Generally, this research paper is based on the Heartland Equestrian Centre App Project. Moreover, this research study is provides information on roles, concepts and importance of project methodologies in the IT (Information Technology). This study is also analyzes how to align IT project with the organizational objectives. Moreover, it will also provide a clear description about the various strategies for coordinating IT project change, project planning, selection techniques, decision making and problem solving approaches in the context of IT projects. Additionally, it is also analyze systems thinking approach to managing IT projects. In the same way, the project management concepts and methods with regards to the IT project would be discussed in order to attain the objectives of the study.
The company Heartland is expecting to develop a most appropriate and suitable app to attain the objectives and overcome the current business challenges. This app would help the company in motivating and encouraging the clients. The company is developing this app because to optimize for Android as well as iPhone devices. Additionally, it is decided by the company that, the responsible people and specialist would adopt a development approach to effectively and successfully execute this new app for Android and iPhone instruments.
The mission statement of the company is to provide a full range of services (riding, training, jumping, etc.) to their clients in more appropriate and innovative manner. Additionally, the key objective of the project is to develop a suitable app that can be used in the Android and IPhone devices. Moreover, to help the clients in enrolling and paying for their riding lesions, retraining, and booking trail rides and horse boarding. Furthermore, to help the clients of company in subscribing the newsletters and various upcoming events is also other objective of the project. In addition, the new app must also provide an album of photo so that the client can capture their memories. The overall objective of the project is to attract customers and improve customer’s services by enhancing full range of services (Harper-Smith, & Derry, 2010).
The given case clearly indicates that, currently Heartland is facing several problems. For instance, the profit and revenue level of the company are decreasing day by day due to fall in the private lessons, boarding horses, no of trainer etc. For example, the highly respected and professional trainer had left the company. Moreover, by developing new app the company would be able to gain various business opportunities. For case, the new app would improve current services and bring innovation within the business process and results in increase of number of customers (Jacka, & Keller, 2009).
The company and its management would need to think strategically and innovatively to align the project objectives with the organizational vision. Moreover, the time period to develop the new app is the main constraint of the project (Dow & Taylor, 2010).
The project would require various specific and systematic development approaches for the project. Moreover, there would also be requirements for the special experts to get the suggestion about the development of new app. On the other hand, a team of programmers as well as digital image specialist would also be required to work on the app (Pemsel & Wiewiora, 2013).
The company may face several risk related to hacking, data security, unexpected results, busy servers etc. The company would also have to invest billions of dollars to modify the current app (Kerzner & Saladis, 2013).
The new app would help the company in bringing innovation within the current business process, systems and strategies. Moreover, the company can be able to provide more innovative services to their clients (Kerzner, 2013).
On the basis of above analysis, it can be recommended that, the top management of the company should provide needed and appropriate support to their teams to develop the app.
Dow, W. & Taylor, B. (2010). Project Management Communications Bible. USA: John Wiley & Sons.
Harper-Smith, P. & Derry, S. (2010). Project Management: Fast Track to Success: The low down on the top job. UK: Pearson UK.
Jacka, J.M. & Keller, P.J. (2009). Business Process Mapping Workbook: Improving Customer Satisfaction. USA: John Wiley & Sons.
Kerzner, H.R. & Saladis, F.P. (2013). Project Management Workbook and PMP / CAPM Exam Study Guide. 11th ed. USA: John Wiley & Sons.
Kerzner, H.R. (2013). Project Management: Case Studies (4th ed.). USA: John Wiley & Sons.
Pemsel, S., & Wiewiora, A. (2013) Project management office a knowledge broker in project-based organisations. International Journal of Project Management, 31(1), 31-42.
To export a reference to this article please select a referencing stye below:
My Assignment Help. (2018). Business Process Mapping Workbook : Customer Satisfaction. Retrieved from https://myassignmenthelp.com/free-samples/business-process-mapping-workbook-customer-satisfaction.
