This paper has been constructed in order to analyse the answers that have been gathered from a business manager with the help of an interview. The questions that have been asked in the interview relates to the controlling, lending, performance and organizing the business in an effective manner. In this scenario, manager of a beauty salon business has been selected in order to understand how the person engages himself in managing the business and attaining effective business results.
The business that has been considered is a beauty salon, which engages themselves in providing beauty care treatments and services like hair styling, scalp treatment etc. The name of the beauty salon that has been chosen is Trend Setter. This salon is a unisex salon and has various outlets located in different cities in Australia. In this paper, the manager of the store in Melbourne city has been chosen. The name of the manager of Trend Setter store of Melbourne is Mr. Malcolm Johnson. He has been working in this salon for over five years and has significant amount experience in the salon business. The manager is accountable for supervising and controlling the operations of the store and accordingly undertakes various steps in order to improve the activities of the beauty salon shop. The next section of this paper will provide answers that would be gathered with the help of the interview with the manger and the results that have been collected would be evaluated in order to gain a constructive solution.
This section will answer the questions that have been asked to the beauty salon manager.
Q1. How do you describe your role?
Malcolm expressed that the manager is the nervous system of a beauty salon shop. It is the job of the manager to oversee and services that are associated with cosmetology and makes sure that the salon is clean, well employed and organized. Malcolm has even implied that as he is from a salon background in case of excessive pressure in the salon, he himself performs various services like styling of hair, colouring and cutting. It is his role to inform the owner and make the owner aware of factors like requirement of budget, profit, issues regarding inventory, customer satisfaction and changes in the employees etc.
Malcolm has even implied that one of the most significant functions has been the maintenance of a string clientele base and making sure the customer satisfaction is maintained. In case of any disgruntled customer, it is the duty of the manager to maintain a friendly environment and address the customer is an apologetic and polite gesture thereby trying to rectify the issue.
It is even the role of Malcolm to adhere to the financial policies of the shop and making sure that all the employees follow the guidelines. The manager even has to maintain the financial records and issue payrolls and makes sure that the salon invoices have been paid off.
Q2. What is the process to help the organization to achieve its goals?
Malcolm has implied that the owner of the salon has constructed several policies and it is the duty of the manager to administer that the employees adhere to the rules in an effective manner. Malcolm has explained that he has clearly defined the goals of the shop. He even makes sure that all the employees clearly have an idea about the goals. The manager even refers to the goals often so that the employees never forget the same. Malcolm explains that he even tries to describe the building block initiatives so that the gals can become a reality. It is even essential to construct an approach in order to complete the building block initiatives. These initiatives require sufficient efforts in order to complete work in time. The use of this process is helpful in attaining the constructed goals.
Q3. How are the tasks of planning, organization loading and controlled and performed?
The tasks of organizing, planning, controlling and performing are undertaken with the help of various activities by the manager. Malcolm organizes the employees in an effective manner and tries to rectify the issue in a calm and composed manner. Malcolm plans their operations in a constructed way and operates their work according to the priority defined. Malcolm has the sole responsibility to monitor the inventory as well as maintaining the financial records so that revenue can be generated and the surplus profit can be undertaken used to operations of the shop.
Q4. How do you manage your life around your work?
Malcolm explains that he separates his personal life from his professional life and while working in the shop, he keeps a calm sense of mind and patience as it is important for the manager to tackle all the activities efficiently
Q5. How do you manage your staff coming from different culture?
The shop has a bonding of brotherhood and therefore all the employees are united. The employees from different culture are bonded with the help of a friendly working environment and they are given the freedom to express their feelings. Each and every one helps each other out in order to complete their work.
Q6. What is your view point of management?
Malcolm expresses that the management is very open minded and does not force any changes and rather keeps a light environment and takes his opinion while making any decisions with respect to this store.
Q7. How do you manage the store?
The store is managed with the help of a well-constructed and pre-defined plan as Malcolm takes care of looking after the inventory as well as the issues of the customers. The employees are controlled according to a pre-determined policy so that all the employees perform in an effective manner.
Q8. What can he improve?
Malcolm has expressed that with the changing preferences of the customers, he can implement various new services that would attract the customers and bring in various lucrative treatment packages that would influence the customers to be a regular customer to the store.
The analysis of the questions have revealed that the manager has the plan of improving their operations. He is in the opinion that with with the rise in customers the manager has the plan of expanding their business. The manager even has the idea of introducing various new services so that the customers would be attracted to and thereby increasing their competitive edge. The analysis of the answers have revealed that the manager is an effective administrator and therefore manages all their work precisely so that the operations of the shop as well as the management of the employees can be done in an efficient way. Beauty salon is a demanding business and therefore it is important for the manager to satisfy their customers and maintain their inventory level in a precise manner so that the operations the salon can be improved.
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