Discuss about the Business Information Systems for Nigel Taylor.
Nigel Taylor is an owner of Springfield Animal Hospital. Nigel has decided to renovate the existing practice by constructing an additional wing and more consultation rooms along with a pet grooming area and a training school for the purpose of training pets. Due to such improved facilities, the business of Nigel has started achieving success and he employed a number of veterinary doctors, nurses, and supporting staff as well. His actual concern is the establishment of IT setup which is essential to the practices in order to make the systems shareable across the sites, safety and security of data across the sites, logistical issues such as owner records, pet records, payroll processing, and conducting staff meetings and for various other purposes. He always wished that there could be a facility of booking appointments online through which, owners can utilize it for the purpose of treatment of their pets, pet grooming and accommodation. He also wanted such a system for the customers, where they could leave their feedback and rating for the services provided by the staff. Moreover, he wanted an automated system for ordering of the consumables for the purpose of hospitals. In order to resolve this purpose, I am being appointed as a consultant in the hospital and my job will be to provide a solution that could address the above mentioned issues and the requirements to be implemented in future.
In order to help SAH management, the adoption of information systems within the organization could help the organization in making adequate utilization of its data, in reducing the workload and also assist in following the necessary regulations. The hospital would be able to use the sophisticated and comprehensive databases that could contain all the essential data about the organization. Such a system can integrate data from various sources which would assist the organization in being up to date with its internal as well as external performances. Development of value added systems and simplification of business processes will also become possible (Davoren, 2017). There are various types of information systems that are generally implemented in business organizations such as Transaction Processing System, Management Information System, Decision Support System and Executive Support System. Daily business operations which involve payroll processes and purchase orders can be performed effectively through transaction processing system (Bestpricecomputers, 2017). This system requires interaction of the users with the system in order to gather, store, retrieve or make changes in data (Business Dictionary, 2017; Guru99, 2017). Industry specific management information system can be used to obtain current and historical operational performance data which include sales or inventories related data (Study, 2017; Eller, 2017). This system can create prescheduled reports which can be used by the management of the organization to use in strategic, operational as well as tactical planning and operations (Inc, 2017). Decision support system allows the management to utilize predefined reports in order to support operations planning and problem resolving decisions (Rouse, 2010; Information Builders, 2017; Investopedia, 2017). Executive Support System contains predefined reports that could help the management in identifying long-term trends in support of strategic planning (Webopedia, 2017). This system also offers analysis tools which can be used to predict the outcomes (Techopedia, 2017), in assessing the performance and for the purpose of calculating statistics on the basis of existing data (Nordmeyer, 2017; Mbaofficial, 2017).
There are various business and system specific problems which are being faced by SAH. Nigel is concerned about the complex information system set up which is essential to the practices. He is also worried about the costs that will be incurred for establishing the IT set up. Moreover, making the systems sharable across the sites without any duplication is also an essential requirement of SAH. Furthermore, safety and security of data across sites is also required to maintain data from being corrupted. Logistical issues which include records of owner, records of pets, staff files, their timesheets, payroll processing and conducting staff meetings on regular basis are also required to be taken into consideration. In addition to it, with a dream of having such a system through which customers can book appointments online for the treatment of their pets, their grooming and for accommodation purposes and owners can leave their feedback regarding the services provided by the staff of SAH. Another issue is the existing process which involves accountant who calls around all other practices regarding the order of animal consumables which is required to be automated in order to manage quick supplies of animal consumables in all the clinics.