"Business Process Mapping Workbook : Customer Satisfaction." My Assignment Help, 2018, https://myassignmenthelp.com/free-samples/business-process-mapping-workbook-customer-satisfaction.
My Assignment Help (2018) Business Process Mapping Workbook : Customer Satisfaction [Online]. Available from: https://myassignmenthelp.com/free-samples/business-process-mapping-workbook-customer-satisfaction
[Accessed 09 April 2020].
My Assignment Help. 'Business Process Mapping Workbook : Customer Satisfaction' (My Assignment Help, 2018) <https://myassignmenthelp.com/free-samples/business-process-mapping-workbook-customer-satisfaction> accessed 09 April 2020.
My Assignment Help. Business Process Mapping Workbook : Customer Satisfaction [Internet]. My Assignment Help. 2018 [cited 09 April 2020]. Available from: https://myassignmenthelp.com/free-samples/business-process-mapping-workbook-customer-satisfaction.
MyAssignmenthelp.com is one of the noted service providers that deliver essay help. We provide tailored essay assistance to make sure that student gets online essay help exactly in the way they want it to be written. We at MyAssigemnthelp.com have built teams of consultants, who readily attend every query related to help me writing my essay. We provide essay writing help in forms of tips and steps in order o assist students with tough essay assignments.
Answer: Introduction OzCo Boats is a family-owned boat building industry based in Coffs Harbour, situated in New South Wales has been operating since 1961. It builds high quality and luxury boats that are made from traditional material. In the current scenario of technological developments, they have to embrace innovative technologies to compete with its competitors and needs to transform its traditional methods of production. If it is contin...Read More
Answer: Part one Chosen topic- Self awareness (From workshop week 2) Activity name Description Time needed Expected Outcomes Things to consider (instructions) Expected barriers 1. Adjective game This activity is about giving an adjective to own self and to others and then to see whether self given adjectives and the adjectives chosen by others ...Read More
Answer: Introduction: Communication is used for the information transformation between different sources. It has different types such as verbal, non-verbal. There are many things to communicate for some purpose. Professionalism is require a better communication for fulfill the basic requirements in business. Business communication is playing a key role in a life of professional person for their professional work. This essa...Read More
Answer: Fair Value Accounting Mark to Market or Fair value accounting shows the current price or the potential of the asset in the market. Assessment of fair value accounting is one to reflect economic reality in the corporate environment. The fair value shows the potential price in which the asset can be bought or sold in respect of the cash flows or the economic benefits flowing from the asset (Goh et al. 2015). The cons and pros of ap...Read More
Answer: Learning from case study I was able to learn with the help of the case study that Telstra which is a provider of the mobile phones along with broadband internet focuses on strategies that help in protecting the community. The knowledge was gathered through the case study that getting involved with the local communities can help an organization in surviving within the competitive environment. The fostering of the inclusive communities ...Read More
Just share your requirements and get customized solutions on time.
Our writers make sure that all orders are submitted, prior to the deadline.
Using reliable plagiarism detection software, Turnitin.com.We only provide customized 100 percent original papers.
Feel free to contact our assignment writing services any time via phone, email or live chat.
Our writers can provide you professional writing assistance on any subject at any level.
Our best price guarantee ensures that the features we offer cannot be matched by any of the competitors.
Get all your documents checked for plagiarism or duplicacy with us.
Get different kinds of essays typed in minutes with clicks.
Calculate your semester grades and cumulative GPa with our GPA Calculator.
Balance any chemical equation in minutes just by entering the formula.
Calculate the number of words and number of pages of all your academic documents.
Our Mission Client Satisfaction
I hope I get good mark! I hope I get good mark!I hope I get good mark!I hope I get good mark!I hope I get good mark!I hope I get good mark!
HANDED IN ON TIME THOUGH GAVE A VERY SHORT TIME TO DO SO. THE WORK WAS WELL DONE TOO!!
Always impecable work. I super reccoment this service to anyone. The quality of work and agile delivery are the high points.
this was an excellent assignment I cant understand how the assignments can differ in presentation, is it that some writers are trained and some are not.