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BZ100 Introduction To Business And Management

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  • Course Code: BZ100
  • University: Victoria University
  • Country: Australia


a) Discuss what you personally learnt about the case study that was new knowledge or understanding for you.
b) Describe your input into preparation of the group oral presentation and comment, with explanation, on whether your overall learning experience was positive or negative.


Learning from case study

I was able to learn with the help of the case study that Telstra which is a provider of the mobile phones along with broadband internet focuses on strategies that help in protecting the community. The knowledge was gathered through the case study that getting involved with the local communities can help an organization in surviving within the competitive environment. The fostering of the inclusive communities can help in empowering the company that can help it in surviving within the digital world. Telstra makes use of technologies that can help it in addressing the environmental challenges (, 2019). Telstra made an annual income of $ 25.7 billion in the year 2016 and the taxable income of Telstra was $ 6 billion. The company paid $ 1.7 in terms of taxes and it was the biggest tax bill in reference to any ICT company. Telstra has provided a boost to the R & D in Australia as it supports the projects of various universities along with the research institutions that can prove to be relevant for the business of Australia. Telstra considers the environmentally focussed projects that proves to be beneficial for the community in Australia. I learnt that business plays a crucial role that can help in addressing the issue of climate change in the present age. I was able to acquire the knowledge that the company is committed to environment and they take necessary precautions so that the impact of the company on the community along with the environment is minimised across that of the value chain. The community programs undertaken by the company helps in serving the community of Australia. I learnt that the company works in partnership with various community agencies like The Salvation Army, Anglicare Australia, The Smith Family and St Vincent de Paul. The company has the Access for everyone program helps in providing services to the people who are in some kind of financial difficulty (Chioatto, 2017).

It was learnt by taking recourse to the case study that the organization plays a crucial role in the event of natural disasters taking place in Australia. The telecommunications provider plays a significant role when they are facing disaster along with emergency. The company helps the emergency service organisation pertaining to their telecommunication requirements. It was learnt that that communications technicians of Telstra enters the disaster affected areas so that the telecommunications services can be restored to the customers (Pavlidis & Hawkins, 2015).  It was learnt that the reputed organisation provides the Satellite on Wheels that helps in boosting coverage in the areas where it is needed. The company plays an integral role in the co-ordination of emergency services in situations of disaster. I learnt that company provides the assistance packages for the people who struggle in the aftermath of that of a disaster. Assistance packages are provided to the customers who have been affected by storms, tropical cyclones along with floods. I got the information that the company makes payphones free so that they can be used within the disaster affected areas (Crane & Matten, 2016).  The company provides support measures like recharge vouchers along with access to the broadband within the evacuation centres.


Telstra play an important role that helps in managing the carbon emissions and ensure resource efficiency. The company takes care of the fact that climate change risks are contained within the networks of Future program (Cox, 2016).  I learnt that the company takes steps that enable the aspect of low carbon economy as it reduces the carbon emissions of the customers. I was able to learn that company plays a leading role in managing the environmental footprint by encouraging innovation in relation to digital products along with services (Laszlo & Zhexembayeva, 2017).  The company creates environmental solutions that help in protecting and improving environment. I was able to learn that the company makes products that cater to the needs of the individuals who have disability.

Role in Group Presentation and learning experience

I played an important role in the group oral presentation and my overall learning experience was positive. I found out how the company makes programs that helps in assisting the people who have low income. I searched about the Pensioner Discount Scheme along with the improved billing that helps in providing valuable services to the needy people in Australia. I took the responsibility of finding out how the company carries out partnership with the community agencies within Australia that plays a crucial role in helping people who have been affected by disaster. I was able to give the input regarding how the partners can help people in relation to the bill payment. The learning experience can be said to be positive as it helped in pointing out how helping the community can help a company in being profitable in the long run. The sustainability measures undertaken by a company can help a company in survival within that of the competitive environment. The support measures undertaken by the company like recharge vouchers helps the people who are struck with disaster. The learning experience can be said to be enriching as it was gathered by me with the help of research how the company provides assistance packages that works to the benefit of the consumers.



Chioatto, U. (2017). Sustainability and social impact. Company Director, 33(1), 58.

Cox, M. D. (2016). Four positions of leadership in planning, implementing, and sustaining faculty learning community programs. New Directions for Teaching and Learning, 2016(148), 85-96.

Crane, A., & Matten, D. (2016). Business ethics: Managing corporate citizenship and sustainability in the age of globalization. Oxford University Press.

Laszlo, C., & Zhexembayeva, N. (2017). Embedded sustainability. In Embedded Sustainability (pp. 116-140). Routledge.

Pavlidis, K., & Hawkins, W. (2015). Affordability and 21st century telecommunications services. Australian Journal of Telecommunications and the Digital Economy, 3(2), 27. (2019). Telstra - Community & environment. Retrieved from


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