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BUSN20017 Effective Business Communications

tag 0 Download 12 Pages / 2,923 Words tag 03-07-2021

Question 

The purpose of this assessment is to provide you with the opportunity to engage in reflective practice, using a range of diagnostic tools and feedback, so as to identify two key areas of personal capability that can be addressed (improved) so an to increase their communication effectiveness.
 
This assignment has three specific components.

Diagnosis and Reflection. 

a) Using a minimum of 5 diagnostic tools related to communication, such as the Johari Window, Communications Style Questionnaire, Assertiveness Questionnaires etc., you are to analyse your own communication style across various areas such as verbal communication, active listening, non- verbal, assertiveness perception etc. see Weeks 1 and 2 in The Schedule and also you can base this on your reflection from the first assessment of your oral and written presentation.
 
b) You are to present the findings of the tools and identify 2 of your key communication issues that you have identified as requiring development.

c) Reflect on two recent professional interactions that you have had within the past 12 months. Analyse these interactions from the perspective of the two key communication issues that are identified as requiring development.To what extent are these evident and support the need for personal communication development?

Literature review 

You are to identify and explain the two issues from your diagnosis and reflection. You are to define the concepts, outline key models and or behaviours that need to be developed so as to demonstrate effective practice. This literature review needs to outline both the conceptually (theoretical) and behavioural (interpersonal skills) that you need to acquire to demonstrate competence in your chose area of communication.

Action Plan 

As a conclusion you are to develop an action plan of key events and activities that you can undertake over the next 6 months to acquire the knowledge, skills and behaviours identified as requiring development in component 1. This can include the following:
  • undertaking specific short courses, to develop skills (must be actual courses),
  • undertaking advanced post graduate communication courses at CQU or other institutions,
  • a reading plan to acquire conceptual knowledge, that may include specific communication texts and self-help books (must be specified),
  • maintaining of personal journals reflecting on communication interactions,
  • Identification of a mentor (evidence must be provided).
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