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BUSN20017 Effective Business Communications

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Question:

1. Diagnosis and Reflection. 1000 words a) Using a minimum of 5 diagnostic tools related to communication, such as the Johan Window. Communications Style Questionnaire, Assertiveness Questionnaires etc., you are to analyse your own oommunication style across various areas such as verbal communication, active listening, non- verbal, assertiveness perception etc. see Weeks 1 and 2 in The Schedule and also you can base this on your refection from the first assessment of your oral and written presentation.
b) You are to present the findings of the tools and identify 2 of your key communication issues that you have identified as requiring development
c) Reflect on two recent professional interactions that you have had within the past 12 months. Analyse these interactions from the perspective of the two key communication issues that are identified as requiring development.To what extent are these evident and support the need for personal communication development? 

Identify and explain the two issues from your diagnosis and reflection. You are to define the concepts, outline key models and or behaviours that need to be developed so as to demonstrate effective practice. This literature review needs to outline both the conceptually (theoretical) and behavioural (Interpersonal skills) that you need to acquire to demonstrate competence in your chose area of communication. 
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