The Lawn Residential Care Home in Hampshire provides accommodation for up to 31 older people, some of whom may also be living with dementia. It is run by the charity Friends of the Elderly.In January 2016, a CQC inspection resulted in a rating of inadequate. Hampshire County Council also raised concerns about safeguarding and the application of Deprivation of Liberty Safeguards and a requires improvement rating against the question of whether the service was effective.Reaction to the initial inspection report,
“I’ve known the home for over 12 years and my impression was of a great home with great staff”, comments Cheryl Rothschild, Regional Director.“It was very upsetting”, says Housekeeper Wendy Barnes, “It’s always been such a good home and a great place towork.”
The inspection happened at the same time as the provider, the charity Friends of the Elderly, was consulting with staff over revised terms and conditions of employment, which had caused some people to leave, and the home had seen a temporary rise in the use of agency staff.Patricia Chapman, whose father lives at The Lawn says,“The fact these permanent 23 The Lawn Residential Care Home staff left was very upsetting and it was unsettling for residents because they were seeing different faces every day.”
These changes meant the inspection report was not a surprise to everyone. Healthcare Assistant, Nicole Avery, says,“We had a lot of agency staff around that time and it was not running very smoothly.”
Use the case study to answer the following three questions
With reference to theoretical models, examine the role and importance of leadership when leading the team to improve the home rating in this case study? Evaluate how valuable it is to use theoretical models when building a successful health and social care team.
Using the stages of team development, explain and plan how you would motivate the team at The Lawn Residential Care Home to achieve an outstanding rating with the Care Quality Commission?
Describe and discuss ways to encourage open and effective communication between the leader, senior management and all team members to support The Lawn Residential Care Home team development?