1. What is emotional intelligence (EI) and how important is it in the workplace?
2. a) Give five practical suggestions for motivating employees and explain why you think they
are effective; apply theory explored during the course. Draw on work or study experiences and
other examples to support your answer.
b) Explain what motivates you.
3. Based on the theories covered, discuss the importance of leadership for an organisation. Draw on
work or study experiences and other examples to support your answer.