This is one of the most effective ways of achieving the objectives of an organization. If a company sets it goals by following this way, then it becomes easier for them to operate the business in a specific direction. S.M.A.R.T. objectives address the questions like, what to be done and for whom; if that is measurable; if these are achievable with available resources; if the objectives are relevant and would have desired effects and when this would be accomplished (Schad et al., 2014). If a company is able to get the answers of these questions, it becomes helpful for them to proceed with their production process.
The S.M.A.R.T. goals of ESONA are based on the philosophy, mission and vision of the company. The vision of ESONA is to build a sustainable green culture, and practice the green ways of life for the development and maintaining an eco-friendly society for the next generations. Their mission is to deliver sustainable green solutions to the problems with an aim to protect and preserve the environment and ensuring the health and safety factors of employees and customers (Esonaonline.com., 2017). With these aims, ESONA sets its S.M.A.R.T. goals. The specific goal is to deliver sustainable eco-friendly products to the customers. They can measure the quantity of production and supply. ESONA has achieved its mission and vision till date by delivering green solutions. They have contracts with suppliers to get the resources on time and make the best out of it. Hence, the goals are realistic. They have a time frame to deliver its products and they stick to this timeline for over the years. This way ESONA has established a good relationship with the customers, expanded business, and has been making profits and delivering its mission of a sustainable future.
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Schad, D., Juenger, E., Sebold, M., Garbusow, M., Bernhart, N., Javadi, A. H., ... & Huys, Q. (2014, September). Smart goals, slow habits? Individual differences in processing speed and working memory capacity moderate the balance between habitual and goal-directed choice behavior. In Cognitive Processing (Vol. 15, No. 1, Pp. S62-S62). Tiergartenstrasse 17, D-69121 Heidelberg, Germany: Springer Heidelberg.
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