As human resources are considered as the most valuable resource of any organization, the attitude and the job satisfaction of the employees plays a crucial role. The organizational citizenship behavior which is also known as extra role behavior motivates the employees to go beyond the expected from job role and thus help the organization in improving its business. There is a considerable and positive association between organizational citizenship behavior and job satisfaction. The various factors such as identity, capability and encouragement of the employees play an important role for the development of the organization. The organizational citizenship behavior is necessary in the daily operation of any business organization so that the company can survive in this era of globalization (Yousef 2017). Job satisfaction is also an important facet which is associated with the performance of the employees. Moreover the organizational citizenship behavior has influenced the supervision and psychology in any organization. In order to assist the management and to monitor the working environment, motivation and satisfaction of the employees plays an important role. The positive attitude of the employees also helps to ensure smoothness in the work and thus also helps in overcoming tensed situations. An employee with positive attitude and job satisfaction will show positive organizational citizenship behavior. It has also been found that although job satisfaction is related with performance as well as organizational citizenship behavior, the influence of extrinsic and intrinsic job satisfaction plays an important role. Thus, it can be said that the dimensions of positive attitude, job satisfaction and organizational citizenship behavior are inter-related (Lam et al. 2015).
Lam, C.F., Liang, J., Ashford, S.J. and Lee, C., 2015. Job insecurity and organizational citizenship behavior: Exploring curvilinear and moderated relationships. Journal of Applied Psychology, 100(2), p.499.
Yousef, D.A., 2017. Organizational Commitment, Job Satisfaction and Attitudes toward Organizational Change: A Study in the Local Government. International Journal of Public Administration, 40(1), pp.77-88.