1.The communication paradigm has totally shifted in the present era; it has moved from paper to electronic communication, communication environment these days is a combination of Digital + Social + Mobile. The purpose of communication is to convey a message from the sender to the receiver, if the message is received well, the purpose is solved. Technological advancement has made the lives easier of people and now rather than just conveying a message in a vanilla language, they can definitely add a certain tang to it and make it a comprehensive message rather than a simple instruction, order, request or a piece of information(Skovholt, Gronning & Kankaanranta, 2014)
In the current context, where the manager wants to send a message to his team, the answer to the question actually depends on certain other factors like the severity of the situation, relationship with the team and more importantly the company culture. If the culture of company is very healthy, positive, openness in the organization etc., the emoticons are really helpful and they just merge with the culture of the organization. But in case, the company has extreme diversity in the team and majority of the team members are unaware of the relevance of the emoticons, the situation might slip out of the hand and message might not be received in the way it was intended. Hence it is extremely essential to look for the factor mentioned above before deciding on emoticons being good or bad (Petrie, 2015)
In totality, considering all the factors as well, emoticons are extremely helpful as it takes away the stress employees are facing in their daily lives, and one sweet gesture from the team member in form of a message with a smiley emoticon can really make their mood from sad to happy and motivated. Emoticons were actually designed to convey the mood and the feeling the person is undergoing while writing a message, which words fail to address, hence, contemporary communicative tool of emoticon is a sure thing to stay and is doing a great job (Miller & Barbour, 2014)
2.Emoticons, are the really cool way to communicate a feeling to a person, a friend, a colleague, team lead, or sometimes the bosses, it all depends on the kind of equation shared with that person and also on the culture. In any case, it is quite okay to use emoticons once you have entered the professional culture (Waldron, Wood & Kemp, 2017)
In this particular case, job applicants using emoticons is less likely to be taken seriously than the ones who have not used any. The simple reason for it can be expressed as an metaphor, job application is like a sales pitch, clients expect it to be neat, clean and full of great ideas, they expect it to be in certain standards, the same can be applied to a job application. A job application is the ticket to enter the professional world, it is a world which makes difference, hence in order to get there, one has to show that he is qualified enough to understand the difference and do a situational analysis of the same. Job applications are formal form of communication and hence should be dealt in a formal way and not informally (Bifet, 2013)
Some researchers have pointed that adding an emoticon in job application also depends on the type of industry, for example, a startup would still be okay with having an emoticon in the job application, but an established industry would take it otherwise and question the seriousness of the candidate while applying for the job. Extremely tricky situation, hence it is better to be sure by not using emoticon, rather than use an emoticon in a job application and stay in limbo (Hseih & Tseng, 2015)
Another aspect as pointed by researchers in saying no to the use of emoticon can be attributed to the fact that emoticons are to be used when one already knows someone, and emoticons happens to express how someone is feeling about something, assuming the other person would be able to connect with him, but because of no psychological contract the purpose fades and it comes out be as rationally informal and unprofessional. This always helps managers to assume about a candidate before meeting him first and throughout the interview the manager is sitting with a foregone conclusion that the candidate is unprofessional and no matter however perfect answers he may give during the interview, there are sizeable chance that he might not land that job due to unprofessional expression in a professional space.
Bifet, A. (2013). Mining big data in real time. Informatica, 37(1).
Hsieh, S. H., & Tseng, T. H. (2015). The Effects of Emoticons and Text-Messaging on Social Interaction: Playfulness in Mobile Instant Messaging. In PACIS (p. 220).
Miller, K., & Barbour, J. (2014). Organizational communication: Approaches and processes. Nelson Education.
Petrie, B. (2015). The effects of emoticons on supervisory e-mails (Doctoral dissertation).
Skovholt, K., Grønning, A., & Kankaanranta, A. (2014). The Communicative Functions of Emoticons in Workplace E?Mails::?. Journal of Computer?Mediated Communication, 19(4), 780-797.
Waldron, S., Wood, C., & Kemp, N. (2017). Use of predictive text in text messaging over the course of a year and its relationship with spelling, orthographic processing and grammar. Journal of Research in Reading, 40(4), 384-402.