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BUS366 Lean Six Sigma

tag 0 Download 19 Pages / 4,537 Words tag 04-02-2021


Section A

Consider the organisation you are currently working for or one which you are familiar with. Identify a work process that is facing challenges meeting customers’ expectation or internal performance target. You may discuss with your manager or an experienced colleague to select this work process. Submit a report on how you would analyse the problem and recommend ideas to improve the process using the Lean Six Sigma DMAIC approach. We shall thereafter call your selected organisation as the “subject organisation” and the selected work process the “subject work process”. This ECA focuses on the process centric approach and qualitative analysis of the DMAIC model. Students are not expected to collect extensive data and perform data analysis for this ECA.

1.Background, Define & Measure

(a) Introduce the subject organisation – describe the organisation’s name, nature of business, products or services, and types of customers served. 

(b) Define the problem statement about the issue facing the subject organisation’s work process and the impact on the organisation. (You may refer to problem statement template in Gitlow et al., 2015, p247)  

(c) State the VOC, examine the issue and define the CTQ metric. 

(d) State the CTQ baseline performance and define the project objective

2.– Analyse & Improve

(a) Create the “As-Is” Process Map for the subject work process.

(b) Organise a brainstorming session with your colleagues to develop the fishbone diagram of the problem. Take and show a picture of the brainstorming session.

(c) Conduct a Gemba walk, examine the process, show* and explain what you observed:

(i) The likely root causes of the problem.

(ii) Some wastes you observed in the process.

(d) Recommend and describe three (3) countermeasures to address the root causes and another three (3) countermeasures to address wastes identified from the Gemba walk.


(a) Examine the countermeasures and recommend two (2) measures to standardise the improved process.

(b) Develop a control plan for the improved process. You can make assumptions for the metric specification/requirement and any other quantitative figures in the control plan. 

4.Lean Six Sigma Deployment

(a) Discuss with your manager or speak to someone involved in quality or process improvement function, relate and describe how your organisation currently drives continuous or quality improvements with regards to: organisation and roles, approach or methodology, and deployment program. Examine and describe the challenges of the current approach.

(b) Evaluate and recommend how your organisation can improve the effectiveness of its continuous or quality improvement effort through adopting Lean Six Sigma management - organisation & roles, improvement project selection and deployment programs. Appraise and explain the benefits of adopting your recommendations.

Section B

Your Lean Six Sigma project has successfully completed the DMAIC Control Phase Tollgate 5 review meeting. The project sponsor was very pleased with the results and was impressed with the DMAIC approach taken. He has now asked you to prepare a presentation to update the Chief Executive on the project approach, findings and recommendations. Address your presentation in a manner suited for the Chief Executive.

Prepare a video recording of the presentation of at least 3 minutes but not exceeding 6 minutes. There are two methods for ECA video assignment submission; either Record Media or Upload Media. For Upload Media, please note that your file size should be no more than 500MB and the format is in .mp4.

Section C

Prepare a set of PowerPoint presentation upon which the video presentation is based. Please note that the PowerPoint must not be more than 15 slides and be converted to PDF before submission to SUSS (Canvas).

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Total 19 pages

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