Discuss about the Business Communication for Fatnemup Pty Ltd.
Maintenance of the proper communication in the business is necessary for the growth opportunity. Sharing values, ideas, and beliefs is essentially needed to be implemented through establishing the effective communication. According to Cheruvelil et al. (2014), the effective business communication is helpful in undertaking the proper marketing campaigns, successful customer service, and productive interpersonal relationship. The business communication is even essential to increase the sales revenue by knowing the demands of the customer. In order to facilitate the effective training process for the internal staffs, it is required to undertake two most preferable business communication procedures. The first is development of effective interpersonal skills and the other one is the establishment of intercultural communication. The study will be discussing the relevant business communication process maintained in Fatnemup Pty Ltd for facilitating the effective staff training procedures. Having recognised the conceptualised ideas regarding the relevant business communication procedure, the preferable recommendations will be provided in this report.
Important of Business Communication
In this current business world, the establishment of the transparent communication skills is necessary. Especially, the companies, which have been operating the business in different locations and countries, need to acquire the proper communication efficiency. Robles (2012) implied that the effective business communication determines the proper performance parameter of the associates. Fatnemup Pty Ltd, the baby formula manufacturing company requires increasing the sales revenues by establishing an efficient customer supports. Therefore, it is necessary to train the existing staffs properly. The performance attributes of the staffs can determine the organisational profitability. It is essential for the staffs to be knowledgeable about the products or services, which are to be sold to the customers. Hence, they need proper training about the organisational policies and the product specifications. The human resource management plays a significant role in providing such training and development sessions to the internal staffs. However, it is important to recognise the proper communication process, as the staffs belong to the diversified cultural background.
Establishment of the better interpersonal skills
The business communication process is associated with several concerned areas, which have the significant impact on the organisational cultures. Interpersonal skills are important to communicate with the internal staffs during the training and development process. The maintenance of the proper interpersonal skills helps in interacting with people. The development of the interpersonal skills can bring changes in the teamwork management (Lievens & Sackett 2012). In order to establish the proper interpersonal communication, it is required to convey the messages in an efficient way. Moreover, it is necessary to communicate transparently by using verbal and non-verbal communication. It is important to gather the different views perceived by the other staffs associated with the organisational functionalities. Such open-mindedness is beneficial to maintain credibility at workplace.
The maintenance of the positive attitude is essential for managing the workforce within an organisation. Moreover, during the training session, the positive attitude of the management helps the staffs to be motivated and appreciated. A good interpersonal skill is concerned with the proper assertiveness. While working with the team, it is essential to recognise the difference between rights and wrongs and stand up for the justified reasons. Such assertiveness is also helpful to train the staffs in an effective way (Carbaugh, 2013). Communicating with proper manner helps in building the efficient interpersonal skills among the team members. It contributes the significant impacts for establishing a great organisational culture.
Development of the effective interpersonal skills
During the training session, it is important to keep the focus on the proper development of the interpersonal skills. In order to develop the effective interpersonal skills, it is required to concentrate on several areas. These concerned areas are described further:
Effective verbal communication: The efficient verbal communication has to signify the clarity. During the training session, it is important to clarify the purpose of the training and other business functionalities. The maintenance of the clarity can create the efficient interpersonal relationship with the staffs.
Non-verbal Communication: It is noticed that in many of the cases, the non-verbal communications are underestimated. The non-verbal communications depend on the proper actions, body language, and signs. It is noted that Fatnemup Pty Ltd deals with the Chinese clients. Hence, while dealing with such international clients, the staffs need to acquire the effective non-verbal communication skills to eliminate the language barriers. Accordingly, the training procedure needs to keep the focus on such action-based communication.
Effective Listening: The two way communication is essential during a training session. An efficient communicator needs to be an effective listener at the first place. The staffs associated with the training process may present their ideas or concerns. It is required to listen to their concerns and present the acknowledgement (Lievens & Sackett 2012).
Questioning: Questions arise when there is an urge to learn something better. In most of the cases, the questions build upon effective listening. During a training session, the communicator needs to pay attention towards the questions that may come from the associated staffs. It will be effective enough make the staffs motivated.
Effective Feedback providing: Providing the effective feedback in response to the training process is another most significant way of improving the interpersonal skills. By providing proper feedback, the communicators maintain the transparency. It helps in recognising the shortcomings and the limitation of the training process. The potentiality of the staffs can also be identified through such feedback process.
The above discussion has been reflecting the effectiveness of maintaining the interpersonal skills in order to provide the proper training session to the staffs. The further section will be highlighting the importance of maintaining the intercultural communications during the training session.
Effectiveness of Intercultural Communication
The advancements of the technologies have provided the opportunities to promote the business in new geographic locations. It is noted that Fatnemup Pty Ltd has their Chinese clients. In such, regards, it is necessary to acquire several non-verbal communication skills to communicate with the intercultural clients. During the non-verbal behaviours, some of the areas are needed to be taken into account. Firstly, it is required to observe the eye contacts. The direct eye-contact indicates the assertiveness and the confidence of the speaker (Cheruvelil et al. 2014). The spontaneity and equality is communicated thorough exchanging glances. Another on-verbal communication used among the intercultural people is head nodding. Nodding the head is one sign of acknowledgement, which can appropriately be used during the intercultural communication (Carbaugh, 2013). Using the silence is another way of non-verbal communication, which defines the dissatisfaction. The proper gestures and expressions are also essential for expressing the proper body language.
Using such non-verbal attributes is essential for the intercultural communication process. It is noted that the effective action-based gestures for intercultural communication ensures the proper business dealings. The staffs can acquire such skills to communicate with the international clients. Moreover, it will bring the effective performance outcomes that can enhance the organisational productivity.
The effective performance attributes are the keys to achieve the organisational success. Due to such reasons, Fatnemup Pty Ltd is providing the training and development session to the internal staffs by maintaining the proper business communication skills. The establishment of the relevant interpersonal communication is required to make the staffs more knowledgeable about the business functionalities. In fact, it has been seen that the company has been dealing with the Chinese people who belong to the intercultural group. In such cases, the proper non-verbal gestures are needed to be adopted. Maintaining such criteria will ensure the business success in a significant way.
It is noted that the company has been dealing with the international clients. In most of the cases, the language barriers become the major obstacle during the business dealings. On the other hand, the effective performance attributes can bring the organisational success in a significant way. Therefore, the effective training session is provided to the staffs. In such training session, it is required to make the staffs knowledgeable about the proper communication process. The feedback providing session is much necessary for the management. If the information about the different training segments and progress is recorded, it will be better to monitor the performance report. The intercultural communication is necessary for each of the staffs. It is noted that the company has to deal with the marketing procedure. The staffs are required to be knowledgeable about the products or services that are needed to be offered. In many of the cases, the staffs need to communicate with the intercultural business clients. Hence, it is important to acquire the proper skill of communications. The observation through body language, voice modulation, and other non-verbal skills is necessary while communicating with diversified cultured people. Hence, it is important to learn the proper communicative skills and listening attributes to understand the business procedure. In fact, it can be inferred that the maintenance of such business dealings, it will be better for the staffs to enhance their performance level and ensure the success for the future. In addition to this, the staffs can enhance the professional and personal attributes.
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Martin, J. N., & Nakayama, T. K. (2013). Experiencing intercultural communication. McGraw-Hill Higher Education.
Robles, M. M. (2012). Executive perceptions of the top 10 soft skills needed in today’s workplace. Business Communication Quarterly, 75(4), 453-465.