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BUSM4614 Project Design For Quality

tag 0 Download 17 Pages / 4,179 Words tag 28-01-2020

Question:

This assessment is intended to provide you with an opportunity to deepen your understanding of quality concepts

Scenario

You have been asked by the general manager to write a short report recommending how to improve the quality outcomes of a key process in the organisation. The document needs to be well argued and referenced in order to convince the leadership team to adopt your recommendations. The leadership team are a sceptical group, so you will need to back up your ideas by referring to appropriate literature and making logical arguments.

Exercise

Identify an important process in an organisation, with which you are familiar or can observe directly, that needs improvement from a quality standpoint and develop a report in accordance with the general manager’s request. You are welcome to use the process that delivered the product or service you discussed as part of AT1 or you may choose a new process. Make sure you choose a real process which you can study and describe accurately (no  hypothetical’s please). Please discuss this with your tutor if you are unsure.

 
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Total 17 pages

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