BUS101 Business Communication

It has been analyzed that emotional intelligence is one of the aspects of business communication that is very important and even very interesting to understand and study about. Emotional intelligence can be defined as the process of understanding the emotion and the sensitive perception of the people in the business along with the practical views. This is because considering the emotional intelligence helps in getting knowledge of the inner situations and the emotions of the people and thus helps the mangers to motivate the employees in efficient way (Goleman, Boyatzis and McKee, 2013). The study of emotional intelligence reveals the emotional quotient of the person and its impact in the behavior and the attitude. Those behavior and attitude needs to be considered because it not only affects the individual but also affects the employees working in that environment (Mayer, Salovey and Caruso, 2008). If the workplace environment of today’s era is concerned, it has been identified that the managers with the authoritative style of management cannot manage the people for long term with the same efficiency while the managers with democratic style can manage the employees and the organization in more efficient way because this also considers the perspective of the employees also in terms of making any decision that affects the employees. It also acts as the motivation factor for the employees. Emotional intelligence is also related to many other field so the organization such as leadership, motivation, communication etc. this aspect is involved in the management of the organization these days because it helps in retaining the employees because it is not only the monetary benefits that are required to perform but it also the environment and the respect for the emotions of the employees help them to perform effectively (Goleman, 2011).

I found this topic of great interest because understanding the emotions of different individual is a very crucial job and in depth study of this topic helps in development of bond between the managers of the organization and the employees. I have identified that the organization which considers emotions of the individuals results in better bonding between their managers and the employees (Fineman, 2009).This helps in bringing a great environment to work at the workplace. These kinds of managers focus on making the relationship with the employees so that they can have the understanding of their behavior. Understanding the behavior of the person or the employee by the managers results in better communication between them and thus supports the efficient flow of information. Another reason why I found this topic as very interesting is that emotional intelligence helps in judging the personality of the person. Managing the employees is not an easy task to be conducted thus judging the personality of the person help the managers to handle the situations easily (Bovee, 2010). Emotional intelligence is the aspect that is associated with the leadership these days. This is because the leaders with emotional intelligence are more successful. The last reason for me to have the interest in this topic is that this aspect of the workplace or the management these days results in very successful management in the company. It enhances the team work and the bonding between the team (Berenson, Boyles and Weaver, 2008). This is because teamwork is the very important art of the organization these days. If there is emotional intelligence consideration in the organization that it becomes easy for the team members to understand each other’s behavior and attitude. This also helps the manners to make the team according to the level of emotion intelligence required to complete the work.

Emotional intelligence can be applied to different field of the professional career or business. This is because it is the factor that affects the whole environment of the workplace. Emotional intelligence is the process that helps the mangers to evaluate, judge and analyze the emotions of the individuals. It has been analyzed that most of the business can only be successful there is relationship between the business and the employees or its stakeholders (Lennick and Kiel, 2007). Thus emotion is the element that affects the intensity of bond and the level of success. Emotional intelligence can be applied to leadership in the organization. It can be the basis of the leadership as it enabled the leaders to understand their own career goals and also show the path to them that how can they lead others in the organization. If a leader is emotionally attached to the goals of the organization then only he or she can be able to make others connect with his goals emotionally. Thus, it is very much essential for the leaders to consider and measure the emotional quotient of the employees (Lynch and De Chernatony, 2007). As an individual I will definitely try to incorporate this feature if I will ever the get the chance to lead the team. Not only as the leaders but as a colleague also I will try to bring the emotional element in the communication process in the organization. Emotions help in persuading others. It is the tool of persuasion. This is because the people who are highly emotional can be influenced by emotional connect. The employee who is not very emotional can treated differently. Thus, another need to measure the emotional quotient of the employees so that they can know how to deal with that individual. Customer service is the department of the organization which has to deal with the customers and have to understand the issues of the customers (Riggio and Lee, 2007). This requires the customer service employees to be emotional to some extent because if they are too emotional they will never understand the part of the customer’s side. Conflict resolution is another important element that involves the emotional aspect. This is because resolution of conflict is the process in why he members who have the conflicts needs to compromise in one or the other situation (Rud, 2009). That compromise can be done only when they understands the things from each other's parts. This understanding requires the emotional connect between the members. This suggests that there are many field were the emotional intelligence can be applied to deal with the situation and to manage the organization in today’s workplace.

Berenson, R., Boyles, G. and Weaver, A., 2008. Emotional intelligence as a predictor of success in online learning. The International Review of Research in Open and Distributed Learning, 9(2).

 

Bovee, C.L., 2010. Business Communication Today, 10/e. Pearson Education India.

 

Fineman, S. ed., 2009. The emotional organization: Passions and power. John Wiley & Sons.

 

Goleman, D., 2011. The brain and emotional intelligence: New insights. Regional Business, 94.

 

Goleman, D., Boyatzis, R. and McKee, A., 2013. Primal leadership: Unleashing the power of emotional intelligence. Harvard Business Press.

 

Lennick, D. and Kiel, F., 2007. Moral intelligence: Enhancing business performance and leadership success. Pearson Prentice Hall.

 

Lynch, J. and De Chernatony, L., 2007. Winning hearts and minds: business-to-business branding and the role of the salesperson.Journal of Marketing Management, 23(1-2), pp.123-135.

 

Mayer, J.D., Salovey, P. and Caruso, D.R., 2008. Emotional intelligence: new ability or eclectic traits?. American psychologist, 63(6), p.503.

 

Riggio, R.E. and Lee, J., 2007. Emotional and interpersonal competencies and leader development. Human Resource Management Review, 17(4), pp.418-426.

 

Rud, O.P., 2009. Business intelligence success factors: tools for aligning your business in the global economy (Vol. 18). John Wiley & Sons.