There are various major information requirements of SAH such as clinical and administrative information. In order to serve the clinical aspects, data related to health care personnel is required and for administrative aspect, financial and resources allocation of data is required. For the purpose of effective supply and demand of drugs and also for different tests and samples, completely separate systems of pharmacy and laboratory are required. The pharmacy systems will look after the issues related to drug orders and their preparation scheduling and delivery while laboratory systems will track the accession of samples and tests. Having separate systems can integrate the operation but it does not address the information requirements of the hospital completely. A synergistic approach regarding systems will be an ideal approach in which all the components of the hospital. All the components of hospital eventually share common objectives, thus, it would be better to consider the entire set of the required information as single database shared among all the functions within the hospital. It will maintain consistency in the information as well as in the process of decision making. Therefore, all these significant information requirements would enhance the competitive position of SAH within the hospital industry. Moreover, the costs of establishing information system are also an issue with SAH in managing the business issues and for the purpose of making decision making and accomplishing the information requirements of the hospital. Appropriate management information systems can structure the basic data obtained from the operation of the organization and records into reports in order to provide guidance related to the decisions. Management information systems involve data generated by the performance level and organize it into valuable formats. It contains sales figures, expenses, investments and staff related data. It can also provide accurate reports regarding past performances of the organization. The capability to run scenarios will also be a significant decision making tool for the organization which provides information on other applications also such as spreadsheets. Scenarios show how different variables change according to the decisions and thus management information system will play a significant role in making possible the actual scenarios. Furthermore, it has trend analysis in built or can provide information regarding typical business which will include projections for all the fundamental operating results. Trend analysis will allow showing the results in the existing situation and the way they will change as per the decisions implemented by the hospital management. Additionally, management information system provides data related to the determination of the desired impact of the decisions or there is a requirement of corrective measures to reach the desired objectives.
SAH can strategically utilize the Internet, intranet, and extranet in order to get involved with the key stakeholders and to fulfill the communication and collaboration requirements. Intranet comprises of a restricted computer network which is controlled by a single organization. Intranets connect with a number of people and often have their own physical infrastructure distinct from the internet (Webopedia, 2017). However, an extranet comprises of restricted computer network that connects two or more intranets, they can be partially sealed off from the extranets being accessed which allows the organization to reserve the private areas of its intranet. It is also significant from the security point of view because extranets usually run on the international internet as virtual privately owned networks. The internet serves the business through the creation of opportunities for networking, information retrieval, communications, marketing, and sales. It provides information and assists in interacting with the customers, clients, government and provides awareness about the market. However, intranets serve digital communications requirements of the organization and provide a secured space for storing, accessing and developing the electronic systems (KMT, 2017). Utilization of intranet in order to replace the previous business solutions can provide huge benefits in efficiency by enhancing the workflows and reducing the errors (Moussa, 2016). Various specific intranet applications include network folders in which a number of employees can access the same files, offline websites that can be tested for functionality and internal email systems and for instant messaging software. Extranets on the other hand, can connect multiple intranets all together in order to facilitate the cooperation between various other hospitals on joint projects and various initiatives and the information sharing. It also allows data processing application which is developed and maintained by a single organization that is utilized on their intranets as well (Worley & Mohrman, 2014).
Management information Systems include the software systems along with the entire set of the business related processes and resources which are essential for obtaining information from functional or tactical systems (Kushwaha, Bibhu, Lohani, & Singh, 2016). Through this, data can easily be made available in a user friendly and timely manner to the management in order to maintain an appropriate action to be taken by them. Multiple functional systems of the hospital can better be understood by the management employees with the help of management information systems (Harsh, 2017). The requirements of the customers can be fulfilled by using this system. As this system is based on the requirements of the business, customer relationship management systems gather data related to the experiences of the customers (Searchcrm, 2017). Enterprise resources systems gather data related to the entire sales process. However, it is a costlier solution, the result of an MIS project provide value which is worth its cost to the organization.
Information system security means to protect the system against unauthorized access, disclosure disruption or modification (Elsevier, 2017; Businessdictionary, 2017). Two major aspects of information system security are securing the system from malicious cyber-attacks and ensuring the integrity of data during critical issues such as server malfunction, physical theft, and offsite backup of data is maintained for resolving such issues. Information systems carry various social changes which might threaten the existing power distributions, money, rights and obligations as well and increases cyber-crimes. The Association of Computing Machinery (ACM) strives to achieve the highest quality, efficiency and dignity in both the processes and the products of professional work and maintain professional competence (Tutorials point, 2017).
Summary and Recommendations
In order to maintain competitiveness in the hospital industry, SAH should apply management information system in the organization. The implementation of efficient and effective IT setup would resolve the issues related to the information systems such as staff attendance, worksheet, and payroll processes. The practice can be enhanced by appropriate IT system within all the sites and in maintaining the records of staff, pets and their owners. The involvement of internet, intranet and extranet within the information systems would maintain the costs and effectiveness of the system.
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